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118 118 MONEY Reviews 

61,690
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 8,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and straightforward application process for loans and credit cards, noting how quickly funds or approval decisions are provided without complications. People also find the mobile app simple and intuitive to use, offering convenient account access, instant digital wallet integration, and very helpful features. However, some people mentioned experiencing unexpected difficulties when trying to get blocked cards sorted out, or dealing with persistent mobile application errors and system glitches. Other consumers encountered frustrating issues with customer service representatives, noting unhelpful support, communication barriers, and unresolved problems during phone calls.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting that the application process is quick,... See more

Service

Reviewers mention positive feedback about service, highlighting quick responses, efficient loan approvals,... See more

Application

Users describe positive interactions with app, highlighting that the application process is quick, simple,... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, professional, and helpful interactions.... See more

Payment

Customers had positive experiences with payment, highlighting that the application process is quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't usually have positive feedback for banks and credit cards bit on this occasion I must confess that I'm extremely happy!!! Great customer service, support in all areas and very good advice how... See more

Rated 5 out of 5 stars

The instant response and acceptance of the loan approval, it made me feel so good. It felt so easy and hustle free and that is a good thing to write home about. I will hundred times again and again... See more

Rated 5 out of 5 stars

A great cedit card company which values your business and rewards you with credit limit increase once you keep your account in good standing. I am having a good time with them.

Rated 5 out of 5 stars

I'm off work due to a Heart Bypass surgery and finances are tight. So to keep me afloat went to 118 loans. Pretty easy application form and after a few checks was granted the loan. Pretty decent APR a... See more

Company details

  1. Non-Bank Financial Service

Written by the company

From Loans to Credit Cards, We’ve Got Your Money! Life is sometimes messy, unpredictable and surprising — that’s where we come in. We provide personalised financial solutions so that you can handle whatever lands in your path, to get back out there and get on.

Contact info

4.8

Excellent

TrustScore 5 out of 5

62K reviews

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4.8

All reviews

(61,690)

8,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy Process

what a quick application process. It was straight forward and decision in under 10 mins. Approved just like that, I will surely recommend the credit card to my family and friends.

24 August 2026
Rated 5 out of 5 stars

The instant response and acceptance of…

The instant response and acceptance of the loan approval, it made me feel so good.
It felt so easy and hustle free and that is a good thing to write home about.
I will hundred times again and again recommend 118 118 Money to everyone any time any day. I really appreciate making loan acquisition very effortless.

17 August 2026

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