1000Bulbs.com Reviews 

76,664
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Our under the counter cabinet lighting contained a florescent white blue color. It made everything look cold especially with stainless steel appliance & cabinet hardware accessories. After 12 years... See more

Rated 1 out of 5 stars

I have been long term customer with somewhat infrequent purchases though. I ordered specialty lights for building signage. It took couple days to ship when placed early enough to go out next day. They... See more

Company replied

Rated 5 out of 5 stars

1000 Bulbs had the LED recessed lighting conversion fixtures for our existing fixtures, so we could update our lighting from the 1990's. The conversion fixtures fit perfectly. They also have the stage... See more

Rated 5 out of 5 stars

Customer service (phone) was so helpful. Not long wait times. The agent was knowledgeable about their products. Was not pushy/salesy. Product delivery was fast. Product quality was excellent. We over... See more

Company details

  1. Lighting Store
  2. Furniture Store

Information provided by various external sources

1000Bulbs.com is the web's largest lighting retailer, with every light bulb, ballast, hydroponic supplies or fixture you need, all at competitive prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

77K reviews

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No recent history of asking for reviews

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4.5

All reviews

(76,664)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Have to pay return shipping :(

Have to pay return shipping :( Which isn't the best knowing that they claim to be the "BIGGEST" light bulb sellers online! Well, I actually E-mailed them prior to my purchase because I wanted the SIZE and LOOK of the bulb to be just right. Got no email response so I called and spoke to Miss H over the phone who saw my photo and recommended a certain bulb, so I ordered them. Long story short the bulbs arrived. Not only are they quite a bit larger than the previous bulbs I wanted to replicate, they also shone much dimmer, not pretty at all. They approved my RMA return but NO shipping! So I lose twice. I see WHY the bigger stores get all the business. Return shipping should be included in their bottom line!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Customer service (phone) was so helpful. Not long wait times. The agent was knowledgeable about their products. Was not pushy/salesy. Product delivery was fast. Product quality was excellent. We over ordered light bulbs because we weren't sure which ones would work for our situation. Return Authorization was done over the phone (recommended) and again the customer service agent was the best. Friendly and helpful!

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Send me the wrong parts

Send me the wrong parts, people in there don't care about the problem. They always looking to get your money.
Talked with a supervisor Hunter, he doesn't care, only make a slip to return the wrong parts. They don't care about your time or the job you are doing.
I am a professional Electrician with license in the state of Massachusetts. I Never will buy from 1000 bulbs again.
Be aware.

22 February 2025
Unprompted review
1000Bulbs.com logo

Reply from 1000Bulbs.com

Hi Berry, thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?

3/3/25: We apologize you received an incorrect item. Our policy is to provide you with a shipping label to send those back to us. Unfortunately, our policies do not include covering for labor or equipment costs. If you have any questions, please contact us at 1-800-624-4488.

Rated 5 out of 5 stars

Good customer service

I was having issues with my address not being entered correctly. I started chatting with the AI, and then a real life person reached out and helped me with my order, sent me quote to my email. It was great! The bulbs came way faster then the ETA given by the site!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Allison Alfinito

Your salesperson, Allison Alfinito, was friendly, knowledgeable, and extremely helpful in identifying my bulb need and helping me get it ordered. You guys are lucky to have such a professional employee. Go pat her on the back and thank her for her hard work.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 10 light bulbs and got 9. Immediate resolution.

I ordered 10 light bulbs and got 9. Customer Service, Dana, called and lickity-split handled the missed item.

2 February 2025
Unprompted review
1000Bulbs.com logo

Reply from 1000Bulbs.com

Thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?

2/17/25 - Please call customer service at 1-800-624-4488 to file a claim.

Rated 1 out of 5 stars

They sell defective products and will…

They sell defective products and will not accept a return on them if the box has been opened and attempted installation tried. Their customer service after sale is rude, arrogant and just awful. Do not ever buy anything from this thieving company. They stole $200 from me by selling a defective product to me. (The response from 1000bulbs is a lie. They require "like new" condition on all their returns, so the reality is IF one screw used to mount the tin foil like mounting bracket is missing or not in new condition you cannot return the product. The product is used because installation was attempted and could not be done. There are plenty of other similar complaints about the installation of this light too)

29 December 2024
Unprompted review
1000Bulbs.com logo

Reply from 1000Bulbs.com

Thank you for your review. At this time, we have researched your contact prior to the order being placed as well as after you received your order. In your initial contact, you inquired about the mounting of this fixture as well as our return policy. After the order was received, we had additional communication with you regarding the installation issues that you were experiencing. Unfortunately, it was an unsuccessful outcome, and you were not able to complete the installation. At that time, we did offer and provide a Return Merchandise Authorization to ship the item back to us at your cost of the return shipping. Once that information was initiated and sent to you via email, you advised our agent that you were unhappy with that resolution and had already destroyed the product by cutting it into pieces. Without receiving the product back in “as new" condition, we are unable to issue any type of refund for this order.

Rated 5 out of 5 stars

Exactly as described

Everything was exactly as described and looks great in a variety of lamp types. I enjoy that my lighting across rooms matches color temperature now.

10 January 2025
Unprompted review

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