WeRepair ltd Reviews 310

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the positive interactions with the staff, describing them as professional, friendly, and knowledgeable. Many appreciate the engineers' ability to explain issues clearly and perform repairs efficiently, often resolving problems quickly. Reviewers also mention good communication regarding appointment times and updates on parts. However, some people were dissatisfied with the service and customer support, citing issues with scheduling, delayed repairs, and a lack of follow-up. A few customers experienced cancellations without notice or engineers arriving without the correct parts, leading to multiple visits. There are also mentions of inconvenience regarding the disposal of old parts or packaging after a repair.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast, efficient, and professional repairs, often... See more

Staff

People report positive experiences with staff, often highlighting engineers as knowledgeable, friendly, and... See more

Product

Users describe ambiguous interactions with product. While some customers report positive outcomes, such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kept informed throughout. Keeping to time slot a bit of an issue but did come and Friendly engineer who explained issue well. Part needed was got quickly and repair made . Overall good service.

Company replied

Rated 5 out of 5 stars

Abdul was so promt and fixed my dyer with a smile and gave me tips on how to remove the lint, he removed his shoes which was so kind of him without being asked and was very respectfully amd phoned to... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Anthony was absolutely amazing from start to finish. Super friendly, professional and worked so quickly – I couldn’t believe how efficient he was. The scratch on my car is completely gone,... See more

Company replied


Company details

  1. Small Appliance Repair Service
  2. Appliance Parts Supplier
  3. Machine Repair Service
  4. Refrigerator Repair Service
  5. Repair Service
  6. Washer and Dryer Repair Service

Written by the company

⭐ WeRepair – Fast & Reliable Appliance Repairs ⭐ WeRepair is a proud family-run business that believes every customer deserves to feel welcome, valued, and heard. We understand how stressful it can be when an essential appliance breaks down, whether it’s a washing machine that won’t spin, a cooker that stops heating, or even an electric car charger that isn’t working. That’s why we are committed to offering a service that is not only fast and reliable but also friendly, honest, and focused on you. Our customers choose us because we combine professional expertise with genuine care. Fast Response – we won’t keep you waiting. Expert Engineers – skilled across all major brands and appliances. Reliable Service – repairs done properly, first time. Friendly & Honest – clear communication and fair pricing every time. At WeRepair, we treat your home like it’s our own. Being family-run means we put relationships first, not just repairs. We listen to our customers, answer your questions clearly, and make sure you feel confident every step of the way. Need a repair? Give us a call on 01923 204620 and let’s see how we can help you today. Our mission is simple: to take away the stress of appliance breakdowns and keep your home running smoothly, with a personal touch you can trust.

About WeRepair Ltd

Written by the company

We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers. We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.

What We Offer

Speed

At WeRepair Ltd, we make appliance repairs simple and transparent. All repairs are completed within 10 working days, with a fixed call-out and labour fee, no hidden costs, just parts if needed. Prefer to DIY? Send us your model and serial number for a fast spare parts quote with delivery in 48 hours. Every repair comes with a 3-month warranty (annual cover also available), giving you peace of mind long after the job is done.

Contact info

WeRepair Ltd

Find out more about us:

3.6

Average

TrustScore 3.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

A simple repair took longer than…

A simple repair took longer than necessary.

21 May 2025
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Reply from WeRepair ltd

Thank you for sharing your feedback. We’re sorry to hear the repair took longer than expected. We’ll review this to see where improvements can be made and appreciate you bringing it to our attention.

Rated 1 out of 5 stars

My request was never resolved after…

My request was never resolved after numerous follow ups. My dryer still doesn't work 6 months later.

31 March 2025
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Reply from WeRepair ltd

Thank you for your feedback. We’re sorry to hear about your experience. Please note that several appointments were cancelled by yourself, and we were later instructed by your warranty company to close the job. For any further assistance, we recommend contacting your warranty provider directly.

Rated 5 out of 5 stars

What a great service

The engineer was friendly and respectful. Everything was repaired in one visit.

22 August 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your review. We’re pleased to hear our engineer was friendly, respectful, and able to complete the repair in a single visit. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Correct diagnosis

The engineer knew exactly what was wrong.and declared it.

7 August 2025
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Reply from WeRepair ltd

Thank you for your feedback. We’re glad to hear our engineer was able to quickly identify the issue and provide clarity. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Exellent service around within every…

Exellent service around within every step of the process.

4 July 2025
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Reply from WeRepair ltd

Thank you for your review. We’re delighted to know you found the service excellent at every step of the process. Your feedback means a lot to us.

Rated 5 out of 5 stars

The engineer did a great job in getting…

The engineer did a great job in getting my machine working again.

