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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers are really happy with the products and the service provided, highlighting the staff's knowledge and professionalism. Many people appreciate the excellent communication and the promptness of the service, often exceeding expectations. However, some customers also noted issues with delivery and product quality. There were instances where items arrived damaged due to insufficient packaging or were found to be faulty upon inspection. A few people also felt that the company did not take responsibility for these issues, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Service

Users describe positive interactions with service, highlighting prompt, professional, and helpful assistance.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and extensive... See more

Delivery service

People report ambiguous experiences with delivery services. Some customers praise fast delivery, with items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the Toyota Hilux rear bumper, as expected with any aftermarket parts you may need to adapt things slightly, I ditched the plastic top covers for my originals (originals are just better quality)... See more

Company replied

Rated 4 out of 5 stars

Just purchased rear led lights for a 2020 Ford ranger wildtrak. The packaging that this came in was excellent and the product has been a great upgrade on the pick up. I definitely will be using... See more

Rated 4 out of 5 stars

The parts I ordered came all in one piece and well packet . Everything fits as supposed and videos on website to see how it is done. They always response on phone and solve it although not answering e... See more

Rated 5 out of 5 stars

I was recommended to use this company to fit me a new canopy to my recent purchase of a Toyota Hilux . My local dealer in Mid Wales uses them all the time. Scott,John and Richard absolute knowledge a... See more

Company replied


Company details

  1. Car Accessories Store

Written by the company

Massive stock of 4x4 Accessories, buy online. Hardtops, Tonneau Covers, Alloy Wheels, Tyres, Side Steps, Nudge Bars. Free Delivery. 4x4AT is the biggest UK 4x4 Accessories Superstore.


Contact info

4.0

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Purchased x2 Carryboy Amarok hardtops…

Purchased x2 Carryboy Amarok hardtops from this company. Within the first 12 months the top bars had corroded on both, they were changed under warranty by 4x4at. However after a further 3 months both had corroded again, followed by lower metal strip on the base of the rear glass. The quality and finish is not at all good, I would therefore not recommend Carryboy.
However when I tried to leave two separate reviews for the hardtops on the 4x4at website, both were removed without any contact from the company. They were also difficult to deal with in relation to arranging the warranty claim, I really had to chase them. I would therefore not recommend the company either.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Right from the first phone call Henry…

Right from the first phone call Henry and Jake couldn't do enough to help. There product knowledge was excellent and the quality of there workmanship was second to none. They fitted my new alpha canopy and it looks perfect. I will definitely call the guys first for advice on any future accessories and wouldn't hesitate knowing the level of there workmanship.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Horrendously poor customer service

Brought some headlines direct from the shop in November 2024. Showed them my make and model truck. They advised on the lights. 2 weeks later I informed them the rear lights didnt work on the auto function and they requested I provided a video and photos of the problem, which I duly did. I received no response, in fact I had to chase them for an acknowledgement. This trend then continued for a further 3 months to March 2025, before finally being told the headlights they advised me to buy were not fully compatible with my truck. The kicker for me was they didn't even apologise for the inconvenience of it all or offer any form of alternative. Really poor attitude and service from them from start to finish.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Going the extra mile

I called looking for a Truck Top for my Nissan, and explained my situation to Robert, he not only suggested another top but went out of his way to arrange delivery and fitting in my area, this saved me a 700 mile round trip and time off work, I would recommend 4X4AT and a special thanks to Robert, we need more customer relations like this, well done mate.
Phil

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service

Bought a sports roll bar not thinking it wouldn’t fit as it said it fits roll covers mine being mountain top(double the price and not mentioned on the website)then sent it back insured with parcel force and they said after some time (no time to claim) that it arrived damaged/ scratched and agreed to send it back to me to try to sell it through ebay and it arrived without the assembly screws and keys… making it useless, been promised a call back a few times and never happened and in the end can t even buy a new set of screws to use it so i got the loss and they got the sale with the poorest customer service ever! Anyone need some scrap metal? I hope they’re next customer will be me(never ever again)
Good luck with your business improvements!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from Will

Superb service from Will. Built van shelving to a really skilled and high level of accuracy. A great installation and product. Extremely happy. 100% recommended.
Mind blown actually.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Rear LED cluster Ford Ranger Wildtrak

Ordered these rear light clusters for my 2019 Ranger Wildtrak and they arrived quicker than expected.

Well packaged when i opened the box i was very pleased with the quality of the product.

As stated there were quick and easy to install and look fantastic on the truck.
Overall Great Service, Great Quality Product and a Great Upgrade. Really pleased

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a canopy off this company…

Purchased a canopy off this company paid in full canopy was not fit for purpose, also paid someone to fit the canopy for me, 4x4 asked if I could fit a part to rectify the issue again another cost for me to get someone to fit it and it didn’t resolve the issue, they then sent their fitter down who deemed it not fit for anything.
They then change the canopy for a different canopy the back would lock but then not open on the central locking, was advised by their knowledgable staff it was a part that needed to be changed, once again they sent this and said it was a 10 minute job, well let me say these people have absolutely no clue what they are doing or selling, this company has cost me in excess of £350/£450 for fitting cost etc.
The directors are obviously only interested in the dollar because otherwise they would certainly look after their customers to which it’s clear this company does not.
Let me warn you all if you want good customer service and to be looked after as a valid customer after spending a lot of money then I would advise you all NOT to use this company.

