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1A Auto  Reviews 1,527

•
TrustScore 4 out of 5

3.9

Auto Parts Store
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the customer service, noting that representatives are proactive, patient, and provide clear communication, making potentially frustrating situations stress-free. People appreciate the quick and painless refund process, with some receiving approval in under 24 hours, even for parts that didn't fit or were faulty. Reviewers frequently praise the quality of the products and the convenience of fast shipping, often receiving direct links to the correct parts, which simplifies the purchasing process. However, some people were dissatisfied with receiving incorrect parts that did not fit their vehicles, despite checking compatibility on the website. There were also instances of faulty products, such as radiators with cracks or parts that failed shortly after installation, leading to concerns about product quality and durability. A few customers experienced issues with refunds, reporting partial refunds for returned items deemed 'used' or delays in receiving their money back.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many expressing satisfaction with the parts... See more

Customer service

Consumers find customer service to be outstanding, with many describing it as fantastic, professional, and... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers expressing satisfaction... See more

Quality

Customers had ambiguous experiences with product quality, with some reviewers praising the reliable quality... See more

Refund

Reviewers mention ambiguous feedback about refund experiences, with some customers reporting quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the fact that parts are very affordable. I dislike the fact that you guys depend on a delivery service without having them actually ring the doorbell. long story short i didn't get my item. I l... See more

Rated 5 out of 5 stars

I had to contact 1A Auto regarding an issue with CV Axles I received, and their customer service was excellent from start to finish. They responded quickly, were professional, and made the return proc... See more

Rated 5 out of 5 stars

Best fast professional customer service. I enjoy 1A Auto on their return policy of credit given without having to spend extra shipping returns costs and timing. This is #1!!! Thank you

Rated 5 out of 5 stars

I have ordered various parts from them and each time I get the same FAST delivery and reliable Quality for prices that are great savings even in DIY-land. I am very thankful for the recent 2 hub orde... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Let 1A Auto empower you to fix your car & save hundreds. More than quality auto parts! Auto Repair Video library. USA customer support. Fast & Free shipping.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great online ordering experience!

It was easy to find the part I needed on the 1A Auto website. Each 1AA representative I contacted before and after my purchase was professional and knowledgeable. I will definitely use 1A Auto in the future.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely must state that this…

I absolutely must state that this organization has the best customer service dept compared to all other’s in any industry. They are so customer centric in all their dealings. Ariel is/was just simply the best.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Very inconsistent They send u an…

Very inconsistent They send u an email for a refund of certain amt then when u call them because they have not sent the return label they have another price refund which is lower and they said their computer has a gliche then u call again and the refund is much lower what is that all about Very frustrating to deal with them not consistent

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Even bad experiences are good with 1A Auto

Even though the parts that were shipped to me were damaged in transit 1A Auto stepped up to the plate and made it right.

I have had numerous good dealings with 1AAuto, and on the one bad experience they made it right.

I’ll continue to do business with 1A Auto and am pleased with them!

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Helpful

The customer service agent was extremely helpful and patient, waiting for me get the information for the exact part I needed to order.

15 October 2024
Unprompted review

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