After 3 weeks of silence, was told they still hadn't received my item from their main warehouse. Had to go through PayPal for a cancel and refund. Awful communication from this awful company. Avoid.
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I strongly urge people not to buy from this company. Delays to order with no ability to provide accurate updates on deliveries. No phone number, and request to cancel order ignored. Order placed... See more
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I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Ema... See more
Company replied
Absolute nightmare company to get hold of! A whole month after trying to get a reply from them (no phone number to call 🤷🏻♂️), my item still hadn’t arrived… Finally an email came through saying... See more
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Company details
Information provided by various external sources
Here at 365games.co.uk, we’ve been building this tight community of loyal customers for over 15 years. We have low prices on a selection of great video games, board and card games and collectables. We also have fast, reliable delivery, meaning you'll want to come back to us again and again! On top of all that, we also have a secure checkout, accepting payments from American Express, Visa, Mastercard and PayPal.
Contact info
XBITE HQ, Unit 1, Maison Court, Midland Way, Barlborough, S43 4GD, Chesterfield, United Kingdom
- 0844 414 5296
- contactus@365games.co.uk
- www.365games.co.uk
2.5
Poor
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
365 not great at replying to emails, but sorted my issue eventually
Bought an item on 25th September. I was assured the item would ship on the 14th October. It's now 21st October but the item still hasn't been dispatched.
I need this item for a present for my nephew's birthday in November, so I have tried emailed 3 times now for an update, but no reply. Last email was sent on 17/10.
i tried ringing, but it's one of those premium numbers which you have to pay for and I don't have that kind of mobile account.
I'm getting very frustrated with the radio silence, so I'm leaving a negative review here in the hope someone will actually reply.
Update: They got in touch and I received my item within a few days. All good
14 October 2024
Unprompted review
Reply from 365games.co.uk
Hi Amanda.
Thank you for your review back in October.
I'm sorry that there was a delay on shipping your order and for the inconvenience this caused you.
I'm glad you managed to speak with the customer service team, I can see they did reply to your emails.
I'm pleased your order arrived with you and we thank you for updating your review to show this.
Kind Regards,
365Games
Very quick delivery
Brought the same game from this site as zatu games they said 2/3 working days I waited 10 days and nothing so cancelled the order and used 365games and within 3 days order was with me so very happy will definitely by from this site again.
12 October 2024
Unprompted review
Reply from 365games.co.uk
Hi David.
Thank you so much for taking the time to leave us a review, we do really appreciate this.
We're pleased your order arrived on time and all was good.
We look forward to hearing from you again in the future.
All the best,
365Games
Avoid
Avoid.
Orderd on 25th Sept.
No delivery as at 9th Oct.
After requesting a cancellation they state a delivery of 16th Oct.
Shocking service
9 October 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your review.
I'm sorry to hear that you were unhappy with your order and service with us.
I can confirm we did state on the website before you purchase to allow up to 15 working days for the item to ship - it was due to be shipped on the 16th of October which we explained via email.
The lead time is stated in bold red writing at the very top of the listing.
I can see you requested a cancellation on the 10th of October and this was processed within 48 hours and your email replied too.
Kind regards,
365Games
This company is an absolute disaster
This company is an absolute disaster.
I placed my order 365G10070 on the 5th of August 2024. Over 30 days later I still had not received it and to this day I have had no resolution.
For the record, I raised a dispute with the bank and received a refund so I am now whole but this is in NO PART due to this company’s actions.
Do not buy from this company, their service is shocking.
26 September 2024
Unprompted review
Reply from 365games.co.uk
Hi Meric.
Thank you for your review.
I'm really sorry to hear that you had a negative experience with us.
I've looked into this for you and can see that you purchased 2 items with us, both of which we stated in bold red writing on the listing to allow additional days for them to ship.
Your first item was shipped early and was delivered to you - I can see you emailed our customer service team a few times in which they responded each time within 48 hours to explain there was a delay on the second item.
We appreciate that this must have been frustrating having the delay and we are so sorry for this.
We received no cancellation request form you, just the chargeback which once received we cancelled the order and accepted this to process a refund - the delay in processing the refund is due to the chargeback.
