WriteReview 

This is my first time purchasing from this company.

I purchases two rolls of wallpaper.
When I received the two wallpaper rolls I could see it looked darker than what it did on the website.

After i put one of the rolls on the wall dry test I decided it was much too dark.

I put it back in the film that it came in.
As I carefully only opened it from one side.

I package that the same way it came and start to the return claim.

After following all the procedures and printing off developing documents and filling them out.

I sent both roles back to I love wallpaper.

I didn't hear any response for over 2 weeks.

And didn't receive any money into my account

I contact them to find out what is going on.

They said that they are sorting out my refund.

I received my refund of £11....!

I paid £40 for this item .

I then emailed them to ask what is going on.

My reply was we charged you for sending the item back so that was deducted off the total and one item had been opened so that's non-refundable !!!

Then was told are more than welcome to collect the one roll if I would like to but only have 7 days in which to do so.

I find this quite unfair considering they still have most of the money for the items and also have the item itself.

So I have been left with no items and completely out of pocket.

I found this experience disappointing and difficult.

Needless to say I will not be ever using the service again.

Or recommending anybody to use this service as buyers protection is very limited and you will be footing most of the cost if anything gose wrong !

Hence the reason for only a 1 star rating..

So I have now paid a different company to get the right wallpaper needed for my home.

And have taken a lot of money.

Which man spending nearly £80 on something that should have cost £40.

Please be careful
Thank you.

I had posted my review and within minutes, it was posted and visible for others to view it. Thank you.

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