1st Formations Reviews 

23,535
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service, praising the staff for their professionalism, helpfulness, and supportive approach throughout the company formation process. Many people appreciate the quick and efficient setup, describing the entire user experience as simple, smooth, and hassle-free. Reviewers consistently note the prompt communication and quick response times, which contribute to a highly positive and well-organized service. However, some customers also noted issues with communication, mentioning that emails were occasionally missed or that responses were slow, leading to delays in progressing their services.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the process as simple,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

I am simply impressed with the speed and the professionalism of the 1st Formations. I needed to set up a company as a non-resident and did a through research of both formation companies and the option... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

I've had a good experience setting up my account was quicker than I thought. The customer service assistant was very helpful and explained every thing very clearly. Im glad I've chosen first form... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(23,535)

1,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really on the button company for…

Really on the button company for registration of Ltd Co
I recommend them highly I had to change details at short notice and they helped me immediately
Special thanks to Josh
Great Customer Support
Thanks

26 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Robert! - Shan at 1st Formations.

Rated 5 out of 5 stars

Very good

Very good! Thank your

25 June 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

Great support!

22 June 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Fawad. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Highly recommend

They are great. From mail forwarding to filing and reminders to business guidance and hosting calls (educational). I am really pleased to have 1st Formations. Highly recommend.

25 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

You are very welcome, Tom. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

1st Class

A great smooth service, excellent communication. 1st Class.

25 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Paul! - Shan at 1st Formations.

Rated 2 out of 5 stars

The service in general is good just the add on which is issue

The service in general is good
Took a while to receive multiplie emails to progress and one month on still waiting for email of the business banking to set that up you get what you pay for maybe I am just having a bad experience I would recommend

24 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Dear Jordan,

Thank you for taking the time to leave us a review. We are sorry to hear about your frustrations regarding the business bank referral.

We are pleased to hear from your review that you have found our services good overall. In relation to the banking referrals included within your package, these are provided as a complimentary courtesy and are completely free of charge. They are intended as general introductions only, with any application and account opening process being completed directly with the bank, as advertised in your formation package.

We are sorry to hear that our banking referral partner did not reach out to you as expected. We have escalated this with our referrals team to investigate what happened and whether any communication may have been missed.

Thank you for taking the time to speak with me. I am pleased that we were able to escalate the referral on your behalf, and we have requested that our referral partner contact you again as soon as possible.

Please accept our apologies once more for any inconvenience caused.

If you have any further questions, please feel free to get in touch.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

Great service

Great service, masters of their craft, fast efficient and good communication.

22 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Clolin! - Shan at 1st Formations.

Rated 5 out of 5 stars

Everything was excellent

Everything was excellent, thanks for your professional services

24 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Ahmed! - Shan at 1st Formations.

Rated 5 out of 5 stars

Whenever I have had to ask for advice…

Whenever I have had to ask for advice 1st Formations have been excellent and George was very helpful, with my request for assistance.

22 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review, Darrell! - Shan at 1st Formations.

Rated 5 out of 5 stars

Customer Service and clear

Customer Service and clear, easy to follow instructions

22 June 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, John. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

The process was smooth

The process was smooth, communication was clear, and everything was handled professionally and on time. The team was responsive and helpful throughout. I would definitely recommend them to anyone looking for a reliable service.

19 June 2026
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Reply from 1st Formations

Thank you for your wonderful review, Joshua! - Shan at 1st Formations.

Rated 5 out of 5 stars

Recommend !!!

Straight forward and efficient. Good pricing and offer.

22 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review! - Shan at 1st Formations.

Rated 4 out of 5 stars

Experience has been great and I am…

Experience has been great and I am happy with the service. I just have one question, will the original hard copies of my company documents be forwarded to my home address? I think I added that option. I am not too sure

23 May 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

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