Wunderflats Reviews 5,535

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, noting their quick responses and supportive guidance throughout the process. Many people found the service excellent, highlighting the smooth booking process and the ease with which they secured their desired apartments. Consumers frequently mention the team's responsiveness and the clear communication provided. However, some customers were dissatisfied with the customer service, describing isolated incidents of rudeness and unhelpful agents. A few people also felt there was a lack of transparency in the booking process, particularly regarding the binding nature of a booking request before a contract is signed, and some reported issues with the company's support when problems arose with landlords.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, responsive, and... See more

Response time

Clients share positive opinions on response times, frequently highlighting the promptness and helpfulness of... See more

Booking process

People report positive experiences with the booking process. Many customers found the process smooth, easy,... See more

Based on these reviews

Rated 5 out of 5 stars

The explanations on the advertisements are clear and detailed. The website is very user-friendly. The process went very smoothly for me. Especially Steffen Wengert helped me a lot by answering all of... See more

Rated 5 out of 5 stars

I would like to sincerely thank Mr.Milan for being such an outstanding manager. He truly convinced me with his vision and professionalism. His guidance and support have helped me a lot. He is always... See more

Company replied

Rated 5 out of 5 stars

My experience with Wunderflats was realy positive. Stefan J. was helpful, patient and supportive during the entire booking process. He answered all my questions quickly and made the whole process muc... See more

Company replied

Rated 5 out of 5 stars

We've just had another wonderful experience! We've found our summer location in Berlin for the past few years through your site. And Jana L. helped make the administrative aspects of the process go a... See more


Company details

  1. Real Estate Rental Agency
  2. Short Term Apartment Rental Agency

Written by the company

With Wunderflats you choose your furnished apartment, say how many months you're staying and book it with the click of a button. This offers you the freedom to do an expat assignment, a freelance project or start a job in a new city.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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Replied to 82% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Works as expected.

Works as expected.
Found a flat, made a reservation, and I am soon going to move in. Many thanks to Steffen Wengert for his guidance in a negotiation with the flat owner.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

had a very smooth and positive experience with Wunderflats. The entire process of finding and securing an apartment was well-organized and efficient.

A special thanks to Jana Ladwig, who was extremely helpful, responsive, and supportive throughout the process. She made everything much easier and guided me at every step.

I truly appreciate the service and would highly recommend Wunderflats to anyone looking for accommodation.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great apartment, great service

Nourhene was so attentive and responsive. She made things easy to understand and kept things moving forward. The unit itself was exactly as advertised and hopefully checking out will be as seamless as getting into the apartment.

3 April 2026
Rated 5 out of 5 stars

very good service

I had a great experience booking my apartment through Wunderflats. Steffen Wengert was incredibly helpful, professional, and made the whole process smooth and easy. Highly recommend his service!

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Like maps, wish there was a verified only search

The listings on the map setting are useful for people working in a specific location. An idea for a useful feature would be the ability to restrict searches to verified listings only, or listings where Wunderflats is handling the first month payments.

2 April 2026
Rated 5 out of 5 stars

Excellent support and quick problem-solving by FATA

I had an issue where my landlord was unresponsive regarding the handover details for my upcoming move to Germany. As an international tenant, this was quite stressful. However, the Wunderflats support team stepped in immediately.

I want to specifically thank FATA for her outstanding assistance. She took quick action, contacted the landlord on my behalf, and resolved the communication issue within hours. Her prompt and professional support gave me great peace of mind. Highly recommend Wunderflats for their reliable customer service, and huge thanks to FATA!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The experience was great.

The experience has been very pleasant, and Bakir from Wunderflats really ensured that everything with the landlord, prior and post signing went smooth. His help definitely made a huge deal, and I'm very grateful.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Wunderflats! The workflow is incredibly simple yet effective, making the entire process stress-free. A special thanks to my rental coordinator, Isidora, who was exceptionally prompt and answered all my questions in no time. Highly recommended!

7 April 2026

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