The product didn’t work
The product didn’t work. Support is ZERO. Don’t buy it! They told me I could get a refund and now - no contact.
6 April 2026
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Company details
Written by the company
At WPPacks, We develop premium plugins for WordPress that help business owners to manage their business through their website with no need for external services.
Contact info
United States
- wppacks.com
2.3
Poor
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Nothing worked
Nothing worked, no customer support, no replies at all except a reminder to review
21 March 2024
No follow up after two emails for…
No follow up after two emails for support. 4 months have gone without communications.
24 October 2022
Cannot cancel and they continue to take money
I cancelled my account on March 2, 2022. They charged me a gain on Feb. 5, 2023. When I contact the company I am told I can cancel, however, there are not options to cancel within their member portal, leaving me no other option than to report this as fraudulent charge activity with my credit card issuer.
5 February 2023
Reply from Wppacks
Hi Michael
Sorry for any inconvenience you might have experienced. but as explained on our last email, when you opened a ticket to cancel, our support agent told you that you can do that from your account and when you didn't reply back to the ticket, it was closed by system assuming that you were able to cancel your subscription without doing any further actions.
And when your card got charged this year for the renewal, our team said that your account seems to be still active and not canceled.
After our internal investigation, we have canceled your subscription and refunded the charged amount to your card.
I wish that you understand the concerns that we are selling digital product and we need to make sure that everything is going correctly and protect our copyrights as same as protecting our customers data and that's why we need time to investigate this.
Hopefully that explains the situation now and it is being more clear.
Thanks for being WPPacks customer.
Great plugin and has great support.
5 October 2022
There is no feedback on my support…
There is no feedback on my support ticket.
Doesn't work as expected on my domain.
gold-dez @mail.ru
26 December 2021
Reply from Wppacks
Hi Vladimir
We have replied to your tickt actually in the same day you opened but you didn't follow up with our support team. please double check your ticket first :)
Thank you!
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