American Airlines Reviews 3,100

I had an extremely frustrating experience with American Airlines that has completely destroyed my confidence in this airline. My wife was scheduled to travel from McAllen (MFE) to Dallas and then from Dallas to Montreal. However, American Airlines changed the itinerary repeatedly—five different times. Each time we checked the reservation, the route had been modified again without any clear explanation. The original route through Dallas was suddenly changed to a completely different path: Houston to Toronto and then Toronto to Montreal. The biggest issue is that the new itinerary did not even clearly explain how she would get from McAllen to Houston. This level of uncertainty is unacceptable, especially for international travel where passengers need to plan transportation, connections, and timing carefully. Constant schedule changes create enormous stress for travelers and their families. When an airline repeatedly alters flights like this, it makes passengers feel that their travel plans are not respected at all. After experiencing five different itinerary changes for the same trip, I honestly cannot trust American Airlines anymore. I strongly recommend that travelers think very carefully before booking with this airline, because experiences like this make travel unpredictable and stressful.

Our international flight has been rescheduled 5 time and now we have lost 2 days of short holiday - with no explanation provided - just delayed with apology - please provide explanations for delay it may help to ease the anxiety

American Airlines is worse than Spirit or Frontier. On a 1.5 hour trip there was no service of any kind.....even spirit asks of you want a cup of water. No snacks nothing. Not to mention my flight was delayed seven times making me stay in the airport for over 7 hours on my return flight. Noone ever announced that the flight was being delayed and noone seemed to know what was happening. I could have driven to my destination woth time to spare if I had known we were never taking off. Unless I'm forced to fly American due to business I will never choose this raggedy airline. American stinks.

On March 11, 2026, during Flight AA0199 from Milan, Italy to New York, I experienced conduct from a flight attendant that I found both unprofessional and discourteous.
While I was standing near the lavatory waiting for my husband, a flight attendant identified as Christina shouted, “Go sit down!” Initially, I assumed she was addressing a colleague. However, she was looking directly at me and repeated, again in a raised voice, “Go sit down!”
I calmly asked her not to speak to me in that manner. She responded, “Fine, then fall.”
I found this interaction to be inappropriate and unnecessarily rude. As an AAdvantage member, I have consistently chosen American Airlines because of its reputation for quality service and professionalism. This experience fell far below those standards and left me very disappointed.
I respectfully request that this matter be reviewed and addressed to ensure that passengers are treated with courtesy and respect.

Be aware of fraud!!! You can pay for first class or upgrades. Last second they bump you down and offer a pittance for your troubles

Horrible experience! They had our flight and all other flights cancelled but disnt tell anyone. The airport was packed with people. They started announcing delays due to staff shortage for a couple of hours and eventually just cancelled the flight due to the weather. They cancelled hundreds of peoples flights. Our cancellation was at 10 pm. We couldn't find any place to stay and had to stay in the airport overnight with little kids and two sick elderlies. We got ZERO compensation for all that happened. The next flight they offered was in two days. We lost our job, had to pay premium for hotel, to eat and transportation. When I called to ask about compensation, they hung up on me. Terrible and shocking experience!

WORST CUSTOMER SERVICE!!! Eight recent flights with American Airlines and they weren’t able to nail good customer service for even one of them. They took our seats away from us on four of the flights, even though we had the screenshots of our boarding passes indicating the seats we paid for. They were late to the gate for each flight and couldn’t even get a smile out for most of the interactions. They treat customers like burdens. Was instructed to submit a complaint after a long call with a supervisor and got a three line response back thanking us for flying American and looking forward to our future flight. They need to learn a little something from Delta. Will only fly American if it’s the only option. Frontier airlines even does much better job of being friendly and giving you the seats you paid for.

They just lanched a Enhance with Miles: Flagship® First Dining that no one in AA or any place what is that, I made by mistake 2 hours ago, I'm trying to cancel through Brazil and now US call center. Can I cancel that?

How I do I upload a file?

