1st Formations Reviews 

23,519
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and straightforward service, making the company setup process quick and easy. Many people highlight the user-friendly experience, noting the easy-to-navigate website and clear instructions. Reviewers frequently commend the staff and customer service for being helpful, professional, and responsive, providing prompt communication and support. However, some customers noted occasional delays in service delivery, with processes taking longer than anticipated. A few other people also felt that email responses were sometimes missed or slow, requiring them to follow up.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and clear... See more

Response time

Customers consistently note positive experiences with response times, with many praising the swift and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am simply impressed with the speed and the professionalism of the 1st Formations. I needed to set up a company as a non-resident and did a through research of both formation companies and the option... See more

Company replied

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

Matt was very helpful and informative. He responded swiftly and clearly to my queries and I’m sure I’ll be using 1st Formations in the future to set up the limited company.

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(23,519)

1,152 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing customer support and systems

The team at 1stFormations were absolutely amazing and so supportive. You guys made the incorporation process so simple and your guidance along the way is highly appreciated. Your customer service is phenomenal and I think other companies should take a page out of your book. I highly recommend 1stFormations.

You guys rock!

8 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Mumtaz! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent experience with First…

Excellent experience with First Formations for setting up my UK company. The team was extremely thorough throughout the entire process and made sure I had all the information I needed at every step. My situation had some particular complexities, and they were patient and accommodating in working through those with me rather than rushing the process.
Would recommend to anyone looking to incorporate in the UK — professional, responsive, and genuinely helpful from start to finish.

3 July 2026
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Reply from 1st Formations

Thank you very much for your kind comments, Rodney! - Shan at 1st Formations.

Rated 5 out of 5 stars

They are professional at their work

You can trust this company. They are professional at their work. They helped me to setup my UK company. Zero effort, zero trust problem, end to end process pipeline. i am glad to know them.
Keep this great work!

8 July 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Muhamet! - Shan at 1st Formations.

Rated 5 out of 5 stars

1st Formations guided me through every…

1st Formations guided me through every stage of the Voluntary Strike Off process. 1st Formations took away all the stress! Thank you

9 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Sally! - Shan at 1st Formations.

Rated 1 out of 5 stars

⭐ 1/5

⭐ 1/5 — Extremely Disappointed & Time Wasted!

I am absolutely furious with 1st Formations. I spent my entire day going through your registration process, filled out all the details, paid the fee — and only AFTER all of this did you reject my application simply because I am based in Pakistan.

This is completely unacceptable. If your service does not support Pakistani residents, WHY is it not clearly stated on your website and packages BEFORE a customer pays? You wasted my entire day and caused me significant stress and frustration.

The least a professional company can do is be TRANSPARENT about who they can and cannot serve. A simple note saying 'We do not accept applications from Pakistani residents' would have saved me hours of my time.

Yes, you refunded my money — but you cannot refund my wasted time and the mental stress this caused. This is not how a reputable business should operate.

I strongly warn any Pakistani-based person or non-resident Pakistani — DO NOT waste your time with 1st Formations. They will take you through the entire process and reject you at the end without any prior warning.

Sheer unprofessionalism. Very disappointing.

8 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review. We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to clarify the circumstances surrounding your application.

Following recent updates to our onboarding procedures, we are currently unable to accept new company registration applications from certain countries due to compliance, technical, and operational requirements. Unfortunately, Pakistan is one of the jurisdictions that is not currently supported. These restrictions are applied at a policy level and are not a reflection of any individual applicant or business.

To ensure transparency, we maintain a comprehensive list of eligible countries on our website, allowing prospective customers to confirm their eligibility before submitting an application. We understand that this outcome may have been disappointing and sincerely apologise for any inconvenience caused.

We also have a payment-blocking system in place for applications where an address from an unsupported country is entered. In this instance, I can see that a UK billing address was provided, which allowed the payment to be processed successfully. Had your actual residential address been entered at the time of application, the payment would have been automatically blocked, and a message would have confirmed that we were unable to proceed with the order.

As a result, we were only able to identify that your residential address was located in an unsupported jurisdiction after the application had been submitted.

We hope this clarification helps explain the process and reassures you that we are committed to providing clear eligibility requirements and transparency to all prospective customers before they proceed with our services.

We apologise for any inconvenience caused. Thank you again for your feedback; we wish you all the best in your business endeavours.

Kind regards.
Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

1st Formation were very helpful

1st Formation were very helpful in setting my company which did not seem to be straightforward.
They were very patient and professional

7 July 2026
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Jo! - Shan at 1st Formations.

Rated 5 out of 5 stars

Amazing !!!

7 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Dale! - Shan at 1st Formations.

Rated 4 out of 5 stars

Very useful service

Very useful service, like the scanning and saving in a secure folder!

1 July 2026
Unprompted review
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Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

Rated 5 out of 5 stars

Great customer support!

Thank you so much for the great customer service. Highly recommended company!

6 July 2026
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Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick and simple

Quick and simple

3 July 2026
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Reply from 1st Formations

Thank you for your kind rating, Ahmed! - Shan at 1st Formations.

Rated 4 out of 5 stars

I had a good experience overall

I had a good experience overall. I would have given 5 stars, but i had to query a "free service" i still had not received within 6 days of my incorporation. In their defense, I reached out to a very responsive customer support, and my problem was resolved within 24hrs.
However 1stFormations could solve this problem in their on boarding document. Adding some clear timeframe ranges on services that are supplied by external entities. Of course, this would be guided on what service level agreements have been set with these entities, but adding the timeframe info would go along way to help avoiding future confusion.

2 July 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Nicole! - Shan at 1st Formations.

Rated 5 out of 5 stars

Very good

Very good, lots of communication and free extras like Xero 6 month trial.

6 July 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Stephen. Thank you for your kind review! – Shan at 1st Formations.

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