23andMe Reviews 8,044

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 746 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the depth of information provided, especially regarding ancestry and health reports, finding it both interesting and valuable for understanding their family history and personal traits. The updates and new features are also frequently mentioned as a positive aspect, keeping the experience engaging. However, some people were dissatisfied with the pricing, finding the service expensive, especially with additional subscription costs and upselling attempts. There are also mentions of the website and user experience being difficult to navigate for some, and a few customers reported issues with sample processing and delays in receiving results.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers express satisfaction with the detailed health and... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers praise the useful and fascinating... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing poor... See more

Price

Customers expressed significant dissatisfaction with the pricing structure. Many reviewers felt that the... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise the layout, ease of navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

23andMe has been one of the pioneering companies in the field. The things that they do may be different than ancestry, MyHeritage and other sites, but 23andMe does many things better than other sit... See more

Rated 4 out of 5 stars

Nothing in life is perfect. However, my experience with 23 and me has been very positive. The ancestry part is very interesting. The update added groups that I knew I had connections with because I ha... See more

Rated 4 out of 5 stars

It’s very interesting to see all the conclusions and medical information. I would like to report some things that I don’t have the option to report to you. It might change your information given to ot... See more

Rated 4 out of 5 stars

There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regard... See more


Company details

Written by the company

23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.


Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Contact Challanges

First: I do not recall the last time that I tried to contact you. I do not recall any specifics regarding a conversation on 10/29/2025.
Second: Getting sufficient guidance is more than a challenge whenever I have a need to communicate.

29 October 2025
Rated 5 out of 5 stars

Very detailed information

I live being able to find out where my family is from and being able to see what I received genetically from my ancestors. My favorite part seeing my historical matches. I actually do come from Vikings and can back back that up with scientific data.

29 October 2025
Rated 5 out of 5 stars

Fascinating DNA health and ancestry information…

The DNA health and ancestry information is absolutely fascinating. I'm so glad I chose to join 23andMe because I have learned so much that I never would have gleaned any other way. One of my favorite parts to explore is the list of " Health Predispositions" that my genetics influence and I can see if I have a chance of developing certain health conditions listed by "Likelihood". More fun facts can be found under "Wellness" to see how your DNA might affect your body's response to things such as Caffeine or seasonal allergies. Another favorite is how genetics affect your appearance and senses...some of the categories are fascinating such as: Asparagus odor, cheek dimples, ice cream flavors etc. There are health discoveries that you can share with you physician that they might find helpful such as how your body might process certain medications due to your DNA. 23and Me is a great source of finding out a detailed report of your exact ancestry. It goes into great detail about the many countries your DNA is from and they even have ancient skeletal DNA from archeological gravesites all over the world. I highly recommend this organization to anyone who loves to find out a multitude of interesting facts about themselves.

29 October 2025
Rated 5 out of 5 stars

Quick and easy

What made my experience great was I could learn about what I’m more susceptible to getting based on my genetics and information that was provided,I got to learn my ancestry and family I may have not known about.The process is super easy all you have to do is register the kit on the app and follow the instructions that are provided with the kit and spit in the tube and send it off

29 October 2025
Rated 5 out of 5 stars

Best info on DNA and health

Best info on DNA and health, and of course your ancestry. The health info is absolutely the most valuable tool. All doctors should test us as thoroughly as 23 & me does. Valuable information that can change your health outcomes.

29 October 2025
Rated 1 out of 5 stars

Was unable to logon the entire day

Was unable to logon the entire day. Not sure if the issue was on my end or theirs. This is asking about a specific date so my responses are related to that.

29 October 2025
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Reply from 23andMe

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Rated 5 out of 5 stars

My Roots connecting my sons to me.

I especially like that you include my African ancestry. I wish you could tie it to both my sons (Jon and Joe Smith) membership on 23 and Me which shows I (their mother ) am of Benin-Togo ancestry instead of just showing me the Nigerian connection. Thanks.

29 October 2025
Rated 1 out of 5 stars

I have many relatives in Russia

I have many relatives in Russia. The previous DNA mapping even showed the regions where they live, but after the latest update, Russia disappeared from the map. I don't need false information.

29 October 2025
23andMe logo

Reply from 23andMe

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

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