A1 Call Center Reviews 10

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Call Center

Information provided by various external sources

A1 Call Center was incorporated in 2009. It commenced the operations from a non-voice call center project of Data Analysis and Internet Research at its call center in Delhi NCR, India. We started small with 50 employees, and today we have grown to a family of 500 dedicated A1 employees!


Contact info

2.2

Poor

TrustScore 2 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Wheather too busy or careless…

Had to write with them for 7 days to figour out why i still have 1 bill to pay, they were ignoring my messages and questions, until someone finally came to the conclusion that maybe they should check on it and not repeat their words like parrots!! Not to forget they didnt cancel my subscription when ordered.Internet connex was ok, service very poor.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Satishfied With A1 Call Center

A1 Call Center surely offers A1 services. I have outsourced my tech support process for the past 1 year and it has been smooth sailing so far. One of the main things that have hampered my customers was the call drop rate. But A1 uses quality network solutions and their agents are quick to answer. Things have become very simple and effective. The customer level of trust is increasing thanks to A1 Call Center.

9 March 2021
Unprompted review
Rated 5 out of 5 stars

good

The customer service has been as per my expectations and as a client I cannot ask for anything else. A1 Call Center is truly like its name. Customer service agents are courteous and polite, which helps us maintain a high level of customer satisfaction. There is no shortage of talent here, and we have been able to ramp up the scale of our call center without any dip in quality. I think it is the best call center for small to large scale business and probably has the best 24x7 service in the industry.

27 November 2020
Unprompted review
Rated 5 out of 5 stars

The agents have very good process know…

The agents have very good process know how and command over language. They speak neutral English, which is very correct in terms of grammar and accent. My customers are very pleased and I highly recommend A1 Call Center India for anyone looking for inbound call center outsourcing services.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

Technical Support is very experienced

I had faced numerous disappointments before I handed over my technical support to A1 call center. I was nervous in the beginning but when I saw great response from my customers, my apprehensions disappeared. There technical support is very experienced and they follow every instruction to the letter. I am very delighted after using their services.

6 September 2019
Unprompted review
Rated 5 out of 5 stars

I am a great fan of A1 call center’s…

I am a great fan of A1 call center’s telemarketing services. They are probably the best I have ever worked with. My clientele has increased considerably since I recruited them for marketing my product. It has been a rewarding journey so far.

6 September 2019
Unprompted review
Show reviews in all languages. (10 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look