Wren Kitchens USA Reviews 120

Overall a very good job at a reasonable price.

If I could give this company a zero I would have. During the design portion I specifically asked how long would I be without a kitchen since I have a family it is information that’s needed. I was told once demo was complete (which they don’t do) it would take approximately 6 days total for install. One cabinet showed up broken and I was told that counter measuring would be pushed off two weeks until the new cabinet was delivered and installed. After fighting with them saying that was unacceptable the sent the counter measuring team after initial install. The sales team told me counters take 3-5 days after measuring for install. The counter team told me that was a lie. My measurements happened on October 9th they won’t be installed until the 23rd. I told them this was unacceptable and asked them to expedite the process. They told me they did and bumped up install to the 21st. Now I’m sitting here waiting for the install team after receiving three emails yesterday confirming install and taking the day off of work because install window is between 8am-5:30pm. I just got off with customer service apparently no body told the installers they switched the dates and they are still coming on the 23rd. The app they have you download is a joke and does nothing in the process of helping. When ever you do talk to customer service do yourself a favor and tell the first person to just give you to their boss because they will just keep putting you on hold getting nothing done. Some of the managers were helpful but and overall experience with this company is horrible. They have no communication with anyone and subcontract out everything so it’s just crazy. Also I forgot to mention the delivery team bringing in my replacement cabinet knocked a clock off the wall and completely scratched the entire wall with the cabinet. Par for the course with this company even when they’re fixing a problem they just create a new one

Horrible experience!
I would never order another piece from Wrens kitchen or recommend this company to anyone.
Kitchen cabinets came in unassembled Also came in the wrong color and with missing parts. Didn’t receive the parts to hold the sink to the cabinet. The designers in North Bergen, New Jersey know nothing and customer service isn’t helpful so it’s a lose lose when you get your kitchen, remodeled with rent kitchen.

Customer Service agent (Ashley) was kind, patient and understanding. She was helpful and solved my problem without delay.

great customer service

Will and Eric at Wren kitchen designed a fantastic kitchen which was both stylish and functional. Wren kitchen supported us to ensure the design the delivery and the install all happened over two weeks and went incredible smoothly.

When planning my kitchen reno, Wren was extremely accomidating. My cabinets came in on time in perfect shape. Customer service was top notch. Would recomend Wren to others.

I was in the process of renovating a very old kitchen. I had a vision but the contractor I was working with couldn't see the vision. I went into Wren on a whim and was blown away by my associate, Melody (College Point location). She completely understood what I wanted and was able to design it in just a couple hours. She left no stone unturned - she was very thorough. And very patient throughout the entire process. We had to make several changes along the way and she handled each with care and consideration. I had no problem with delivery and I am very pleased with the service I received.

Order Number 10509930

My review is only based on the delivery of my kitchen so far. The 2 delivery men were fantastic, Kyle and David. Handled my kitchen with respect and care, they were both such lovely people, and treated my home with dignity. So far so good 🤞

My experience working with Wren Kitchens has been fantastic. Wren developed a beautiful design with our input that works perfectly in the new kitchen space. The new kitchen is radically different from the prior design since one wall was removed. The walkways around the island and work zones are perfect. The cabinets arrived assembled and my son and I installed them per the detailed layout provided by Mark, our Wren designer. He also provided advice as we installed the cabinets, crown molding and under cabinet lighting. The videos provided by Wren online were super helpful. We broke on part of a drawer during installation. A replacement part was provided free of charge from their customer care group. I highly recommend Wren kitchens!

So the Wren kitchen experience was wonderful from the start. Never once were they pushy and our designer, Taylor Thomas, took her time and never rushed with our kitchen design. She explained every step of the way. Myself being a contractor, I understand the whole process and it was a pleasure knowing that Taylor also understood what it takes to remodel a kitchen.

Very knowledgeable help. Always responsive to my needs and questions. Skilled associates in their jobs.

Our kitchen looks fantastic. The process with Wren was easy and affordable. From our first contact with the designer through the delivery process, everything went smoothly.
Order number 10488700

The design and price were great. Everything after that was terrible. Poor customer service, poor communication. Not worth the cheaper price

Michele was really amazing with helping us pick out our desk kitchen. She also referred a contractor that is very good and accommodating. Both were amazing I would recommend Wren to anyone they lower you up to date on everything and were very prompt and on point and professional

Wren kitchen's does not know how to communicate with its customers. They have dropped the ball on 4 different days with delivering my order and the installers messed up the installation resulting in yet another delivery slot is required. I have taken off a total of 5 days from work to get the pieces delivered and installed and I still do not have all the correct pieces and kitchen is 80% installed. Very unhappy with how corporate is choosing to handle this. I will NOT recommend Wren Kitchens to ANYONE ever!!!!

Were so happy, we chose Wren Kitchens to redo our kitchen. The craftsmanship and quality of cabinets, countertops, sink and faucet was top notch.

From Malik, in showing our design and explaining clearly and in detail the outline of how everything will fit into place was incredible. And let's not forget Mike who came to our apartment to take measurements to a new level...everything and we mean everything fitted like a glove.

Great customer service and communication throughout the entire process, from start to finish. Provided excellent options within my budget and products look amazing and are of good quality.

Knowledgeable and experienced friendly staff to work with.