Wowlenses Reviews 

Great lenses, but what's frustrating is that they never ever have my prescription in stock (-4.50, -4.75, -5)

Please sort out your supply chain issues so you have available lenses for not just a few levels of power.

Unimpressed. Purchased my lenses on the 1st June 23, has 20% off because I’d dispatch issues. By the 20th June still no lenses, by the 30th June still no lenses. I was told they’d now been discontinued and I’d have a refund. Guess what?? It’s now 5th July! No refund! Appalling service!
Normally a great company so not sure what’s happened.

It's now been 3 months and they still have not been able to fulfill orders or allow anyone to place orders. When now going onto their website (2 Sep 2023) wowlenses.com it redirects to contactlenses.co.uk so that means it's the end of wowlenses

I usually love wow lenses, they’ve been brilliant in the past and have always arrived super quickly.
Unfortunately I’ve been really unimpressed with them this month. I ordered my lenses on 1st June. I was given 20% off as there was a delay with dispatching them. It’s now the 19th and they’ve not arrived, I keep being told ‘they’ll arrive this week’ and then another week goes by and they don’t arrive. I called for an update, but they weren’t helpful, they just said ‘we hope it’s this week but there’s nothing we can do’. I don’t know why you would take orders if you can’t dispatch them. Also, the 20% discount didn’t even cover the cost of the postage. It was £2 off.. not great really!

Ordered on 7th June. Still haven't received my lenses. Apparently they have no stock. Why take orders if you can't fulfill them!

In response to wowlenses reply to this review. You're correct, you did say there would be a delay. A delay until 14th June. On 16th June I received an email to say they hadn't been dispatched but that "We will continue to update you and hope to ship orders very soon". Since then I've emailed you to chase what is happening and on 20th June I got told they'd be "shipped any day now" but that if I needed them urgently, to cancel my order and get my lenses from elsewhere. I emailed back to ask for a refund and have heard nothing....so I've raised a PayPal dispute. I've just checked your website and it now states "This Product is Temporarily Discontinued. We hope to resume normal delivery in the next 30 days". At no point either at the time of ordering on 7th June, or in any of the updates you've emailed me have you actually told me this! So leave it out with the passive agressive trustpilot responses and admit that you are clearly now just scamming and lying to people.

Having had wow lenses before I was quietly confident they would be good enough to wear on weekends for a day here or there . However I have been disappointing with the poor quality this time and I am unsure why they would be so different to before . It has been annoying that quite a few have torn when just getting them out of the casing , however two have now torn in my eye and this is extremely concerning and, frankly, dangerous . I shall not be buying again.

lenses ordered 27.05 told will ship 15.06 was given discount still not shipped as of 16.06 and tried to call was on hold for 27 minutes.

sent email has no response to that.

So quick and efficient. Thank you

Great experience. I have worn the lenses for over a year but the last time I went to order my lenses weren't in stock so I emailed to ask. Fast response and was told they would be in soon. When they did arrive at the stockist I was emailed immediately and could place an order. I love the lenses, they are very comfortable to wear and the price is great. Fantastic service, very happy.

The most comfortable daily lenses to wear! The lenses feel so light and not drying at all. The customer service support is absolutely fantastic, swift replies and very friendly responses, the wow lenses customer service team really do provide the support needed when there's a query to be dealt with. Amazing company, and would 100% reccomend!

My trial contact lenses never arrived. I did call & was advised there maybe a postal delay but that was few weeks ago. Very disappointed

Spot on product and service at a fraction of the cost of everywhere else !

Love these lenses they are the only ones I've found that fit and don't just fall out at random times. They are so comfortable I forget I'm wearing them. They are such good value for money. I'll never use another brand again.

I order my daughter's contract lenses from them regularly and i have to say it is one of the rare companies these days that offer fantastic customer service, good quality product and effecient delivery. And the price is much cheaper than we ordered previously from other brands.
Definitely recommend it.

I order my daughter's contract lenses regularly from them. I have to say it is fantastic in the quality of the lenses and delivery speed. Their customer service is also very helpful, plus the price is way cheaper than i ordered from other brands previously. Highly recommend this company.

Ordered from wow a few times now and they have never let me down, always a speedy delivery and get exactly what I ordered, I even ordered a prescription either side of what I normally have to check which is best for me...no problems, sorted and know what to order next time...order with conference thank you

So easy to order. Quick delivery. Actually lenses are as good as any others I’ve tried at much lower cost. Would definitely recommend.

Great lenses - easy to remove not like others. Fast delivery