WVA Whisky Auctions Reviews 

696
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the staff are exceptionally friendly, welcoming, and knowledgeable throughout every stage of the process. People deeply appreciate the smooth communication and the continuous support provided from the initial arrangement to the final completion of their transactions. Consumers also praise the wide selection of items available at fair, competitive prices. Buyers and sellers consistently note that deliveries and shipping are processed very quickly with extremely secure packaging. Reviewers express high levels of satisfaction, emphasizing that the entire process runs without hassle and delivers reliable results every single time.

What people talk about most

Service

Users describe positive interactions with service, highlighting a friendly, helpful, and professional team... See more

Staff

Reviewers mention positive feedback about staff, describing them as welcoming, helpful, and very... See more

Product

Customers express great satisfaction with the product range and quality. Reviewers consistently highlight the... See more

Price

Customers consistently note positive experiences with price, highlighting a wide range of bottles available... See more

Delivery service

Clients share positive opinions on delivery service, highlighting quick turnaround times, fast shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WVA is a great company with fantastic staff. I was lucky enough to meet the whole team when collecting my items the packaging staff, the Photography staff, the tech staff and the boss George. They are... See more

Company replied

Rated 5 out of 5 stars

I used WVA as I could deliver my Whisky for sale and save on courier costs. Really friendly knowlegable team explained the process and gave accurate estimate. Website and emails kept me informed all t... See more

Company replied

Rated 5 out of 5 stars

George and the Team at WVA were incredibly friendly and helpful when we auctioned our miniatures collection. The work that they put in to selectively lotting and photographing the collection paid o... See more

Company replied

Rated 5 out of 5 stars

I came across Wva whilst looking at selling my dad’s miniature collection. George was so helpful from the start of the process to the end. He collected all of the bottles personally and kept me upd... See more

Company replied


Company details

  1. Online Auction Service
  2. Alcohol Store
  3. Auction House
  4. Gift Shop
  5. Liquor Store
  6. Liquor Wholesaler

Written by the company

WVA is an Independent Whisky Auction Website which has been running for the past 10 years. We offer a global online platform for the buying and selling of Old, New, Rare and Exclusive Whiskies and Spirits to thousands of registered bidders. WVA offers 0% sellers commission, Free Valuations, Free DHL Collections across the UK, Extremely competitive buyers commission and registration fees. Super fast shipping and all pay-outs to our clients are concluded 5-7 days after auction end. If you have items to sell please get in contact today. We look forward to hearing from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

696 reviews

5-star
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1-star

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4.9

All reviews

(696)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb and efficient customer service

Superb and efficient customer service. Super quick deliveries and very easy to use website.
Purchased many bottles from here.

15 June 2024
Unprompted review
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feedback Neil. This is brilliant to hear and thanks again for choosing WVA.

Rated 5 out of 5 stars

Brilliant service

George, Becca and Fred are a great team at WVA. Nothing is ever a problem for them. It is really helpful having the cut off date so close to auction start unlike many other auctions. Payments too are made very quickly giving the best opportunity to turn your money and sellers fees are really low. For buyers delivery is really quick and fees are also low.

13 June 2024
Unprompted review
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feedback Matt its much appreciated. This is brilliant to hear we pride ourselves on the service we provide. Thank you for choosing WVA.

Rated 5 out of 5 stars

Great experience

Collected my bottles, listed them and sold them, such an easy transaction and very happy with the prices. The thing that stands out the most is i got paid 4 days after auction. No messing around holding payments like other larger auction houses do.

5 June 2024
Unprompted review
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feedback Crayton its much appreciated. This is brilliant to hear we pride ourselves on the service we provide. Thank you for choosing WVA.

Rated 5 out of 5 stars

Great Service

Great, convenient service to use.
Fast payment and great communication. Always happy to help and accommodate customers.

13 June 2024
Unprompted review
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Chris. This is great to hear and thanks again for choosing WVA.

Rated 5 out of 5 stars

My No1 choice of Whisky Auction House

WVA have been nothing but excellent in the Auction process, communication, quality of photography and the ease of using the Website. Payment is always recieved on time.WVA is my No1 Whisky auction site that I use.
WVA are based on the South coast within easy reach of my location, this gives me the confidence as I can deal Face to Face and this provides a very personal approach

3 June 2024
Unprompted review
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Mr Tregear. This is brilliant to hear and thanks again for always choosing WVA. We look forward to dealing with you again in the future.

Rated 5 out of 5 stars

Transparency and efficiency at their best

(Buyer experience). Accurate bottle descriptions. A convenient feature when you bid: it displays the actual final price (bid + fees + VAT), so no nasty surprises at checkout. Cherry on the cake: Bottles delivered the following day.