If you do ever wish to cancel an item with us we just ask customers to email us and we will always cancel when asked providing it's not shipped :)
Once again we're truly sorry for the delay but we're pleased to see you're happy with the first item received.
All the best,
365Games
Give them a shot
I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Email notification for (Amazon) fulfillment was prompt, and received deliver 48hrs later even though the site advised 5-7 working day dispatch. Give them a shot, no issues here. Will
18 September 2024
Unprompted review
Reply from 365games.co.uk
Hi Will.
Thank you so much for the brilliant review!
We really do appreciate this and we're so pleased you're happy with your order.
All the best,
365games
Excellent company
Excellent company! I ordered Dying Light for Nintendo Switch I was looking everywhere for this game and came across 365 Games noticed they had it ordered it Tuesday 10th Sept it arrived Thursday 12th!! Amazing service So glad I found this company. 365 games you’ve just got another customer 😊
10 September 2024
Unprompted review
Reply from 365games.co.uk
Hi Chris.
Thank you for your review.
We're so pleased you're happy with the service and your order arrived with you quickly.
We appreciate you taking time out of you day to leave us a review :)
All the best,
365Games
Fantastic price on a Nintendo switch…
Fantastic price on a Nintendo switch preorder. £8 cheaper than the other suppliers. Delivered on time. Very happy.
5 September 2024
Unprompted review
Reply from 365games.co.uk
Hi Daniel.
Thank you for your recent review.
We're so pleased to hear that your order arrived with you on time and that you're happy with your order - it's what we like to hear!
Thank you for taking time out of your day to leave us a review,
Kind regards,
365Games
Simply awful
Simply awful - don’t waste your time, money and get your children’s hopes up that a birthday gift will arrive, then to be informed it will be a few days late only to be told it won’t arrive for a further two weeks. But from Amazon
3 September 2024
Unprompted review
Reply from 365games.co.uk
Hi Alasdair.
Thank you for your recent review.
I'm really sorry to hear that you had a negative experience with us, especially when the item was a gift for your children.
Some of our items are held in an overflow warehouse and we do always state on the listing at the top in bold writing to allow the additional days it takes to be dispatched, so customers are always made aware beforehand.
We're in the process of having the delay being stated in the confirmation email also to make it even more obvious for customers purchasing with us.
Kind regards,
365Games
Great prices but no service!
Great prices but no service! Over a week since I ordered and nothing. No response from email support to. Will need to raise a charge back with my credit card.
16 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Tim.
Thank you for your review.
I'm sorry that you weren't happy with the service you were given - where you have stated no response to emails is untrue, I can see we have 2 email chain with you with backward and forward responses, some within 24 hours.
I can see that we do state on the listing to allow up to 7 working days for dispatch, which you confirmed you could see also - this is due to the item being held in an overflow warehouse and why it wasn't shipped immediately.
I'm glad to see a chargeback wasn't raised and when you asked to cancel the order we responded within 24 hours confirming the cancellation had been processed including a full refund.
Take care,
365Games
They have my money but haven't sent the game
Placed an order for Sea of Stars on 29/7/24 with stated 2-3 delivery and the money was taken 30/7/24. However, still hadn't received the game 4/8/24 so contacted and got a reply 4 days later saying it'd be shipped 19/8/24 and be with me 1 day later... Still haven't got the game
29 July 2024
Unprompted review
Reply from 365games.co.uk
HI Gareth.
Thank you for your review.
I am terribly sorry that there was delay on your order & the postage cost being refunded - this was totally our fault and we're truly sorry for the inconvenience.
We do state on the listing to allow additional working days for your order to be sent but unfortunately, due to a logistics issue the order was delayed. As you requested the order was cancelled and refunded but due to a system issue the postage didn't refund.
As soon as you made us aware of this we processed a refund on the postage cost, this was not intentional and I'm glad we resolved the refund quickly for you.
I hope this address's your issues and apologies again!
