Astra WordPress Theme Reviews 1,996

They respond very quickly and try to help

Their support team embodies the epitome of courtesy, helpfulness, friendliness, and responsiveness. They are committed to excellence, going above and beyond to ensure you overcome any obstacle. Their dedication is palpable, as they tirelessly work to guide you to your desired outcome, demonstrating flexibility and resourcefulness that is truly refreshing in today's impersonal 'take a number and wait' environment. Remarkably, they are even willing to assist with the setup of staging sites and provide debugging support when necessary. This level of service not only exceeds expectations but also revitalizes the customer experience in a profound way.

Well, I just switched out my fourth Astra theme. All of them were causing errors for visitors and I'm really surprised many others aren't experiencing the same situation. After I replaced the Astra themes the problems were resolved. Even though I have a lifetime subscription, I can no longer trust my continued usage will create a positive website experience.

It's not just the buggy coding - I struggled to get any kind of support that worked for me. The second time I needed to change out an Astra theme it was because I finally gave up after weeks of getting the total runaround from support; their replies were complete nonsense. I just could not get a straight answer after painfully detailing the problems *repeatedly* and my efforts to resolve them.

I'm dreading the idea of having to change out all the rest I've built. Luckily, switching to the Hello Elementor theme tends to be a relatively easy switch.

The support crew at Brainstorm helped me resolve my issue, well after I thought we were out of their "jurisdiction." They were responsive, friendly, professional, and ultimately, effective, assisting me with my fix AND making me feel taken care of. An easy 5 stars!

Great service. When something is not working, they help you out.

The theme is good, no issues there. Be VERY careful when seeking support. I did on an issue with breadcrumbs. Like, a fairly minor and specific thing.

Gave Astra support an admin login to a development site. Without asking they disabled Astra Pro AND installed a plugin called Astra Reset. And yes, that does exactly what you'd imagine - ALL my customisations were lost, slider a mess, the whole site a complete mess. Days of work down the swanny.

And the permalink issue was not even fixed.

Fortunately I have backups. But I lost a full day's work and to do such a thing without even asking first is completely and utterly unacceptable.

After 5 years with WordPress, Astra theme and its associated products are my number 1 choice.

The support offered by the Astro Pro brainforce team is really wonderful. They always respond within 24 hours and are always willing to provide a helpful solution of something to try. They are very kind while doing it, too. I did not previously have any experience with making a website so I couldn't have done it without them.

Really bad customer support. I ordered Astra pro and I should get premium support. It has been 4 days since I submitted my ticket and no one is getting back to me. I also haven’t been able to find many resources online on how to work with the theme. There are a few basic videos on their YouTube channel, but they only help with how to set up the theme and not much after.

I've found both Astra and Spectre to be robust products for editing WP sites. Well thought out with good UI they make building attractive sites a great deal easier. The performance is impressive, a copy of WP Rocket and 5 minutes later I usually have a site with a solid 'A' in GT metrics or Google lighthouse. That's impressive compared to my experience with Visual Composer/Visual Bakery

Whole day can't activate the theme on my wordpress website. All pluging glitched. Nice backend. Sadly I didn't saw that in the first day I bought this theme.

They claim on their website that Astra is free forever but when I want to download it, it shows the price, why is there no transparency that it is only a paid service? that is annoying

When you are experiencing problems with Astra support tells you to pay a code developer to resolve them. I will not be renewing my subscription.

I was frustrated with not being able to figure out how to change my mobile menu. I sent in a service request and got a response the same day! And the response was very clear and I was able to resolve my problem. Fantastic customer support!

Hi please Support and help my business $440000

Theme is good but the marketing strategy is almost unfair.
The do all their best to avoid to cancel your subscription. You have to do 4 times a click to cancel, then to follow custom link by mail, and again press cancel to stop charging your card.
This is not selling product, this is a bad behaviour with dark pattern and no consideration about your customers.

I just love everything about Astra, from the amazingly beautiful templates to the best features integrated and professional customer support, and a lot more. I just love Astra, it really makes the world of online presence so sweet and worthwhile. Thank you, guys, at Astra.

The support from the Brainstorm team is really good. They really go the extra mile to ensure any queies or issues are dealt with quickly and efficiently.

I'm a. good is the other thing 😜 you recharge to be done in the va uda pua ki kardi thi na wala pump

Theme is good, and when I having problems, they promptly sent me a customized video showing me how to do all the fixes. Amazing customer service