7 Continents Travel Ltd Reviews 

881
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated travel agents for being extremely helpful, professional, and making the entire booking process completely smooth and stress-free. Customers also deeply appreciate the excellent hotel arrangements, reliable transportation services, and consistent personal follow-ups provided throughout their sacred journeys. However, some reviewers were not entirely happy with communication breakdowns, misleading travel itinerary details, and inadequate support when trying to resolve urgent problems. A few customers additionally noted unexpected delays involving local transfers, alongside distinctly unhelpful responses from management when addressing these specific complaints.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, smooth trip... See more

Staff

Customers had positive experiences with staff, highlighting attentive and professional service throughout... See more

Booking process

Users describe positive interactions with booking process, highlighting smooth and stress-free experiences.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Holidays

Clients share positive opinions on holidays and religious trips, expressing great satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service! Highly recommended. Brother Awan arranged a last minute umrah trip for me and my children during the Christmas holidays. He did a fantastic job arranging everything to our requirements... See more

Rated 5 out of 5 stars

I knew Samy from last year who had done my reservations last year for me as I had done my research well too This year I was pleasantly surprised that I called and got to speak to him immediately a... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve booked my Umrah package with Awan from 7 continents travel and he has always been so helpful and amazing. He knows exactly what I want and delivers without any issues. Aw... See more

Rated 5 out of 5 stars

Booked my umrah trip through brother Hadi, was very helpful and honest in his dealings. He gave me the best prices cheaper than other agents. The process was made very easy and smooth, the s... See more


Company details

  1. Travel Agency

Written by the company

7 Continents Travel Ltd is one of the largest travel organizations in the UK employing over 100 staff globally, in Wholesaling and Business Travel sectors. We are dealing our clients online and waiting for their call 24 hours a day, 7 days a week, and 365 days a year. We are also acknowledged as best traveling service providers among worldwide travelling community, our specialized traveling services along with best accommodation facilities are prime element of our professional goals. We are proud of our infatuation for travel, gratifying experiences and first class customer contentment by our unique traveling amenities. We also offer special air travel guide services for our esteemed clients and make them up to date concerning hottest offers of more than 150 airlines to save their money. ATOL protected Travel Agency.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

881 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

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4.6

All reviews

(881)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

An exceptional service by the agency

I just had a pleasure booking my trip through 7 Continents travel and brother Hadi who helped me with everything till the end. They took time to understand my preferences and provided near hotels as I was travelling with a 21months old. Brother Hadi took everything in account and got me packages and hotel which would suit us better.

The team handled all the details — flights, accommodations, activities — and made sure everything was perfectly coordinated. I especially appreciated their responsiveness; they were always available to answer any questions and went above and beyond to ensure I had a smooth, enjoyable trip.

Me and my family will definitely be using their services again for future travels!

Thank you Brother Hadi for making my vacation unforgettable!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience which was super…

Amazing experience which was super seamless and stress free. All my accommodation and visa requirements were handled promptly and efficiently which really allowed me to focus and enjoy my holiday. Also, Taimoor was extremely helpful and I would recommend using his if you want someone to take away the stress of booking. Absolutely amazing guy!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Good company to take the stress out of booking umrah

We used 7 Continents Travel for Umrah during Ramadan 2025. We went for the first 9 days. Taimoor was very helpful. The flights were convenient and the hotels were both very close to the masjid in Makkah and Madinah. He also organised the transfer from Jeddah to Makkah. For peace of mind, I wouldn't hesitate to recommend them. In Madinah when the receptionist couldn't find our details, Taimoor (via WhatsApp) immediately located them. Good service.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

We have used 7 Continents Travel Ltd…

We have used 7 Continents Travel Ltd for our Umrah journey during Ramadan 2025, Alhumdulilah Great service. From booking’s to Transfers and getting to our destination everything was very smooth. Will definitely be using 7 Continents for our future travels and will definitely recommend to family and friends. Thank you for all your help

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Bilal amazing! Excellent service from start to finish

Excellent service from start to finish
Bilal was excellent from start to finish, lots of back and forth, nothing was too much, very helpful, kind and honest.
Found us an amazing deal
Umrah was well organized and stress free
Bilal was amazing, third time using him and won't use anyone else
Book knowing everything will be smooth and well organized
Have been umrah mashallah almost ten times, used this company and Bilal 3 times
Exceptional service and professionalism

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Always 5 star 🌟 services

Salam, Alumadillah we are very satisfied and pleased with the services, especially in issuing umrah visa at any suitation.

I got my umrah visa issued from them at the last moment.I should say big thank you to brother AWAIS who was very helpful from day one.when everyone was getting there umrah visa refused due Ramadan quota system, brother awais got my visa approved within 24hours ( applied in evening of Saturday and the visa came on Sunday morning).
I like to also thank brother Bilal who also assisted me when awais was not in office.

Awais is a gem of a person who always goes out of the way to help you satisfy your need.
This is second time we are going with 7 continent, I like to say anyone who is looking to go on umrah I would recommend you to contact awais from 7 continent. You will not be disappointed.
May Allah bless Awais immensely👍

19 March 2025
Unprompted review
Rated 5 out of 5 stars

As always I had a vey good experience…

As always I had a vey good experience in booking my accommodation for Umrah. I have been speaking with Honey from customer services who I found very helpful and was able to explore max options and find me the best accommodation meeting my requirements. Stay blessed!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

We booked our Umra with 7 continents…

We booked our Umra with 7 continents travel.
Fasih organised us a package deal. It was a very good deal. He provided us with air travel hotels, transport ziyaraat and breakfast included. All services were excellent and on time. He was very professional. I would definitely recommend 7 continents travel for all your travel needs. Thanks again Fasih.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I am really impress with the customer…

I am really impress with the customer service and the hell I received when I bought tickets for myself and too children. I had help from Duranni. I really recommend purchasing tickets from them it had been grate experience really appreciate the help.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Your Rep Musa Bhai was a top class…

Your Rep Musa Bhai was a top class advisor and a very professional individual in dealing with our travel to Makkah & medina very happy with his service and highly recommended advisor
Thank You Musa Bhai

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Hotels, Comfortable flight and Excellent Transport.

this is my second umrah trip with 7 continents travel in 3 months. Our package was dealt with moiz and he was very polite and courteous throughout the whole booking process. Any isssues i had Moiz handled quickly and efficiently. Both hotels in Mecca and Madina were very clean and spacious, the breakfast buffets had a good choice of food. The transport service was excellent and vey punctual. the drivers were very courteous at all times. The whole umrah experience was beautiful and I am so glad we came with 7 Continents . I am hoping to travel again to Umrah this year ins sha Allah and will be booking with 7 Continents. Moiz is an asset to the company.

30 December 2024
Unprompted review

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