1st Class Medical Reviews 171

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness, knowledge, and patience, making the selection process for medical equipment much easier. Many people appreciate the excellent customer service, noting that representatives are professional, understanding, and go above and beyond to ensure satisfaction. However, some customers also noted significant issues with product reliability and post-purchase support, with devices malfunctioning shortly after purchase and warranty claims being difficult. A few people were dissatisfied with billing discrepancies and the company's handling of product defects, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the knowledge of staff in helping... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise specific staff... See more

Service

Users describe ambiguous interactions with service. While some customers, like those assisted by staff... See more

Price

Clients share ambiguous opinions on price. Many reviewers express concerns about high costs, hidden charges,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, informative, friendly, speaks clear, polite, not pushy. That’s Lorenzo.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service!

Emily was great! I appreciate her honesty, patience, knowledge of the company’s products & services, and overall excellent customer care.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient transaction

Jake was very informative about the product and the warranty. He took the time to explain everything and had much patience when my HSA card wouldn’t work and waited until we were able to find a different payment option. He was knowledgeable and courteous. My husband and I are satisfied that we made the right choice calling your company.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Manuel.

Manual was thorough and answered all my questions professionally. Gave me advice on all deals with discounts that were available. He made sure I was happy and understood the product and everything that I would be receiving. Also my complete payment.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Josh worked with me over several days…

Josh worked with me over several days and did it with no pressure which I very much appreciated. When spending that much money he gave me the time to research the product along with others. It was a pleasure working with him, now I can breathe easier! Thank you Josh.
Lindsey Fish
Davis, CA

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Collin was great in asdisting us with…

Collin was great in asdisting us with getting a new ocygen machibe for my mom he even took the previous machine she brought thru them and bought it back a good experience si far however machine was not delivered over night like they promised

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Sold in my best interests, more like a friend than a salesperson

Anthony was kind and compassionate to my personal needs. He answered all of my questions without hesitation. He showed curiosity and explained everything to me. I’m Thankful for his professionalism and a good salesman, although he spoke with me as a friend . He assisted me with the purchase of a portable oxygen concentrator that works in MY best interests. There was NO high pressure salesman at all and it’s high pressure salespeople that ruins a lot of sales in this day and time. Thank You, Tony for your genuine concern for me.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Jake is an excellent representative

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered all of our questions. We were frustrated but he was very helpful and kind. Wonderful customer service 👏

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Chris was very polite and professional

Chris was very polite and professional, yet didn’t hesitate to make sure to answer any and every question I had and made sure I understood what I asked! I certainly appreciated his patience with me, which required a lot on his part!!! You need more people like him!!!!

29 January 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look