Kind regards,
365Games
Order number 365G10183- do not purchase
Ordered soccer bot in the 6th august. Informed 2-3 working days for delivery. 2 and 1/2 weeks later still no delivery, have tried to contact on several occasions but no reply!!
Do not waste your money not worth the hassle!
I have reported to the consumer fraud unit!
23 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Nicki.
Thank you for your recent review.
I've had a look at your order that was placed on the 10th of August, it was shipped 48 hours later on the 12th of August.
Unfortunately, looking at the shipping it seems the order got lost in the post.
When you made us aware that the order hadn't arrived we responded within 48 hours on 2 occasions explaining that it had got lost and if you wanted a replacement or refund.
We received a response that you wanted a full refund and this was immediately processed.
We appreciate it's frustrating when an order get's lost and we're really sorry for this but I'm pleased that the customer service team managed to resolve this once they were made aware of the situation.
Kind regards,
365Games
Ordered sea of stars used 365 in the…
Ordered sea of stars used 365 in the past communication was great then.
But how times have changed no emails back no dispatch notice no game website says 3-5 days nothing.
I would not use them after seeing all these reviews and experiencing the same thing.
Even paid more on delivery super saver 2-3days as it is a present if you dont have it or can not deliver items in time should not advertise as so.
22 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Imogen.
Thank you for your review.
I can see that you left the review the same you day you sent us an email, we do ask all customers to allow up to 48 hours (working days only) to receive a response from our customer service team.
We did clearly state on the listing to allow an additional 7 working days for your order to ship before you placed the order, this was why it hadn't shipped within 3-5 days, I can see this was explained to you via our email chain with yourself.
As you requested to have this cancelled, the order was cancelled and refunded within 48 hours of this request.
I'm sorry that you were unhappy with the service but glad this has now been resolved.
Take Care,
365Games
Terrible experience - no game - no response
Terrible experience so far - ordered a game 11 days ago - hasnt been despatched, no response to any emails - i feel like i have been robbed - will be contacting trading standards and my bank to issue a chargeback
4 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Mike.
Thank you for your review.
I'm really sorry the it took us 72 hours to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
Looking at the listing to purchased I can see it stated in bold, red writing at the top to allow up to 15 working days to dispatch: https://365games.co.uk/products/akka-arrh-special-edition-ps5
This is the reason your order wasn't shipped within the 11 days, we also state this delay on your confirmation email. I will however, speak with the website developer and see if we can make this even more obvious for customers as we wouldn't want customers not to be aware of this beforehand.
Looking at the email chain with customer services I can see this has been cancelled and full refunded at your request.
Once again we're truly sorry for any inconvenience caused.
Kind regards,
365Games
Ordered a record almost 4 weeks ago
Ordered a record almost 4 weeks ago . Got an email saying my order was received the same day but nothing since, I have emailed several times with no response
Thank you for you response but you state you sent an email stating a delay I had not recieved any emails from you when I posted this review even though I had sent you a few . Had you responded to.my emails I would have accepted the delay .
28 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Patricia.
Thank you for your review.
I'm really sorry that it did take us so long to respond to your emails, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I can confirm that the order was placed on the 28th of July, so was in fact 2 weeks since you ordered and not 4.
Unfortunately, as mentioned to you on email there was a delay in shipping your order and we do apologize for this. The item was held in an overflow warehouse which is why we state in bold red writing at the top of the listing to allow up to 7 working days for dispatch.
I'm afraid due to logistic issues there a further delay on this. I can see the order was cancelled and fully refunded as requested by yourself.
Take care,
365Games
Ordered a game 27th July with 1 to 2…
Ordered a game 27th July with 1 to 2 days delivery and I'm still waiting for the game and no update or even a date when I will receive it ,but still been charged for the game, shocking company and will be reporting them .
27 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Ben.
Thank you for your review.
I'm terribly sorry that you've ordered and not received your product!
Please send us an email to contactus@365games.co.uk and out customer service team will look into this for you.
Apologies for the delay in responding to your review, we've been extremely busy at the moment and just working through them now.
Kind regards,
365Games
DO NOT USE THIS COMPANY
I wish I had read these reviews before purchasing, it was an impulse buy.
