Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
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Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
Company replied
Company details
- Toy Store
- also in
- Children's Store
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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fantastic service
fantastic range of kits that are not readily available.
very good communication and overall great service
13 March 2021
Reply from 1001 Modelkits
Dear Molson,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Refused to cancel
Ordered an item, then realised it was the wrong one. Emailed to cancel (they hadn't sent it). At first they asked me if I wanted a refund or voucher. When I said refund, they said they wouldn't cancel my order despite admitting that they hadn't yet sent it.
10 March 2021
Unprompted review
Reply from 1001 Modelkits
Hello Tracey,
Thank you for your feedback. We sincerely apologize.
Our customer service department will contact you to rectify this error.
Thank you for your patience.
Yours sincerely,
Customer service 1001 hobbies.
I reviewed your advertisement for the…
I reviewed your advertisement for the Fiesler Storch TAM 12620. Type of product: Airplane Model Kit This is misleading if in fact it is not an Airplane. Is it a separate stand? Very misleading. How can I get a refund?
10 March 2021
Reply from 1001 Modelkits
Dear Robert,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear Karl,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Very good price
I recently purchased a MG Gundam F91 2.0. The price was excellent, far cheaper than I could find it anywhere in the UK.
My only gripe, is that it took 3 weeks to process the order before shipping it. I've had orders from Japan that have processed and shipped quicker.
I will still consider this site for future purchases though and would recommend them, if you are not in a hurry to get your items.
10 March 2021
Reply from 1001 Modelkits
Dear Michael,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
1001 Model Kits
When they have what you want, they ship it quickly, and fair prices, and you have 1001 Model Kits.
10 March 2021
Reply from 1001 Modelkits
Dear William,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Having purchased several items from…
Having purchased several items from 1001 I must admit that the service leaves little to be desired! It is direct throughout with constant updates of any problems that may arise! They also reply to your queries promptly and professionally.
I would recommend this company to anyone interested in this type of craft!
10 March 2021
Reply from 1001 Modelkits
Dear Linda,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent service.
Excellent service. The items I ordered were sold, including delivery, cheaper that anywhere else I could find. Very good communications from 1001 about the progress of my order and it was trackable. Quick delivery as well despite the current postal and virus situation. Highly recommended.
10 March 2021
Reply from 1001 Modelkits
Dear Ryan,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Exacrly what is says on the box
Exactly what is says on the box. Constant update where the parcel is and arrived in time.
10 March 2021
Reply from 1001 Modelkits
Dear Seres,
Thank you for your order and your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Great people to work with
Great website to navigate and all items I've ordered have arrived within a few days and have always been in great condition. Will use them again and recommend to others.
9 March 2021
Reply from 1001 Modelkits
Dear Elrik,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear Michael,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
We will do our best to make your next experience a wonderful one.
See you on our website
1001 hobbies
fast and reliable
8 March 2021
Reply from 1001 Modelkits
Dear Shadow,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Great fast delivery will use again
8 March 2021
Reply from 1001 Modelkits
Dear Gerald,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
I have not received the goods as yet
7 March 2021
Reply from 1001 Modelkits
Hello John,
Thank you for your feedback. We sincerely apologize.
Our customer service department will contact you to rectify this error.
Thank you for your patience.
Yours sincerely,
Customer service 1001 hobbies.
VERY POOR QUALITY POSTAGE ITEM WAS SENT…
VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN
7 March 2021
Reply from 1001 Modelkits
Hello Kenneth,
Thank you for your feedback. We sincerely apologize.
We will do our best for your next experience to go smoothly.
Thank you for your patience.
Yours sincerely,
Customer service 1001 hobbies.
Great Store for Models
Great selection and very good prices. Just as a note, the company is based in France which wasn’t originally clear as the website used .co.uk, but this didn’t matter for me as the shipping was still very quick. I’d recommend this company, a good experience overall.
7 March 2021
Reply from 1001 Modelkits
Dear HT,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
I paid $45 for express 2-3 days…
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
6 March 2021
Reply from 1001 Modelkits
Hello,
Thank you for your feedback. We sincerely apologize.
Our customer service department will contact you to rectify our error.
Thank you for your patience.
Yours sincerely,
Customer service 1001 hobbies.
The products are great
The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
6 March 2021
Reply from 1001 Modelkits
Dear Walter,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Everthing's fine
6 March 2021
Reply from 1001 Modelkits
Dear Tomasz,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
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