Wren Healthcare Reviews 2,261

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent experience at Sandwich today. Gentleman that took my nasal swabs was friendly and explained what they would be used for. Quickly processed, in and out in 10 minutes. Will recommend friends a... See more

Company replied

Rated 5 out of 5 stars

We were really happy with the way Joy helped us complete our required pcr tests this morning. We had individual appointments booked but we were able to test as a family which saved us lots of time.... See more

Company replied

Rated 5 out of 5 stars

As said by my husband we commend Laura for her assistance in making the online covid test stress free Being elderly I was a bit worried about how.ti get through test done & then doenlosd the certifica... See more

Company replied

Rated 5 out of 5 stars

I had training of NVQ Level 3 for senior carer course which was very insightful and interactive. Presentations were interesting, good slides and videos that kept us all engaged. The training was pr... See more

Company replied


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Hiccup getting the portal to work but…

Hiccup getting the portal to work but help line was fab and fixed it in minutes. The process itself was simple. Super quick

3 July 2022
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Reply from Wren Healthcare

Glad all went well once IT issues resolved. Thank you for your review Carole.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Very good

Very good, cheerful staff very helpful.

3 July 2022
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Reply from Wren Healthcare

Wonderful, thank you for your kind words.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

We cannot praise our nurse Louise…

We cannot praise our nurse Louise enough, she was extremely helpful and went above and beyond to assist us in our testing and the following documentation. Thank you so much to Wren but mostly the person that we met. Excellent service.

2 July 2022
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Reply from Wren Healthcare

Delighted we were able to help and thank you for your kind words and feedback. We will ensure these are shared with Louise.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

It was a very good service.

It was a very good service. On the day of the test, I suddenly became anxious. Can I formally prepare the documents? I’m Japanese, my understanding of English okay? The inspection staff was very friendly and kind, and I was really able to relax with her smile. The test results arrived quickly, the Web site was clear to read, and the necessary documents were prepared smoothly. Thank you very much.

1 July 2022
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Reply from Wren Healthcare

Your review is much appreciated, thank you for sharing.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Very kind and helpful

Very kind and helpful, also never fail with documentation, many thanks

1 July 2022
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Reply from Wren Healthcare

Eleonora thank you so much for your kind words.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Covid 19 test for fly/travel

Well managed and easy to use process at the Sandwich Kent site .

1 July 2022
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Reply from Wren Healthcare

Thank you for your review Mr Wraight, much appreciated.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Great service at the test centre…

Great service at the test centre (Sandwich), and the follow up from the Customer Support got me my result when I needed it, as having paid for the express test, I didn't receive my result automatically.

1 July 2022
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Reply from Wren Healthcare

Thank you for sharing Mr Dale, your review is important to us and much appreciated.

Kind regards,
Beverly Blackburn
Head of Quality.

Rated 5 out of 5 stars

I was testing virtually to fly home…

I was testing virtually to fly home from the UK and it was really easy to set up an account and to do the test online

30 June 2022
Unprompted review
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Reply from Wren Healthcare

Glad to read you found our virtual testing service easy to use and straightforward, thank you for sharing.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Appointment was easy to book online.

Appointment was easy to book online.
Staff was friendly and helpful at test sight and results were recieved back promptly.

30 June 2022
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Reply from Wren Healthcare

Your feedback is very much appreciated by the Wren team, thank you Mr James.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Our experience with Wren was excellent

Our experience with Wren was excellent, we felt safe, and the member of staff was professional and friendly.

30 June 2022
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Reply from Wren Healthcare

Great to read your kind words and thank you for sharing.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 3 out of 5 stars

The course was covered ok with a…

The course was covered ok with a practical element but felt the trainer was just reading notes from slide show during the theory and did not make it interesting or involve the participants very much.
The trainers knowledge was not as up to date as expected.
During the practical session the trainer often chatted to participants rather than watching/supporting the person carrying out the practical and was not tech savvy needing support to work the board etc

30 June 2022
Unprompted review
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Reply from Wren Healthcare

Thank you for sharing your comments, I will pass onto our Educational Team as all feedback is important to us.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

A very efficient and professional

A very efficient and professional service. I got the information I needed to travel without any hassle. It’s a good idea to check that you have easy access to a printer before you travel though.

28 June 2022
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Reply from Wren Healthcare

Your comments are much appreciated Scott, thank you.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Great service

Simple, efficient and very knowledgeable - definitely will use again.

28 June 2022
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Reply from Wren Healthcare

Thank you for your review and your kind words.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient - highly recommend

27 June 2022
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Reply from Wren Healthcare

Thank you Zoe, much appreciated.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Very good service.

25 June 2022
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Reply from Wren Healthcare

Thank you for your review Diane, greatly appreciated.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service - booked an appointment at a short notice, no waiting at the test centre, all documents shared electronically within 30 minutes. Highly recommended!

25 June 2022
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Reply from Wren Healthcare

Wonderful, thank you so much for your review and kind words.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

Really good service

Service was quick and staff really helpful and friendly.
My only criticism is that the results certificate is password protected.........which makes it impossible/extremely difficult to forward on/attach to a travel portal of the country I'm going to, or to even print the certificate.

25 June 2022
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Reply from Wren Healthcare

Thank you for your comments, it is essential all documents are password protected to protect our customers data. Your feedback is greatly appreciated.

Kind regards,
Beverly Blackburn
Head of Quality

Rated 5 out of 5 stars

A very helpful nurse

A very helpful nurse. We were already out before we were scheduled to go in.
The results email was ready as promised. What more could we have asked for?

25 June 2022
Unprompted review
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Reply from Wren Healthcare

Pleased to read your kind words, thank you Mr Hougham.

Kind regards,
Beverly Blackburn
Head of Quality

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