Enjoy the View / 1st Folding Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing prompt, very friendly support and efficiently resolving various maintenance issues over the years. Reviewers emphasize that appointments are always scheduled conveniently, while engineers demonstrate exceptional knowledge and professionalism during visits. People are also deeply impressed by the exceptional after-care service and the remarkable durability of the products. Consumers highlight that installation processes are handled smoothly, leaving them completely satisfied with their overall home improvements. Many individuals note that communication remains clear and responsive long after the initial purchase is completed.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the prompt response and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their expert knowledge, efficiency,... See more

Product

Customers had ambiguous experiences with product, reflecting a mix of strong praise and reported defects.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that everyone has been helpful and... See more

Quality

People report positive experiences with quality, highlighting that the doors are incredible and still in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Were quick to come out to assess our leaking roof lights, despite being 8 years since they were installed. Implemented a quick temporary fix until they could come back to do a perman... See more

Rated 5 out of 5 stars

We had bifolding doors fitted by 1st Folding Doors 18 years ago and they have been excellent. Recently we had a problem with the closing mechanism and Jenny from the service team could not have been m... See more

Rated 5 out of 5 stars

If everyone cared as much as Dan to be friendly, kind, and deliver a quality service - life would be so much better. Dan and his team always let us know when they will be coming, turn up on time, let... See more

Rated 5 out of 5 stars

What an incredible service. We got in touch with them after our initial glazing company let us down, because they could not source the right height tilt only windows we wanted. Marcus came roun... See more


Company details

  1. Double Glazing Installer

Written by the company

A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(214)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Our handle broke several years after installation and they came out, without hesitation to replace it. Also double checked a couple of other bits. Super pleased with Dan and the after sales service. Thank you 🙏

20 October 2025
Unprompted review
Rated 5 out of 5 stars

first class after sales customer service

I’m not one to normally write reviews but I’ve been so impressed with the service that I wanted to share my experience. More so because my experience is after sales, 7 years after installation to be precise! The lock on my bifold doors has been playing up and so I emailed the team at the weekend to let them know and ask if they could help. On Monday they were at my home fixing the issue. It is so rare to experience such prompt and personable post sales customer service that showed a level of care I wasn’t expecting. I would have no hesitation in recommending them to anyone looking for a reliable bifold door specialist.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

What an incredible service

What an incredible service. We got in touch with them after our initial glazing company let us down, because they could not source the right height tilt only windows we wanted.

Marcus came round to measure the next day and our bespoke black aluminium windows were installed just a couple of week's later.

I was genuinely so impressed and would highly recommend this company. If we do future building works we will use them again.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Best folding doors on the market, excellent service

Experienced engineer showed up as scheduled and carried out repairs to our 19-year-old folding sliding door – which we have been and are very happy with. He went above and beyond the scope of the job, replacing two hinges and giving our kitchen/garden door a thorough service.

The door was installed in 2006 and has performed better than many I've seen in other homes and offices, resisting even a burglary attempt, owing to laminated exterior glass and solid yet smooth framing.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Truly 1st class

What a fabulous business! The doors are excellent and after care is first class. So responsive and helpful. Highly recommend for all round product and customer experience. Thank you

21 August 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with the key getting…

I had a problem with the key getting jambed on my Bi-Folding doors yesterday.

Daniel from 1st Folding Sliding Doors came to my house this morning to review the problem.

Witinin minutes Daniel had changed the barrel of the lock & gave me a new set of keys, job done.

Very impressive with the response of 1st Sliding Bi-Folding doors & with Daniel.

As a customer I definintely recommend them to any new customer.

Kevin

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good product and excellent execution

The whole process from getting the first quote, visiting the show room, the detailed survey and installation was really very good. The process and all people that we dealt were really good, responsive and responsible. Our balcony on the 4th floor with tight winding stairs and our old building bending in all possible direction was handled really well.
It became clear that the staff we dealt with are treated properly by the company and take pride in their work.
Very happy to recommend them.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Replacement parts

They originally fitted my doors 13 years ago and the handle eventually broke. It's no longer a supported part but have supplied me a retrofit replacement which took two minutes to install myself. Very happy with the service after so long!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Sliding doors and new windows

First Folding fitted sliding doors and a number of new windows for our renovation in Ealing. From the start, they were knowledgeable, helpful and friendly. Would thoroughly recommend them to anyone looking to source new windows and doors.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service and workmanship

In the dreadful heat of the summer heatwave, we had a problem with one of our window panes. 1st Folding got the brunt of our panic and worry over the phone. They were fantastic, calming, ever so helpful and really professional. I'd recommend them to anyone for workmanship and for such expert service, quickly resolving the situation. Thank you!!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and a Quality Product

I’ve had 3 sets of bi-folds from 1st folding in the last 15 years across 2 houses. Quality of product is first class. But it’s the customer service that makes the difference. Polite, professional and responsive.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond my expectations…

1st Folding had installed my beautiful doors 9 years ago. My doors were just in guaruntee. The care and attention from the service contact and the engineer who attended site was above and beyond what I expected. They have fixed our issue, they have kept me informed. They were courteous and flexible to our needs. An excellent experience. I would recommend this company to everyone!

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Installed a few years ago and recently had some minor issues. Company dealt with it all under warranty with no issues and engineer Daniel was very professional.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, been a customer for several years and they always come back to me no matter the issue.

Danny who is part owner has always been so approachable and understanding.. and he the team he sends out are always on point, polite, helpful and thorough, especially Daniel, really great team work. Daniel couldn’t do enough for me on his last visit.. just always happy to help and go the extra mile! Would definitely recommend.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I’m so glad I bought my doors from 1st…

I’m so glad I bought my doors from 1st Folding.
We get regular compliments on the doors — they perfectly blend our kitchen with the garden.
There was a small issue with the doors a year post installation, which was sorted promptly. Dan couldn’t have been more helpful!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service, competitively priced, and high quality doors bi-fold doors fitted by…

We recently had bi-fold doors fitted by 1st Folding and were really pleased with the quality of the installation and the doors.
This is the second time we have used the company in the last 3 years and, again, we found them to be really professional and helpful throughout the entire process from quotation to installation. The admin and installation teams were outstanding.
The quality of the doors is really good and their pricing is also competitive.
We would definitely recommend the company!

29 April 2025
Unprompted review

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