123 Cleaners Reviews 14

Worst experience ever — from customer service to quality of service.

If you want to ruin your clothes or any beloved piece, this is the place to go. They will happily destroy the expensive things you’ve worked hard to buy for yourself, and the best part? They will not take responsibility, will not apologize, and will certainly not compensate you for the damage caused.

Truly the most unprofessional, careless, and dishonest company I have ever dealt with. The rating on Google anyway reflects that. Biggest mistake we made is opting for proximity rather than well rated professional places.

Terrible dry cleaners. AVOID. I gave them John Lewis tailor made curtains and they returned them shrunk (by 30cms) with stains. When I complained I was sent email after email setting out the disclaimer I had signed. DO NOT USE. They even had the audacity (when I asked for a refund and not damages for having to replace them) that I needed to remember the petrol that was used.

If you value a garment or curtains requiring dry cleaning DO NOT use 123 Cleaners. They returned all our curtains with huge stains across each set making them totally unusable. Despite over 4 years of correspondence and solicitors they refused to accept responsibility. It has cost us £5K to replace the curtains. You have been warned.

A whole set of bed linen went missing I complained time and time again. I left messages for the management in-store. I left a letter too. Finally, after so much pushing I got a call from management. He promised to call again (over a month ago). I haven't heard a thing.

Highly professionals, very easy to communicate with, lovely staff, perfect result! A big thank you to Nantia, Anastasios and their amazing team!

Great services, our towels always come back very clean and soft. Robbie, our driver, is fantastic. Prompt and professional.

Amazing, dry cleaners we have been using them for years.
Robbie is always friendly and on time with our Laundry!

Avoid this place! They lost my duvet cover and a single pillow case. I only have two sets of bedsheets which I rotate on a weekly basis. I dropped off a bed set from the White company consisting of 2x pillow cases, an under sheet and a duvet cover. When I dropped off my second set I collected this set only to discover the duvet cover was missing. I returned to drop off some things and when I mentioned it the lady in reception took no accountability and said “we never put things in different bags”, she didn’t even bother looking to see if it had been misplaced. The same happened again, with the pillow case. When I rang to address these missing items she blamed me and then said they have CCTV to prove I only left what they returned me. This added insult to injury. To make matters worse, they ruined my Club Monaco cashmere jumper. It came back with bobbling and the texture was weird. The items I opened smelled off and it didn’t look like a professional job. Finding several strands of hair in your sheets that was left for service is disconcerting. I have used many dry cleaners but non of them have lost my belongings then tried to gaslight their mistake. Unprofessional and totally dishonest.

Took my coat to this dry cleaner never used before. My jacket is ruined somehow it has shrunk and the thread came out of my fur collar and buttons and loop were missing. I didn’t check my jacket before I left the shop as I was not expecting my jacket to be damaged. I took the jacket back the next day and the assistant took my details and said she would get the manager to call me the next day. I did not receive a call so I called later that evening. I spoke to someone who said he was the manager very rude ignorant person. Explained that my jacket had shrunk and the stitching on my fur collar had come apart. He said there is a process you have to go through and he would call me back. It was now over a week and he did not call me back. I called the shop on Thursday 27 January and again was told he would call me tomorrow. I waited until Friday 28 January and went to the shop. I asked the assistant if I could speak to the manager and she went to get him. He came out with my jacket and put it on the counter and said I thought you would have come in by now. I said I’ve been waiting for you to call me and I have called twice to speak to you but had no response. He proceeded to say that he had called me twice which was not true he is an absolute liar. I was very irate by this time as he had the audacity to call me a liar. I told him about himself because I don’t tolerate dishonest people and there were other customers in the shop when he was calling me a liar. Totally unprofessional. He obviously treats women like this I guess because of where he originates from. This person I won’t call him a man had no customer service skills is rude abusive and an absolute liar. My fur collar has two buttons missing a broken loop so cannot attach to my jacket and I have to now pay for this to be fixed. Absolutely disgusting man he should not work with the public has no morals or respect whatsoever. Would never set foot in that place again. I wonder how many other people have had a bad experience with this shop. Total disaster and I will be out of pocket. Terrible person who needs customer service training. I have never been treated like this ever and hence the reason I am writing this review. Unfortunately you are not able to leave no star and I gave one because it doesn’t allow you too. Should be zero.

Absolute rubbish. The customer service here is appalling. The manager has a terrible attitude problem and is definitely not trained or qualified to manage anything. Over priced for very poor or basic service. Your clothes will not come black clean, they may also be returned damaged and don’t expect the ‘manager’ to do anything about it as he is way too dense and lacks basic communication skills - avoid, avoid, avoid

I visited the West London franchise (123 Shirland Road - W9 2EW) for tailoring. Not great at all. Plenty of other options in this part of London with better service and pricing. The fitting wasn't to standard and not surprisingly, a number of items didn't fit when I collected them. I then came in to have them corrected and found myself on the receiving end of additive charging (on top of £160 I had already paid upfront)! I spotted the charges later that day and phoned to query (twice) - no reply. Came to pick up my goods and after not returning my calls, the tailor walks in and unleashes the most appalling behaviour. When I contacted management, the response: … Sorry you felt that way…Putting emotions aside….This seems to be a misunderstanding… Here’s how our pricing works.

I chose this cleaner based on the detail on their website which stated that they had experience in laundering wool-filled duvets. But they have ruined my king sized Devon Duvet. And they’re trying to weasel out of replacing it by quoting me the price of a new replacement (like I won’t check myself!) and saying it “depreciates like a car”. Don’t use unless you’re prepared to play Russian roulette with your possessions.

Great Service, great prices. Would definitely recommend them :)