1stapostille Reviews 

111
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for providing exceptionally fast and efficient document legalisation, ensuring that everything is completed smoothly and with clear communication at every stage. Consumers note that the staff is remarkably helpful, deeply respectful, and incredibly prompt in answering all questions, making the entire procedure completely stress-free. Some reviewers were not happy with unexpected processing delays and verification issues that caused significant complications for their urgent travel or business plans. People also mentioned instances where applications were rejected because specific requirements were overlooked during the handling process.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the remarkably fast turnaround... See more

Staff

Users describe positive interactions with staff, highlighting their supportive, informative, and highly... See more

Response time

People report high satisfaction with the response time, praising the team for being very responsive and... See more

Delivery service

Consumers find delivery service to be efficient, highlighting rapid return times and helpful staff guidance.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used 1st Apostille.. for almost 6 documents.. most were processed.. due to error of sending a copy, they were quick enough to identify the error and offer services for a replacement. Elena an... See more

Rated 5 out of 5 stars

Well informed, very helpful people who did everything they could in the kindest way to facilitate the requests of clients who were completely out of their depth and worried. We are very grateful fo... See more

Rated 5 out of 5 stars

Where do I start? Speedy service: They got everything notarised and sent back to us within a couple of days! couldn't believe it! Customer service: Small spelling error was found (not their fa... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Kept us informed throughout, photo of receipt of docs, what the timescale would be and when docs had been issued. Would recommend 100%. Sent registered post on... See more

Company replied


Company details

  1. Legal Services
  2. Notary Public

Written by the company

At 1st Apostille, we’re more than just a document legalisation service – we’re your fast, reliable, no-stress partner for UK apostille services, embassy legalisation, and certified translations. We are proud to be recognised as one of the fastest and lowest-cost apostille providers in the UK, with an average call response time of under 10 seconds. Based in the UK and fully registered with the Foreign, Commonwealth & Development Office (FCDO), we process UK-issued documents for use worldwide – including both Hague Convention and non-Hague Convention countries. Whether you’re relocating abroad, studying overseas, getting married internationally, or expanding your business, we ensure your paperwork is authenticated quickly, securely, and affordably, in full compliance with UK and foreign legal requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(111)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service, kept you well informed and quick response to email. Would recommend

9 September 2025
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Reply from 1stapostille

Danielle, thank you for your feedback! We’re delighted to hear you’re happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful, efficient and delivery very quick.

2 September 2025
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Reply from 1stapostille

Thanks for your feedback! We’re really glad you’re happy with our service.

Rated 2 out of 5 stars

Not a great service

I sent two university documents to be apostilled by 1st Apostille. These were signed by a solicitor before sending.

A few days later I receive a rejection notice. My solicitor was not registered with the FCDO, so the application was rejected. *Nowhere* on 1st apostille’s website do they say that the solicitor must be FCDO registered. Beware if you are using your own solicitor!!! I then had to pay a resubmission fee of £40 x2, so all in all this has been an incredibly expensive process.

My solicitor did not date the documents upon signing, which is an oversight on their part. However you would expect that a third party service like this would at least check the documents, including the solicitor verification, was all in order before sending to the FCDO.

I was also told documents were dispatched on Friday. However they have still not been received by Royal Mail, today is saturday.

5 September 2025
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Reply from 1stapostille

Thank you for your feedback. I’m sorry to hear about your experience and appreciate the chance to clarify.
On our website (see: services/certification page) we explain that solicitors must be registered with the FCDO, as otherwise their signatures cannot be verified and the application will be rejected. Unfortunately, in your case the FCDO could not verify your solicitor’s signature and the documents were not dated, which led to the rejection.
It’s also important to note that the FCDO does not refund its legalisation fee in cases where documents are rejected, even if the issue is due to the solicitor (e.g. missing date or signature). This is their policy and is outside our control.
We do offer a free signature verification service with the FCDO, which can usually be completed within 24 hours if requested before submission. Since this was not requested in advance, we had to follow the standard procedure and the FCDO’s decision was final.
Regarding document checks: we do review all submissions, but the FCDO’s signature verification and requirements ultimately lie with the solicitor or with the client when using their own. To help prevent this happening again, we’ve now made this information even clearer on our service pages.
We truly regret the inconvenience and additional cost this caused you, and your feedback has helped us improve how we communicate these requirements more clearly to future customers.

Rated 5 out of 5 stars

Fast, cheap, good experience

Very cheap next day turnover, perfect service. Saved me in a pinch and would go with them again if I needed another document legalised.

Only criticism is they didn't tell me when they recieved my document, but that was probably because I got a family member to drop it into their office. But that wasn't a big problem, it was still ready for pickup the next day!

28 August 2025
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Reply from 1stapostille

Thanks for your feedback! We’re really glad you’re happy with our service.

Rated 5 out of 5 stars

Excellent service

Excellent service! Apostilled document returned within 48 hours.

27 August 2025
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Reply from 1stapostille

Thanks for your feedback! We’re really glad you’re happy with our service.

Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional apostille service. The process was smooth, communication was clear, and everything was handled promptly. Highly recommended!

13 August 2025
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Reply from 1stapostille

Thanks for your feedback! We’re really glad you’re happy with our service.

Show reviews in all languages. (111 reviews)

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