2Checkout Reviews 

2,542
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, most reviewers were somewhat happy with their experience overall. Many customers often find the staff to be very helpful, polite, and professional when resolving daily technical or account issues. People also appreciate the clear communication and smooth support they receive during phone calls, noting that representatives listen carefully. However, some customers also noted frustrating issues regarding payment processing and unhelpful customer support responses. A few consumers experienced delayed refunds, rejected applications, or locked funds after failed online purchases without receiving proper explanations. Others mentioned receiving repetitive, automated responses that offered no real guidance or resolution when seeking assistance.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, reflecting a high level of disagreement among... See more

Payment

Reviewers mention ambiguous feedback about payment, with some consumers reporting straightforward account... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during interactions.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among users. While some customers... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers experiencing fast communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

End of an Era ! Been using 2checkout from 15 years and finally they start charging $500 monthly which leads to close this business. During service there were many times we face issues like sometimes A... See more

Company replied

Rated 3 out of 5 stars

It seemed to be a major problem for you to confirm that you received my subscription payment, I made payment twice as I did not receive confirmation that you received payment.i therefore request a ref... See more

Company replied

Rated 3 out of 5 stars

Third partybiller for JAY'S MARKETPLACE/2 Olive Salad.. I never received product ordered, Jays Marketplace never answered phone-calls, had to dispute the charge with my credit card company and they w... See more

Company replied

Rated 2 out of 5 stars

Have given an improved rating as they now provide the option to delete your card details, hopefully it will stay that way!

Company replied


Company details

  1. e-Commerce Solution Provider
  2. Payment Service
  3. Software Company

Written by the company

The all-in-one monetization platform that maximizes your revenues and makes global digital sales easier.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,542)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use them

Do not use them, both as a business and a consumer. If you see "2Checkout" RUN!

They can't even write a professional level e-mail in the age where AI will do it all for you,

They say it's "legit" but I'm sorry the only thing thats legit about this company is they're legitimately unprofessional. I tried to buy a $20 anti-virus subscription and after being sent in a giant loop, my purchase is "processed" then they request I send them a screenshot of my account statement?!

Who does that!? You'd have to be an idiot.

12 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! 
We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 
Could you please send us the email address used when the order was placed at support@2checkout.com? 
We'll gladly assist you in sorting this out! 

Looking forward to hearing from you!

Rated 1 out of 5 stars

It says that accept 200 countries

It says that accept 200 countries, but seems my country is not supported even that is in the countries list.

11 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello,

Thank you for reaching out to us.

We apologize for the inconvenience you have experienced. Could you please send us an email at supportplus@2checkout.com and provide us with your merchant ID or website, for us to be able to identify your account? One of our experts will reach out to you in case additional information will be needed.

​​​​​​​Looking forward to your email!

Rated 5 out of 5 stars

Refund for duplicate purchased goods.

The solution to my problem and the speed of the positive conclusion deserve a discharge. Thank you for your understanding and compliance.

6 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Aleš! Thank you for sharing your experience. We’re happy to hear that the issue was resolved quickly and that our team could assist you with the refund.

Rated 1 out of 5 stars

Scam company steals your personal…

Scam company steals your personal information by telling you it's to cancel subscription then refuses to cancel and starts charging you. They auto reply pretending to be in good faith meanwhile I've sent them 3 direct emails so they are not even checking their internal communication system just auto replying generic messages. I Guaranteed you lose money trying to do business with this company

1 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Devin,

We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 
Could you please send us the email address used when the order was placed at support@2checkout.com? 
We'll happily assist you in sorting this out! 

We look forward to hearing from you!

Rated 5 out of 5 stars

Andreaa was very helpful

Andreaa was very helpful, and patient with me. As 78 yrs it is really frustrating dealing with things now and i appreciated her kindness. ❤️🇨🇦

6 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Marilynn! Thank you for your kind words! We’re so glad to hear that Andreea was helpful and patient while assisting you. We truly appreciate your feedback and will make sure to share it with her.

Rated 5 out of 5 stars

The agent was EXCELLENT

The agent was EXCELLENT. Polite, courteous, friendly, and most importantly very professional. She knew exactly what to do and resolved my issue QUICKLY. Then she patiently waited while I did what I needed to do to complete the process. She represents 2Checkout extremely well.
PS: Her English is excellent too.

5 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, John! Thank you for the fantastic feedback! We’re thrilled to hear that our agent provided such professional, friendly, and efficient support. We’ll be sure to share your kind words with her.

Rated 1 out of 5 stars

1 star company (((

1 star company (((
2checkout (Avangate) suspended my account and said "We wish you the best of luck in the future" :)))

"...This notice of termination is provided without prejudice to any rights, powers, privileges, remedies, or defenses, now existing or
hereafter arising, whether arising under the Agreement, by law, or otherwise, that 2Checkout....."

