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Rated 1 out of 5 stars

Stay away if you can because there are so many bugs in the forms. The forms theoretically have a lot of nice features (payments, uploads, etc.), but the functionality is limited and the entire for... See more

Rated 1 out of 5 stars

If you rely on responses from your web site, don't use these people! After I presumed iit was working fine, I found by checking that my response123 form was not showing on my contact page, told the... See more

Company replied

Rated 1 out of 5 stars

123FormsBuilder is the worst app on the planet. I have been trying to disable my account and stop the subscription for the past year but they continue to charge me despite telling me they will sto... See more

Company replied

Rated 1 out of 5 stars

When you contact support for help, they refused to answer the simple questions and decided to turn the CHAT feature off so you won't talk to them. So instead, you will be forced to use email, and it w... See more

Company replied

Company details

  1. Web Collaboration Platform
  2. Software Company

Written by the company

123FormBuilder, a Kiteworks company, delivers a comprehensive web-based platform for creating secure digital forms without coding expertise. Founded in 2008 in Timisoara, Romania, the company has established itself as a trusted solution for over 35,000 global customers. The platform enables organizations to efficiently design, deploy, and manage forms, surveys, and questionnaires while maintaining rigorous security standards. Processing millions of submissions monthly, 123FormBuilder excels in regulated industries, including healthcare, government, and financial services.


Contact info

1.2

Bad

TrustScore 1 out of 5

325 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always great support

Always great support!

To be honest we have come across a couple of issues when building forms. However, their customer service is great and is always happy to help and are very quick to solve issues! Highly recommended

20 January 2020
Unprompted review
Rated 5 out of 5 stars

I think the customer service you…

I think the customer service you provide is the best I have ever experienced. I would recommend that people use 123 Form Builder even if you don't need forms, just for the amazing customer service!

15 January 2020
Unprompted review
Rated 5 out of 5 stars

123FormBuilder is the best choice for…

123FormBuilder is the best choice for everyone everywhere, individual to large company. The support network and professional techs are topnotch with skills and expertise to help you get it done, the way you need it.

Special Thanks to Bogdan for his superior assistance in helping me. He took more than an hour of his time with detailed instructions to help me with my forms.

Thank you guys, your the best!

4 January 2020
Unprompted review
Rated 5 out of 5 stars

Very good support!

So far, the Chat Help was excellent. I am very satisfied.

I am hoping for further developement of the functions.

3 December 2019
Unprompted review
Rated 5 out of 5 stars

Just got off chat with Alexandra

Just got off chat with Alexandra -- i can say that she was the most patient and well informed chat person I have ever dealt with. Most chats end with frustration for me but she got me through a very tricky issue. Great job!

4 November 2019
Unprompted review
Rated 5 out of 5 stars

This web form software is awesome

This web form software is awesome. Easy and powerful. Every time I wonder if a feature is available, it is. The customer service is awesome too. Take it from me, this is the right solution for all your web form needs. The Smart Sheet integration is also very cool

1 November 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Have been their client since 2016, and their customer service has always been fantastic! Today, with Bogdan, was no different. Patient, kind, professional. Highly recommended platform.

24 October 2019
Unprompted review
Rated 5 out of 5 stars

True Customer Service still exists!!

My experience with Georgiana with 123formbuilders was wonderful. She was very thorough in taking her time to answer all of my many questions as well as share with me links to guide me through my inquiries step by step. When I say the process was so helpful and pleasant, this may sound corny but I don’t think Ive ever been more excited to create a form for my business. They have packages that can be tailored to your business needs at any level and type. I will definitely be using 123formbuilder. Thank you again for exceptional service!

24 October 2019
Unprompted review
Rated 5 out of 5 stars

Karla 123FormBuilder Rep

Karla, 123Formbuilder representative was extremely patient and very helpful while I was learning to navigate through their website. Moreover, she even caught something on our form that could have been a security snafu to say the least! Who would have thought forms could be so stressful? I have returned to a Zen state. My only critique/observation, in our world today being such that it is, perhaps all data (considered sensitive or not) should already be encrypted. But this is the way of new things before they become the norm (like seatbelts and airbags).

18 October 2019
Unprompted review
Rated 5 out of 5 stars

The tool takes some time to learn

The tool takes some time to learn, but it is good.

They now have an online support option that provides a live chat that is extremely helpful. Frankly, it is essential to have the help in learning the tool. Alexandra was super helpful. She worked with me for over an hour to make sure everything worked on two separate forms. She did a fantastic job!

4 October 2019
Unprompted review
Rated 5 out of 5 stars

Great support team!!

123 Form Builder's support team is great! I spoke with Alexandra regarding my problem, and she not only immediately understood what I was talking about, but took no time at all to come up with an easy to understand solution and a demo video that I could follow in my own time to achieve the results I was after. Thank you, Alexandra!

24 September 2019
Unprompted review
Rated 5 out of 5 stars

ProФФ-KZ AWARD

Awesome company. Very friendly consultants. The company takes care of its customer. I recommend everyone to conduct polls and polls for their business through these guys.

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Always there, always pacient and helpful, solving the problem if in any way possible :)

I was helped by Deian today and he did a fantastic job!!!!

5 September 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Experience!

I was helped by Georgiana, and was quickly helped with my problem. She was extremely patient and asked the right questions. It didn't take long at all to figure out what was going wrong on uploading documents to the form. I even had to take a phone call in the middle of the chat, and she stayed there to help.

3 September 2019
Unprompted review

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