The Wall Street Journal Reviews 361

I signed up for a special offer of $1 dollar a week. Someway WSJ decided that I had two emails and started charging me $41.72 twice. They refuse to refund any money and stated their policy was to charge for both accounts.

One phone access, two accounts!!!

Customer service was trouble!!!

Don’t believe anything this “news outlet” says, all propaganda and disinformation paid for by the Pentagon via your tax dollars

Price jumped from $4 to $42, didn't realize and forgot. Thought I had already cancelled the subscription. They refused to refund anything at all despite never logging in for several months. Yes I know it's in the T&C's but only bad companies operate this way. I will never give them another dollar.

I subscribed to the Wall Street Journal print edition — and from the very beginning, I never received the correct newspaper. Instead, I kept getting a local paper (The Advocate) I never subscribed to.

I contacted WSJ customer service multiple times, spent time on the phone, and even provided video footage from my Ring camera showing the wrong paper being delivered. Still, nothing changed. Their only response? “At least you have the digital edition.” That’s not what I paid for.

I even reached out to The Advocate, who confirmed I’m not on their list — yet it keeps arriving. I eventually cancelled my subscription because no one could offer a real solution or refund.

I’m incredibly disappointed with this experience and the lack of accountability. If you’re considering WSJ for home delivery — think twice.

SUBSCRIBED FOR OVER FORTY YEARS. RECENTLY CANCELLED BECAUSE, EXCEPT FOR SOME REALLY GOOD COLUMNISTS, IT HAS BECOME A HAVEN FOR ANTI-TRUMP CUB REPORTERS AND 'WOKE' JOURNALISTS. I EXPECT WSJ TO BE SOLD SOON...

I had a 1 yr subscription to the Wall Street Journal (WSJ). I could place delivery holds but only for 60 days. I put repeated holds over that last years and all of a sudden I was told my sub expired!?? But the reps I spoke to every 2 months told me I had extended my sub into the future! (I had about 9 months left of my year sub.) Dow Jones, will not budge. They are claiming all sorts of stuff that I didn't subscribe to (digital enhancements?!?) So they claim by sub is done. The reps I talked to every 2 months said otherwise.

Shame on you for ending my legitimate, 9 month, subscription to the WSJ. EVERY rep confirmed my sub every 2 months when I called and asked about it! Obviously Dow Jones does not stand behind what their employees tell their customers! BUYER BEWARE! HORRIBLE, SLEAZY company that doesn't stand behind their product?!? (And seriously, how hard would it be to continue my subscription that I SHOULD still have?!? Easy to appease the customer IMHO!)
I have already told over 100 people this story. Hopefully they will reconsider any involvement w/ this company!!!
ZERO STARS!

A laughably biased newspaper that is completely in the tank for lobbyists, military spending, and anything that sacrifices America for profit and the glee of the Associated Press’ preferences.

The WSJ subscription was fine for the year at $15 monthly plus tax. The subscription ended on 5/5/25 and went to $70 per month plus tax, and I was billed before it could be canceled. I called in to see what could be done on 5/6/25, and the WSJ offered $299 per year ($24.92 per month), which was fine with me. I asked them to take off the $70 charge for the one day, and they would NOT (spoke to supervisory level), even though I was signing for a new yearly contract. I immediately canceled the entire subscription and will fight the $70 overcharge with my credit card company. I would not do business with the WSJ, Barrons, Marketwatch, and IBD again, and will NOT recommend this to anyone for their petty, sneaky tactics. If I could give this zero stars, I would. I will be calling the many people I recommended this subscription to and telling them to watch out for the WSJ self-destructive business practice....

Once promotion for your monthly subscription ends, it goes up to 20x and you call them to cancel. They will say no refund sorry. I don't think this is a good way to keep customer. I think it is not a good way to do business. Oh boi, I expected more from such a reputed company...

Just writing a review to inform UK subscribers that there is indeed a cancellation option within the WSJ website, so you don't have to phone to cancel. Also, for added peace of mind just subscribe as I did with a virtual card which you can delete at the end of the subscription period.
With the bonkers US news and the great joining offer I thought I'd give it a try. No complaints so far, the WSJ looks very professional and comprehensive.

They are left leaning and their articles are often told from the opinion of the writer. Maybe a news company focused on business should have capitalists as writers....just a thought. I stop reading their articles after TDS swept through the company.

Unfortunately, Dow Jones/WSJ seems to be a bit shady when it comes to honoring their end of the deal with customers. They charged me $41 for a month, and two days later locked me out, asking for an additional subscription. Phone calls haven’t helped. Email responses are illegible with most lines only half visible. I am disappointed that WSJ is not living up to what was their good reputation.

canceled, got confirmation, they charged me $43 anyway. THIS IS SHITTY business practices. We realize times are tough under 45-47 but don't be like them.

I have been taking the WSJ for years now and have never had a problem with delivery. In fact, my "paper boy" gave me his cell phone number and a couple of times I have gone on a trip and didn't put my paper on hold. I have called him and he paused it while I was gone.

I have been a print edition subscriber almost continually since the late 1990s, and on and off for several years previously since 1980.

I had to cancel recently due to a delivery issue they cannot or will not correct. They have always had uneven delivery service, but after transferring my delivery address to Tacoma, WA from San Mateo, CA, they have not been able to get their delivery contractor to deliver to my address (it is in town and the local paper gets to me just fine). Their support team tries to help but apparently the WSJ has little or no control over their delivery contractors.

Also, when cancelling, they offer a prorated refund and cannot explain how that is calculated nor provide any detail, a concern when you wish to dispute the amount.

I must have subscribed to their $1 offer without realizing. 3 years pass and I decided to pay more attention to my credit card bills (my fault for now being more engaged I admit) and saw that I was being charged $38.99 per month. Of course, WSJ say it is impossible for them to refund customers so I'm out almost $1000. I never even used the service. Shocking behavior and misleading advertising. Wonder when they will be sued for false advertising.

Very deceptive business practices IMO. They'll raise your subscription and then not reimburse any of it if you choose to cancel. Low integrity operation.

They do not issue warnings for increased subscription costs. They will raise your rates from $5 to $50 without letting you know. The quality of the articles aren't even worth the $5, STAY AWAY!!

Cancellation is impossible. Saw the charge for the coming month and called a day later. They would not issue a pro rata refund. They said it was policy. It is obviously deliberate. If you sign up for a reduced rate for a short term, they hope that you forget about it and they simply charge the new rate as long as possible.

They charge you without concent