5 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello,

Thank you for reaching out to us.

We apologize for the inconvenience you have experienced. Could you please send us an email at supportplus@2checkout.com and provide us with your merchant ID or website, for us to be able to identify your account? One of our experts will reach out to you in case additional information will be needed.

​​​​​​​Looking forward to your email!

Rated 1 out of 5 stars

They hold your personal data hostage.

Good luck trying to control your personal and credit card info with this company. They will hold it hostage for 5 years, saying they have a right to use your information. If you ask to have your info deleted they will refuse. Other online payment platforms will work with you to protect your data, not 2Checkout. If 2Checkout or it's parent company, VeriFone Systems, ever gets hacked and a data breach occurs your personal and credit card info will be all over the dark web. Beware before giving this company any of your info.

4 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Joe,
 
We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 
Could you please send us the email address used when the order was placed at dpo@2checkout.com? 
We'll gladly assist you in sorting this out! 

Looking forward to hearing from you!

Rated 5 out of 5 stars

2Checkout, our merchant of record of choice

2Checkout is our preferred merchant of record. It provides everything you need without unnecessary extras. Currency conversion is transparent, and the support team is consistently responsive and helpful.

Although we have experienced a few service interruptions over the years, overall the platform has proven to be reliable and fast.

4 March 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Roberto! Thank you for your thoughtful review and for choosing 2Checkout as your Merchant of Record. We’re glad to hear that you value the platform’s transparency, speed, and the responsiveness of our support team.

Rated 5 out of 5 stars

Excellent efficient customer service

The representative was very clear, helpful and efficient. I had not received the activation code for software I had purchased. The representative identified the problem (email address) and resolved the issue in under 5 minutes. Thanks!

28 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you for your feedback! We’re glad our team could quickly identify the issue and resolve it efficiently. We truly appreciate your kind words and are happy we could help!

Rated 5 out of 5 stars

Andrea was professional in every way…

Andrea was professional in every way possible TYVM
⭐⭐⭐⭐⭐⭐⭐

28 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you for your kind words! We’re delighted to hear that Andrea provided such professional support. We’ll be sure to share your feedback with her!

Rated 5 out of 5 stars

Assistance was prompt and accurate

Telephone assistance was prompt, professional, and specific.

24 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, John! Thank you for your feedback! We’re glad to hear our team provided prompt, professional, and accurate assistance.

Rated 5 out of 5 stars

Excellent timely support

The tech support technician, George was excellent.
He was helpful, knowledgeable and courteous

23 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you for your wonderful feedback! We’re thrilled to hear that George provided timely and knowledgeable support. We’ll be sure to share your kind words with him!

Rated 5 out of 5 stars

Professional

Professional

23 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Yuriy! Thank you for your feedback! We’re proud to deliver professional support and truly appreciate your review.

Rated 5 out of 5 stars

Very Efficient Support

Potentially complex call was dealt with very efficiently

22 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, David! Thank you for your feedback! We’re glad our team could handle your call efficiently and make a complex issue easier for you. If there's anything else that we can help you with in the meantime, do let us know.

Rated 4 out of 5 stars

This is a new program to me

This is a new program to me. I was unsure of its legitimacy however after several chats I was able to resolve the issue with my computer protection program renewal. The service person was very helpful and friendly and professional. Thank you

20 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you for your kind words! We’re glad we could help resolve your issue and provide a positive experience. Your feedback is appreciated!

Rated 5 out of 5 stars

Highly satisfied with 2Checkout!

I recently linked my Real Assets 247 portfolio wallet to my 2Checkout account and withdraws my money. It provides sufficient information.

Furthermore, the "your payment has been declined" warning that appears with other payment providers does not appear with 2Checkout.

2Checkout withdraws my money without any problems and transfers it to my account. I am satisfied with 2Checkout's services.

4 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Chiara! Thank you for your positive feedback and recommendation. We’re glad our service met your expectations!

Rated 5 out of 5 stars

I am satisfied with 2checkout.

I am satisfied with 2checkout.
The lady in charge was polite and really efficient.
I would recommand the service.

19 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Andre,

Thank you for sharing your experience with us! We are glad to hear our prompt support and solutions meet your expectations.

Rated 5 out of 5 stars

My Payment problem was solved quickly…

My Payment problem was solved quickly and quietly. and that what i wants Thanks to Maria

19 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Maher,

Thank you so much for your feedback! We are thrilled to hear you are pleased with our service!

Rated 5 out of 5 stars

Professional

I found Maria very helpful and professional she delt with my problem very quickly and efficiently.
Great service. Cheers

17 February 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hi Brian! Great to hear everything was handled quickly! We’ll be sure to share your kind words with Maria.

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