29 May 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Vincent. This is brilliant to hear and thanks again for your custom.

Rated 1 out of 5 stars

Review …

I won a lot in April and I got taken to hospital as I was ill and had to stay in for a few weeks and when I came out paid for my item plus I emailed them to say I was in hospital they have emailed me to say they are refunding me my money as my item got put back in the Auction that is on now.

24 March 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Hello Novella,

Thank you for this review. We have looked into this for you further and this bottle was won in our March Auction. The bottle was relisted and sold due to non payment and non contact from you in our April Auction.
You then made contact to say you’ve been in hospital (which we hope you are now well and fully recovered). You then made payment after another 3 weeks.
Making the total time for payment 8.5 weeks.
We explained that the bottle was relisted and sold at our clients request and that you will be fully refunded.
We feel your your 1 star review doesn’t seem to reflect on our customer service , as a company we did all we could to contact and resolve the matter, as you can understand we followed our clients instructions due to no contact.

Rated 1 out of 5 stars

Prices are same as retail

Prices are same as retail, not sure what is the point of auction here!

28 April 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Hello Arsalan,

Thank you for your review. The purpose of an auction is for people to place bids on what they are willing to pay for an item. We have no control over this and our clients are very happy with getting the best current auction price as I'm sure you would be as a seller.
We feel that your review does not reflect on the services WVA provides.



Rated 5 out of 5 stars

Excellent auctioneers

Excellent auctioneers. They looked after me from the outset and I look forward to selling and buying with them. Strongly recommended 👌

25 March 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back James. This is brilliant to hear and thanks again for choosing WVA.

Rated 5 out of 5 stars

It's a great auction website

It's a great auction website, I have only bought to date, so from a buyers view it's certainly been a safe and proficient experience so far, purchases can be insured for delivery for a relatively modest fee, although I must say that the packaging is so impressive that the bottles would have to be opened and turned upside down for anything untoward to happen to them.

5 March 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Jason its much appriciated. This is brilliant to hear we pride ourselves on the service we provide. Thank you for choosing WVA.

Rated 5 out of 5 stars

Review

Excellent and efficient service

28 February 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Jonathan. This is brilliant to hear and thanks again for your custom.

Rated 5 out of 5 stars

Excellent service

Seamless from bidding to delivery.

24 January 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Nick. This is brilliant to hear and thanks again for choosing WVA.

Rated 5 out of 5 stars

Great service

3 January 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Jeevan. This is brilliant to hear and thanks again for choosing WVA.

Rated 5 out of 5 stars

First time user of the site

First time user of the site. Easy to use. Easy to pay. Quick, well packed delievery. Would use again.

2 January 2024
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Mr.Gale. This is great to hear from a 1st time user of our site, we aim to make the whole process as easy as possible. Thank you for choosing WVA.

Rated 5 out of 5 stars

Fantastic experience with WVA

Fantastic experience with WVA for the following reasons: (1) excellent website (2) great selection of Ardbegs at competitive prices for what I view as really collectible bottles (3) the delivery was impeccable - fantastic packaging and timely delivery (4) the quality of the bottles received was spotless/mint. Will definitely be using WVA again to buy and sell.

29 December 2023
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Joel. This makes us very happy to hear and we look forward to packing future orders!

Rated 3 out of 5 stars

Bidding Rules

Put in a max bid but I was outbid an 1hr and 40 mins after the end of auction countdown had begun.
If it was a battle for the bottle I would understand to let the auction continue, but only one more bid was made after mine hours earlier.

Ok, so I have had a call from George to clarify the situation re auction end time, thank you.
However, for someone to bid very late, I still do not agree with.
Other sites, if there is no activity on a bottle for 10 mins, it closes and the bottle is yours, not 1hr 40mins.
George, don't worry, I'll be back again for your next auction.

3 January 2024
Unprompted review
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Gary. We appreciate you letting us know your thoughts and glad we could help clarify the situation. Look forward to your custom in the future.

Rated 5 out of 5 stars

Excellent

Easy website to use once signed up, very helpful staff answering questions quickly!
Thank you!

30 November 2023
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back John that's great!

Rated 5 out of 5 stars

Amazing service and advice given from…

Amazing service and advice given from the first phone call to the end . So friendly and helpful , made the sale very easy and pain free !! Thank you x

20 November 2023
WVA Whisky Auctions logo

Reply from WVA Whisky Auctions

Thank you very much for your feed back Rebecca. Really appreciated.

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