Anyway I order my item on 2nd August, today it is 12th August and I've had no email to say my item has been dispatched or anything.
Like others, I used both the contact form on their website, and emailed directly to ask for a status update in my order, and I've heard nothing back.
I've issued a chargeback from my bank, hopefully it is accepted and I'll not make the mistake of using obscure sites without reading recent reviews again.
12 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Adam.
Thank you for your review.
I'm really sorry that it did take us so long to respond to your emails, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I can see we do state in bold, red writing at the top of the listing before you purchase to allow 5-7 working days for dispatch: https://365games.co.uk/products/harry-potter-dobby-bust-30cm
This would be mean the order wouldn't be shipped until the 13th, having checked your order I can see it was shipped on the 13th - the day after you left this review.
I'm glad to see this has now been delivered but if you do need anything further please don't hesitate to contact us.
All the best,
365Games
Would not recommend
I ordered an Item August 2nd, I got a confirmation email and no correspondence after. I sent a number of emails using a link contained within the confirmation email asking for a status update on the 7th/8th of August.
I then used their website and the submit query option and still no response.
The company finally responded after 3 emails on August 13th and advised me that my order was due to be dispatched 3 weeks after I had paid suggesting that this was stated on my order, which it was not (there was absolutely no red writing in bold at the top of the page or anywhere on the page stating it could take up to 15 days to ship). I responded on the same day and advised them that the game is advertised as "we dispatch in 48 hours" and I had paid for 2 - 3 day delivery. I asked them to cancel the order. Again there was a 5 day delay to get a response and on August 18th they confirmed that it would be cancelled. A follow up email came on the 18th stating the item was cancelled and a refunded excluding shipping costs. I had to email again asking to refund the total price i paid. Finally on the 21st, almost 3 weeks after paying i received an email saying postage would be refunded. This was a painful lesson to learn for me, always read Trust Pilot reviews.
I can say i wont be using their site again.
12 August 2024
Unprompted review
Reply from 365games.co.uk
HI Mr Ramsey.
Thank you for your review.
I'm really sorry the it took us 72 hours to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I can confirm we do state that orders are shipped within 48 hours unless otherwise stated on the listing. On your listing it bold, red writing right at the top it stated to allow up to 15 working days for the order to ship which is why it didn't ship within 48 hours.
Once we received the cancellation email this was cancelled and refunded, again we're terribly sorry for the delay as we were extremely busy.
Kind regards,
365Games
dont buy from this person ,very dodgey…
dont buy from this person ,very dodgey has same address for diferent buisnesses , check companies house , address shows a website ROOV.co.uk aswell as others becareful buying from this person ,i would say dont buy from them
10 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Garry.
Thank you for your review.
I can confirm that the company name is Xbite - we own numerous website's which does include Roov.
I can assure you we are NOT dodgy, we just sell different category items and have different websites for this as we feel gamers buying from 365Games aren't going to be interested in Dining tables that are sold on another of our websites.
If you want any further assurance or information please feel free to email us on contactus@365games.co.uk and the customer service team will be able to help.
Kind regards,
365Games
Ordered a game on the 1st July and…
Ordered a game on the 1st July and still haven’t received , when emailed I received an email back to say they would check the wharehouse, still no update 3 weeks later. Game cost over £100
1 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Phoebie.
Thanks for your review.
I'm so sorry there was a delay on shipping your order, we've been extremely busy at the moment and doing our best to process orders ASAP.
Luckily, we're on top now and orders are shipping as normal.
I've checked your email chain and can see the order was cancelled as requested by yourself.
Once again I'm truly sorry for the inconvenience that this has caused you.
Kind regards,
365Games
Terrible.
Terrible.
Goods never sent. Don’t respond to emails.
Chargeback via bank issued.
Go to a more reputable company and save the time and hassle.
2 August 2024
Unprompted review
Reply from 365games.co.uk
Hi Mike.
Thank you for your review.
I'm really sorry the it took us longer to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I can see though that we did respond to your email before you left the review explaining that there was a delay in your order.
I can confirm this has now been cancelled and refunded for you.
Take care,
365Games
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