11 March 2025
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Andy,

Regarding the original canopy you purchased from us - when the initial error was reported and images received we straight away sent out the replacement part which we believed was going to fix the issue.

As soon as this was reported to not solve the problem we sent our technician out to the address of your choice to look at the canopy.

Upon inspection it was seen there was a manufacturer fault with the canopy. We then upgraded this canopy for you to a top of the range model with no extra cost, bringing the canopy out to the address of your choice and switching it so no additional fitting costs were incurred by yourself. The original fitting was not carried out by ourselves, just delivery of the canopy as per your order, hence the fitting costs you mention here.

The new upgraded canopy was working fine for several months when it was then reported an issue with the locking. My colleague Rob sent out the actuator based on the information which had been provided over the telephone as we had not seen the canopy at this stage.

On receiving your call regarding this not solving the issue we made an appointment to come out to see you and resolve the issue. During this time the canopy still had full access using the manual lock and it was only the central locking which was not opening when the key was pressed.

Our technician has attended, earlier than the original appointment to minimise your wait time, and resolved the issue with the locking of the canopy which turned out to be an issue with the locking pin.

On both of these occasions we have always attended the address of your choice as you were unable to come to our fitting centres. We have attended within a suitable timescale and all issues have been resolved in a timely manner without any additional costings from ourselves.

Kind Regards
Laura

Rated 5 out of 5 stars

Coleshill 4x4AT Fitting Centre Canopy

Henry and Tom at Birmingham really did an amazing job, The Amarok Protop gull wing canopy was fitted brilliantly taking there time, I was well looked after and they have an area to work and have a cuppa was ideal a beautiful setting and had a lovely walk around while there. Thank you great customer service and communication at all time. Will be back even if it is a 2 hour drive.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Fitting at Coleshill

Great arches, we had these fitted at the coleshill fitters, excellent service and they have done an epic job. the ranger looks great now. Would highly recommend

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team! Great service 5*****

Hi Henry & Tom. Thank you so much for a warm welcome on arrival and the chat about the upgrades and answering all my questions. My new Ford Ranger 2023- Alpha Type-E Air Hardtop Canopy looks "million dollar". I`m very happy with the install experience it was worth driving 2 hours to your location. I was offered a waiting area where I could work while my canopy was installed. What an amazing , very positive team you have. Many thanks. Lukas Black Ranger Platinum.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Item received was not the item shown on…

Item received was not the item shown on the website which is misleading to say the least.
I ordered a replacement rubber seal for my hard top canopy for my navara. Saw the exact one on the website and also on ebay which matched the one currently on my truck.Made sure I checked the seal was suitable for the age and type of my truck before ordering and thought great I will get it. What came was nothing like the one ordered and the one ordered was also on a roll and this one came pre cut.
Delivery was quick so couldn't fault on that however cost of delivery was excessive compared to other companies who have sent the same thing. Disappointed I didn't get the correct item as per their picture. Felt fobbed off with the one sent despite the one I wanted saying 5 in stock-it still said 5 in stock after I got what they sent. If they had replaced the wrong item with the roll requested would have been happy. I have returned the item as agreed,sent next day. To date not got my refund yet. REFUNDED.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

VW Amarok Bed Liner & E-Roller Shutter Installation

Whilst searching online I came across 4x4at who when checking were the most competitive for what I required, following new delivery of my Amarok. They were able to fit me in right be Christmas and done an absolute sterling job with the installation. Quick and with a smile, any of your truck needs go to these guys!!

23 December 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID
Refused statutory rights to return , trading standards informed!

Don't buy a thing from this company!

This is how my towbar has arrived and they are refusing me to return it for a refund. Won't send me a replacement or a partial refund! Saying we shouldn't have accepted the parcel ! We couldn't see the damage until all shrink wrap was off. Unfair and now I need to pay to get someone to rub it down and rust treat and paint it! So upset.😭 I have pics of it soon as it had arrived and the email response was basically sorry but it's just aesthetic and still useable! Bearing in mind it's not just a scratch it's scraped whole length nearly and has massive deep gouges out of it! It looks likely to have been packaged like this! But there response. It's useable just aesthetic! Oh sorry I have a clean truck and don't want a scratched towbar that will now rust!!!! All they keep saying it it's useable!! Refusing me a refund, my right to return or an exchange... expected I should have opened the packaging with courier there and checked it all first! It's now obvious it's been packaged like this.. as the marks were under all the shrink wrap and everything.
Horrible company
Will be seeking legal action and have reported to trading standards for lack of statutory rights to return.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Hardtop and bedrug fitted

Had my Alpha GSR hardtop and bedrug fitted to my Amarok by Tom and Henry at Coleshill. Excellent job done on it, really pleased.

Would definitely reccommend these guys.

8 January 2025
Unprompted review

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