Hello Tiago Turini,
Congratulations on using your AAdvantage® miles toward exciting experiences. Here are the details on your AAdvantage® award.
Date of redemption: March 10, 2026
Name Miles redeemed Description
24,000 Enhance with Miles: Flagship® First Dining

Extremely Disappointing Experience with American Airlines

My family (my husband, my 8-year-old daughter, and I) had an incredibly frustrating experience flying with American Airlines this past December from Omaha to Baltimore with a connection in Chicago. We paid about $1,800 for one-way tickets and were only visiting Baltimore for three days, so every hour mattered. Unfortunately, almost everything that could go wrong did.

1. Missed connection due to airline gate issue
When our flight landed in Chicago, there was no available gate for our plane. Instead of pulling in, the plane drove around the airport for nearly two hours while the crew kept telling us we would pull in “any minute.” Because of this delay, we missed our connecting flight to Baltimore. This wasn’t caused by weather or airport congestion — it was an operational issue on the airline’s side.

2. Poor overnight accommodations
After missing our connection, American Airlines provided a very poor hotel arrangement.

We were given only a $10 dinner voucher, which barely covers anything at an airport.

We were sent to the wrong hotel first, which wasted another hour.

The hotel we eventually reached was about 10 miles away and not in good condition.

The only shuttle back to the airport was at 3:00 AM, even though our flight wasn’t until 8:00 AM.

Traveling with a child made this situation especially exhausting and stressful.

3. Lost luggage and more delays
When we finally arrived in Baltimore the next day, the problems continued. American Airlines lost our daughter’s suitcase. We then had to wait at the airport for nearly three hours dealing with baggage services. By the time we left the airport, we had lost almost an entire day of our already very short trip. We also had to spend additional time and money buying clothes and essentials for our daughter.

4. No follow-up or compensation
Since the trip, we have filed multiple baggage claims and service requests with American Airlines over the past two months. Each time we were told to submit another form or request, but nothing has been resolved and no compensation has been offered for:

The missed connection caused by the airline

The lost luggage

The ruined travel day

The extra expenses we had to cover

Throughout this entire situation, we stayed patient and cooperative, but the lack of accountability and customer care has been extremely disappointing.

Bottom line:
If you have other options, I strongly recommend choosing another airline. This experience showed us how poorly situations can be handled when things go wrong.

I tested positive for Covid and I wanted to switch my flight for a another day because I felt like shit! I did have basic economy but It should've been considered! I'm very upset. I'm a frequent flyer for aa! Never flying them again

IN February when I booked trip on app,
I was kicked off app many times when trying to pay for trip and had to start all over with different flights many times. I started over & over. Very bad experience.
Then I needed to change my flight in a later date, & I called reservations to change my flight, thinking it would be easier than changing on the app due to my bad experience. The reservationist then cancelled my trip without reserving my new trip. Then when she tried booking my new trip, she said it was not letting her & she had to start all over.
Then after she had started all over, she said I don’t have enough miles & had to transfer me. WHY can’t you buy miles with reservations. ???? So inconvenient.
Then aadvantage where I buy miles, took like 45 min to tell me that their system was not working and I need to call back later or tomorrow.

So I was on the phone for an hour total today , & I still don’t have my flight booked!!!!

I have had a terrible experience with booking my flight due to your outdated systems or something.
Agents were great. They were very nice. Not their fault.
Please fix your computer systems as I am not likely to want to fly with American again.
Thank you
Kim Heil

Flight was delayed for 13 hours.

They gave me a $12 food voucher for it. I sent a complaint and customer service told me I won't get any compensation because I chose to take the flight that was delayed for 13 hours, as opposed to cancelling altogether...

My recommendations: if you're flying within the US, United and JetBlue are better. For EU, British Airways is better. For Asia, Cathay Pacific is way better. Avoid American Airlines at all costs.

