I don't usually have positive feedback for banks and credit cards bit on this occasion I must confess that I'm extremely happy!!! Great customer service, support in all areas and very good advice how... See more
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The instant response and acceptance of the loan approval, it made me feel so good. It felt so easy and hustle free and that is a good thing to write home about. I will hundred times again and again... See more
A great cedit card company which values your business and rewards you with credit limit increase once you keep your account in good standing. I am having a good time with them.
I'm off work due to a Heart Bypass surgery and finances are tight. So to keep me afloat went to 118 loans. Pretty easy application form and after a few checks was granted the loan. Pretty decent APR a... See more
Company details
Written by the company
From Loans to Credit Cards, We’ve Got Your Money! Life is sometimes messy, unpredictable and surprising — that’s where we come in. We provide personalised financial solutions so that you can handle whatever lands in your path, to get back out there and get on.
Contact info
4.8
Excellent
62K reviews
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Great service easy application process…
Great service easy application process prompt response thank you.
31 August 2026
Application
31 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst of my credit cards
Worst of my credit cards. Highest APR, worst app with limited services, useless chatbot and customer service too. Have to explain everything over and over, multiple times, multiple emails sent, and at the end just got a generic rejection answer without even considering the details I've been talking about. Waste of time. I feel like things would be much different if I used any other credit card for the purchase I've had the issue with.
And I nearly forgot the time when my direct debit (set up to minimum payment) charged me to take the full balance for some reason 🫠
I'll not use this card again. Curse the day I put my hands on it. I've had this card only for emergencies due to the sky high interest rates. And life being life, unfortunately I had to use it to cover some extra expenses.
31 August 2026
Unprompted review
Reply from 118 118 MONEY
Hi,
We're sorry to hear about your experience and that we've left you feeling disappointed.
We take all customer feedback seriously and would like the opportunity to review the concerns you've raised, including your experience with our customer service, the handling of your query, and the Direct Debit issue you mentioned.
We've requested some additional information from you so that we can locate your account and investigate this further. Once we receive your response, we'll carry out a full review and look into the matters you've highlighted.
Kind regards, RE.
Easy to deal with and great rates
31 August 2026
You see ive got your credit card to…
You see ive got your credit card to help but you charge me 5 pound a month so I'm canceling it
23 August 2026
Reply from 118 118 MONEY
Hi Mark,
We're sorry to hear that you're unhappy with your card and have decided to close your account.
We'd like the opportunity to better understand your concerns and review the charges you've referred to. We have reached out to you so we can look into this further.
Kind regards, RE.
If you need a credit card or want to…
If you need a credit card or want to repair your credit card 118 118 is the place to be.
23 August 2026
Great experience without any hassle
30 August 2026
Easy and quick to use
30 August 2026
Very fast progress easy to apply and…
Very fast progress easy to apply and Helpfull along the way to process.
23 August 2026
The application was quick and easy and…
The application was quick and easy and very low repayment over 12 months will use again in the future
Thank you
30 August 2026
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