1-800-GOT-JUNK? Reviews 

3,211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally polite, professional, and extremely efficient when handling and clearing heavy items from their properties. Consumers note that the overall scheduling and junk removal process is swift, smooth, and entirely stress-free from the initial estimate to completion. Some reviewers were not happy with the cost, mentioning that the requested services felt a bit too expensive or steep for the work completed. A few other people also felt that the initial pricing was quite excessive and frequently required direct discussion before reaching a more manageable rate.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting team members who are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, prompt, and efficient... See more

Price

Users describe ambiguous interactions with price, as some consumers found the cost very reasonable, fair, and... See more

User experience

Customers felt great satisfaction and appreciation regarding the user experience, describing it as the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bryce and his team were amazing! So polite, efficient and very careful while retrieving items throughout our house and property. I enjoyed watching how well they go along and worked together as a team... See more

Rated 5 out of 5 stars

Your team was great! They responded immediately, were professional, congenial, and quickly removed an old king mattress from our garage. Abe, Jon and Jonathan were exactly what we were looking for.... See more

Rated 5 out of 5 stars

The two man crew - Brandon and Iovan - who showed up at our house were delightful. They took away heavy items from our garage with ease and showed a huge amount of respect to us and our property. Best... See more

Rated 5 out of 5 stars

Not the first time I've used this service, but years later I encountered an employee who'd worked for me before. This speaks well for the company: good help is hard to find and keep. The team who arr... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

1-800-GOT-JUNK? is a full-service junk removal company that helps homeowners, businesses, property managers, contractors, and real estate professionals make space by removing unwanted items quickly, safely, and professionally. Founded in 1989 by Brian Scudamore with one truck and a simple vision — to take the ordinary business of junk removal and make it exceptional — 1-800-GOT-JUNK? has grown into one of the most recognized names in junk removal. Our friendly, uniformed truck team members make the process easy from start to finish. Customers simply point to what they want removed, and our team does all the lifting, loading, hauling, and cleanup. We remove almost anything non-hazardous, including old furniture, mattresses, appliances, electronics, renovation debris, yard waste, office junk, retail fixtures, construction debris, and general clutter. Whether you are decluttering your home, preparing for a move, clearing out a garage, renovating, managing a rental property, cleaning up after tenants, or handling a commercial cleanout, 1-800-GOT-JUNK? is designed to make junk disappear with less stress and more care. We provide upfront onsite estimates, convenient booking, professional service, and responsible disposal whenever possible through recycling, donation, and repurposing. Since day one, the company has been built around people — our customers, our franchise partners, and our truck team members — with a commitment to friendliness, professionalism, and leaving every space better than we found it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,211)

2,749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emmanuel and Angel are a Grest tesm

Emmanuel was great at our visit. He was prompt courteous and fast! Respectful of the house and moving items quick and easy.
A pleasure to work with him.
Angel was also great. They work together really well. Fadt courteous and pleasant duri g the visit.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Polite, professional with clear communication throughout. Services provided quickly and efficiently. Staff were helpful and sensitive to the situation. Thank you!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

Marlon and Nick were exemplary! Polite, respectful on the phone and in person, quick, and efficient, they looked smart in their uniforms, and knew exactly what they were doing. Great service at a great price, highly recommended!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional, careful, friendly

Ed and David were professional, courteous, careful and efficient from start to finish. They let us know when they were on their way and couldn't have been more easy to work with. Thank you!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick service!!

I needed last minute help with some furniture I no longer want, I was able to get a same day appointment. Khalil and Daniel were extremely helpful got the job done in 30-40 minutes!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Matt and Torey were Wonderful!

Matt and Torey were wonderful. Very professional, answered my questions patiently, they know their job! They were careful with the large pieces that had to go. And fast! What would have taken me a week they had done in 35 minutes.
Thank you Matt and Torey it was a pleasure meeting you!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Rick and Delano were patient and…

Rick and Delano were patient and knowledgeable. I had never used a junk removal company and was a bit nervous. They listened and were careful to remove exactly what I needed with care. Because I’d then I’m looking for my next removal.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure

It was a pleasure working with Chris and Patrick. They worked diligently with no complaints. I found a skeleton of an animal and didn’t know what it was, and Patrick looked it up on his phone and I discovered it was a fox. I thought that was thoughtful of him. They both worked hard until everything was gone. I certainly would have them again!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

S & C did a great job!

S & C did a great job clearing out all of my unwanted household items. They were prompt, very polite and professional. This company was very affordable and I will by referring my friends / family and will definitely use them again in the future.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using…

This was my first time using 1-800-GOT-JUNK. It will not be my last. Mark M & Miguel O, were extremely helpful and professional. They worked well together removing heavy items from our home quickly. Mark & Miguel were cautious not to damage anything while moving several items. The price was very reasonable. Thank you Mark & Miguel & 1-800-GOT-JUNK!!

3 September 2026
Unprompted review

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