I am submitting this complaint regarding how American Airlines handled a compensation claim under Regulation (EC) No 261/2004.
I was a passenger on flight AA95 from Madrid to New York on 27 December 2025. The flight departed from Madrid (Spain), therefore falling within the scope of EU Regulation (EC) No 261/2004. The distance of the flight exceeds 3,500 km and the arrival delay at the final destination was more than three hours.
Under Article 7(1)(c) of Regulation (EC) No 261/2004, passengers on flights exceeding 3,500 km are entitled to compensation of 600 EUR in cases where the arrival delay is greater than three hours, unless extraordinary circumstances apply. The airline has not claimed the existence of extraordinary circumstances.
After submitting a compensation request, American Airlines acknowledged that compensation is due but stated that the applicable amount is only 300 EUR. The airline justified this by applying a 50% reduction based on Article 7(2) of the Regulation, arguing that when the delay is between three and four hours the compensation can be reduced.
However, Article 7(2) provides for a reduction only in cases where passengers are offered re-routing following cancellation or denied boarding and arrive within specific time limits. In this case there was no cancellation, no denied boarding and no re-routing. The original flight operated with a delay and arrived more than three hours late.
Additionally, I am aware that another passenger travelling on the same flight under identical conditions has already received the full compensation of 600 EUR from the airline. This results in passengers from the same disrupted flight being treated differently with respect to their statutory rights under EU law.
Despite several attempts to resolve the matter directly with the airline, American Airlines continues to maintain that only 300 EUR is payable.
For this reason, I will be submitting a formal complaint to the competent National Enforcement Body so that the matter can be assessed independently.

Avoid this airline.
We sat in our airplane, at the terminal gate, at Maui's airport for somewhere near 45 min to an hour because someone used the wrong procedure to fuel the plane. Mind you, this was around 11 p.m. local time, 4a.m. in our central time zone.
When we landed in Phoenix, no hurry to get to the gate, no effort to communicate with gate b12 that there were passengers in route.
We are 60, and nearly ran from where we got off, way down C concourse, all the way to B12. When we got to B12,there was one woman having placed the sign u indicating that boarding was closed.
She made no attempt to contact the pilot and the plane was still attached. In fact, nearly 20 minutes later, it was still taxing.
We made every effort to make that flight to the detriment of our own health. We have bad backs, just sat on a new for nearly 6.5 hours, hustle through the airport to try and makeup for Americans major screwup and all they could do is carry on as usual, no exceptions. Zero effort to accomidate us.
Now we are stranded indefinitely, with a 5 hour time difference, in this s-hole airport in the flipping nasty ugly desert.
Then I see american is tied for last place in overal satisfaction. No words.

If there was a zero I give them that. My flight got delayed from Boston to New York causing me to miss my connecting flight get to New York they send me to North Carolina and tells me when I get there oh well we have no more flights going to your destination, no accommodation at all but a loser toiletries bag had to sleep in a construction area of the airport at the terminal, get to my destination they lost my luggage. Causing me to miss a funeral, didn’t get my luggage until midnight
Then I fly back to Boston and conveniently they lose my luggage AGAIN!!! Fight with them on the phone and the customer service just goes oh well. Worst flight I have ever experienced in all my time flying , spirit has more class and empathy then American.

Title:
I am sharing my experience regarding a refund matter with American Airlines.

After escalating my case through customer service, a refund was approved. However, during the refund process, incorrect tickets and incorrect transaction references were refunded multiple times. As a result, only a partial refund was issued.

An outstanding balance of $1,699 remains unpaid.

This is not a dispute about whether the refund was approved. The refund agreement exists. The issue relates to the refund being processed incorrectly and the remaining balance not being corrected.

I remain open to resolution and correction of the outstanding amount.

American Airlines has lost its edge. They suck. On time, departure,arrival you name it ground crew, pilots. Nobody is ever on time. The things we as customers pay good money for. Southwest might be a better choice.The problem is in Dallas.

I recently went on an American Airlines flight from Chicago to Palm Springs for a baby moon. I was the first person to board in group 9 and was told I would have to check my carry on. I was visibly pregnant and explained my medications were in my carry on bag. They made me visibly pregnant get on the floor and search through my bag to find my medications. It was very embarrassing. When I boarded the plane the overhead bin above my seat was completely empty the whole flight. There was plenty of room for my bag.

Terrible communication. We boarded the flight and had to deplane due to a maintenance problem. It is now over 2 hours later and they have not communicated any information at all. Horrible airline service.

Very disappointed with the customer service and employees who work here. Had flight 606 in dallas, doors were closed before departure time and departure time kept getting moved out further and further. We called customer service and employees who reassured me there was another flight leaving and that they would be able to accommodate us. We got there and the lady who was checking people is was very rude and disrespectful and stated that whoever the lady we spoke to on the phone was not her problem. I mislead and misinformed and I spoke to Lisa Golden from Miami Flordia and she was not helpful at all. Would never recommend.