16 July 2025
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Reply from WeRepair ltd

Thank you for your feedback. We’re pleased to hear our engineer was able to get your machine working again. We truly appreciate your kind words.

Rated 5 out of 5 stars

Efficient

Efficient, quick and professional. Thank you

1 July 2025
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Reply from WeRepair ltd

Thank you for your review. We’re delighted to hear you found our service efficient, quick, and professional. We truly appreciate your feedback.

Rated 1 out of 5 stars

You keep asking me to write a review…

You keep asking me to write a review which I already have. I gave you £108 for the repair work. You sub contracted another company. Who came around and said they couldn’t do the job as I had a sealed unit around my cooker hood I unsealed it. The guy failed to come and repair it. Then I was told on app the job was repaired which was untrue. So I cancelled the insurance and phoned my bank and now they said it was dodgy so they claimed my money back

8 August 2025
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Reply from WeRepair ltd

Thank you for your comments. We believe this review may have been left in error, as our company has not taken any payment from you. We have attempted to contact you on several occasions, along with the company you made payment to, in order to clarify and assist in resolving this matter. We would kindly request that this review be reconsidered, as it does not reflect our service.

Rated 5 out of 5 stars

Excellent service and communication.

Excellent service and communication.
No hesitation in recommending.

23 August 2025
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Reply from WeRepair ltd

Thank you for your kind feedback. We’re so pleased you were happy with our service and communication, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Determined Service

We had to wait awhile, but we were kept up to date with the delivery of parts from Italy. Our old Britannia range cooker was finally serviced and parts were replaced as required. The service has been good and all parts were finally sourced by the team. Well done and thank you for your persistence.

4 March 2025
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Reply from WeRepair ltd

Thank you for sharing your experience. We appreciate your patience while we sourced the parts from Italy and are pleased to hear that your Britannia range cooker is now fully serviced. We’re glad our team’s persistence paid off, and we truly value your kind words.

Rated 5 out of 5 stars

Simplicity

Bigger drum of my washing machine fantastic, installed perfectly engineer very quick worker
I'm thrilled

5 August 2025
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Reply from WeRepair ltd

Thank you for your lovely feedback. We’re delighted to hear you’re happy with your new washing machine drum installation and that our engineer completed the job quickly and to your satisfaction. We truly appreciate your support.

Rated 5 out of 5 stars

Good all around

Good all around

23 August 2025
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Reply from WeRepair ltd

Thank you for your feedback. We’re glad to hear you were satisfied with the service all around. Your support means a lot to us.

Rated 5 out of 5 stars

They repaired my car to a high quality

They repaired my car to a high quality. Great communication, quick and efficient service.

6 August 2025
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Reply from WeRepair ltd

Thank you for your review. We’re delighted to hear you were pleased with the quality of the repair and found our communication and service quick and efficient. We truly appreciate your feedback.

Rated 2 out of 5 stars

Wait time horrific

The repair man did as expected, no problem. The wait time was far too lengthy. I was without an oven for months. I was told the part was available 5 days after ordering, it took months for them to come back and fix it. I was not impressed, and would not have a Lamona oven again.

23 June 2025
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Reply from WeRepair ltd

Thank you for taking the time to share your feedback. We’re pleased to know the repair itself was completed successfully, but we sincerely regret the extended delay beforehand. The wait was due to the parts being supplied through the manufacturer’s warranty company, which unfortunately took longer than anticipated and was outside our direct control. We fully understand how inconvenient this must have been and appreciate your patience throughout the process.

Rated 5 out of 5 stars

This company was chosen by our insurers…

This company was chosen by our insurers Domestic and General. They contacted us quickly and Jade explained everything clearly.

8 August 2025
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Reply from WeRepair ltd

Thank you for your feedback. We’re delighted to hear that our team contacted you promptly and that Jade explained everything clearly. We’ll be sure to share your kind words with her.

Rated 1 out of 5 stars

Awful company

Awful company

8 May 2025
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Reply from WeRepair ltd

We’re sorry to hear you feel this way. We did attempt to contact you at your requested time but were unable to reach you.

Rated 4 out of 5 stars

Polite and freeindly but machine didn’t…

Polite and freeindly but machine didn’t leak while guy was here now it started leaking again

12 August 2025
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Reply from WeRepair ltd

Thank you for your feedback. We’re pleased to hear you found our engineer polite and friendly, but we’re very sorry to learn the issue has returned. Please contact our customer care team on 01923204620 so we can arrange a follow-up and get this resolved for you as quickly as possible.

Rated 5 out of 5 stars

The repair was done properly

The repair was done properly, and the company is reliable.

19 August 2025
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Reply from WeRepair ltd

Thank you for your review. We’re pleased to hear the repair was completed properly and that you found our company reliable. Your feedback is greatly appreciated.

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