3 Point Property Reviews 10

Had a confirmed appointment to view a property. The agent didn’t show up for the viewing. The owner was also expecting them but they ignored her too. She ended up showing us herself. When we called to chase they put the phone down on us and never called back. Owner, existing tenant and ourselves found them incompetent. Their response that we booked the wrong place (below) is a lie and we were on time as were the owners. Only booked to see one place with them as they know full well. Incredibly unprofessional and odd people. Don't use full stop!

Very unprofessional Agency, disgusting people working there. The office of this Agency 3 Point is very dirty, there are sockets pulled out from the walls, a lot of dust on all devices, dirt and mess on the desk, there is no place to even sit as a customer and there is a lot of garbage on the floor (disgusting office like a dump). Lying manager and employee that we were rude to them and called the staff names. And when we asked for evidence from the monitoring, there was silence. The manager started to scare my family with the police. Where were we there with a small 3-year-old child.

Go to Google for real reviews. This company takes your deposit without permission to. Do not let you manage your property if you request only to be advertised and let. They will waste time.

There is a gap between deposits tenants receive and the deposit the agency takes. It is very dodgy and untrustworthy. Experience with all other agencies has been very professional and honest. Highly advise to not use this agency.

Edit - The agency took the deposit without permission. We requested to put it in the deposit scheme ourselves and offered to send the receipt of this. However the agency after taking the payment from the tenants lied and then said no we will do that.

The reason the TDS did not award this is due to this agency not giving the dated images the images were formally digitally dated, the agency did not inform TDS that the offer was to not charge tenants from the deposit for leaving the tenancy early.

The review is not to do with the details of the deposit as response suggests. It is unprofessional to lie on legal agreements. There is extensive imagery of before and after for damages, this is not requesting to take a deposit "because we want to" as the reply. That is extremely insulting after the distress this has caused.

We have rented for two decades, and this is the first time we have requested a deposit. I'm sure you know, it is extremely rare to have tenants cause malicious damage. The tenants were not thoroughly checked, as they told us they have finished university in January so initially planned to leave early, other agencies would have checked this, but we understood the tenants difficulties and offered the tenants to leave without paying out of deposit for any fees to do with leaving early.

Damages to the property is separate to that.

The property after working tirelessly on the expensive repairs from malicious damages was taken very quickly at a much better rate and with a respectful honest agency and respectful honest and kind tenants. The lesson learnt the hard way to not use this agency, it can and will cost thousands in damages and precious time.

First class property service. I rented a garage through Anthony and would recommend the company and the properties they represent.
Very easy to communicate with.

As a rental tenant I found 3 point to be very good. Any staff member I had any contact with was friendly and professional. They dealt with me how I would like to be treated. They kept me informed, arranged visits to suit and were transparent at the handing back inspection. Thoroughly recommend

Having been dealing with these guys for nearly 7 years. I can say with confidence, they are easy to get along with and very good at dealing with the nitty gritty at the end of Tenancies.

All round excellent, highly recommend!!!

I have used Anthony and 3 Point Property Management Ltd for a number of years to rent out properties I own. The whole process from start to finish is easy and effortless with everything taken care of by Anthony and the team. Nothing is too much trouble. An excellent letting agent who I would have no issues in recommending to any prospective or current landlord.

3 point property have looked after our rentals for several years now and I can confidently say they have always exceeded our expectations in an agent. Would reccomend to anyone looking for a professional and friendly service

Just a short genuine summary of my experience with 3 Point Property... for everyones reference. My first contact with 3PP was when I rented a flat managed by them in Stowmarket, and I was amazed about the rigour screening process, and the transparent cost structure. This was something I had not experienced with other agents before. To cut a long story short, after passing all the hurdles in the application process (don't mean to sound negative here, it was just thorough background checks), I rented an apartement managed by 3PP for about two years. During these two years Anthony from 3 Point Property visited the flat regularly every half year for inspection, and provided a report of the inspection to the owner. The visits were always scheduled well in advance and adjusted to my diary. So it wasn't really a bother, it actually made me realize how property management should be done.
By coincidence I bought a flat via 3 Point Property in the very same building where I rented before two years later. The transaction was handled very smoothly and professional, and I felt well advised at every stage of the process.
Fast forward a year later... I had to move overseas due to work commitments. Obviously I didn't want to sell the flat that I just recently purchased, and I spoke to Anthony from 3PP about managing my property on my behalf whilst I am away. I trusted in their services, since I had experienced them from a tenant's perspective before and knew that I would leave my property in capable hands.
I have been away for over a year now, and receive reports on a regular basis about my property (including photos etc.), obviously regular rental income, I had a change of tenants which was handled with ease by 3 Point Property, and I am happy to have taken the right decision and relied on a property management company which I had experienced in other capacities (tenant, purchase of property) before.
I can highly recommend 3 Point Property.