Woven Durham Reviews 

180
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... See more

Company replied

Rated 5 out of 5 stars

I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... See more

Company replied

Rated 5 out of 5 stars

The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... See more

Company replied

Company details

  1. Tuxedo Shop
  2. Clothing Alteration Service
  3. Clothing Store
  4. Custom Tailor

Written by the company

Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.


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You should know

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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4.9

All reviews

(180)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Woven Durham is a five Star Company!

Many thanks to Wovern for their professional online service. When I had a query it was responded to quickly by the staff who went out of their way to assist and help resolve my request.

21 November 2022
Woven Durham logo

Reply from Woven Durham

Thank you very much for your lovely review, we hope to see you shopping with us again soon.

Kind regards, Team Woven

Rated 5 out of 5 stars

Great service at Woven

Great service at Woven. Would not go anywhere else.

1 November 2022
Woven Durham logo

Reply from Woven Durham

Thank you for your review Jan, it means a lot to us as a small business.

Kind regards, Team Woven

Rated 5 out of 5 stars

Fantastic Service

Fantastic service, great suits. Will definitely purchase from Woven again in the future. Shout out to Chris for all his help.

22 October 2022
Woven Durham logo

Reply from Woven Durham

Hi Andy, Thanks for your great review. We will pass on your thanks to Chris and hope to see you again soon.

Kind regards, Team Woven

Rated 5 out of 5 stars

black-tie hire

great service and care, totally hassle free

22 September 2022
Woven Durham logo

Reply from Woven Durham

Thank you for your review, Stephen, we hope you enjoyed your event.

Kind regards, Team Woven

Rated 5 out of 5 stars

Always a positive experience throughout…

Always a positive experience throughout my many purchases from Woven.
Old fashioned values and customer services which make you feel special as an individual and a valued customer.
Thanks once again.

19 September 2022
Woven Durham logo

Reply from Woven Durham

Thank you for your lovely review Edward. It really means a lot as a small, family-run business. We hope to see you shopping with us again soon.

Kind regards, Team Woven

Rated 5 out of 5 stars

Fantastic service

5 August 2022
Woven Durham logo

Reply from Woven Durham

Thank you for your review, Tom, We hope to see you shop again with us in the near future.

Kind regards, Team Woven

Rated 5 out of 5 stars

Excellent Service

Fast delivery and exactly as described.

5 August 2022
Woven Durham logo

Reply from Woven Durham

Thanks for your kind words Stephen, we're glad you had a great experience shopping with us.

Kind regards, Team Woven

Rated 5 out of 5 stars

They are simply great!

They are simply great. Love there clothing offerings. As as US customer, I shop online. No problem getting product information, they are very responsive. Product information, especially sizing, is spot on!

17 June 2022
Woven Durham logo

Reply from Woven Durham

Thank you for your lovely review Edwin, we do try our best to accommodate all customers no matter where they are in the world.

We hope to see you again soon,

Kind regards, Team Woven

Rated 5 out of 5 stars

The staff at Woven were excellent

The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding.
Definitely would recommend and looking forward to buying again from this little jem in the heart of Durham.
Alan J

16 June 2022
Woven Durham logo

Reply from Woven Durham

Thank you so much for your kind words Alan, we really appreciate you taking the time to leave a review.

We hope to see you again in the store soon.

Kind regards, Team Woven

Rated 5 out of 5 stars

Ordered 2 sizes of one jacket for my…

Ordered 2 sizes of one jacket for my son to wear to prom.
Arrived promptly and beautifully packed.
Kept one, returned the other and received my refund within 48 hours.
Would definitely order through them again.

9 June 2022
Woven Durham logo

Reply from Woven Durham

Thanks for your kind review.
Kind regards, Jess

Rated 5 out of 5 stars

I had an amazing experience with Woven

I had an amazing experience with Woven! I saw the shop while in Durham, and wanted suit from there. While back in London, I called the store and spoke to Carol, who was extremely helpful. They got the suit I wanted out to me, and it arrived the next day. Very happy with the fit, and service. Nothing but good things to say!!

9 June 2022
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Reply from Woven Durham

Thank you for your wonderful review. We will be sure to pass it on to Carol.
Kind regards, Chris

Rated 5 out of 5 stars

Great place for suits

I recently hired some wedding suits. From the beginning the service was great, Chris ensured all measurements where done and nothing was too much trouble.
All the suits came pressed and it made the wedding day perfect. Myself and the best men looked great and everyone complimented the suits.

18 April 2022
Unprompted review
Woven Durham logo

Reply from Woven Durham

Hello, Thank you so much for your review. We're so glad you had a great experience with us!
Kind regards,
Jess

Rated 5 out of 5 stars

Great service

The service from walking through the door until the final measure has been an absolute pleasure. Every member of staff welcome you with a smile and a hello. Great place cannot recommend highly enough.
I will be back

28 July 2021
Unprompted review
Woven Durham logo

Reply from Woven Durham

Thank you for your lovely review. We look forward to seeing you again soon.
Jess

Rated 5 out of 5 stars

Amazing Suits & Service!

Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we wanted in store even though it wasn't available online! Suit arrived a few days later in a lovely suit bag and it's perfect! Cannot recommend enough and would definitely order from Woven again. Thank you!

29 March 2021
Unprompted review
Woven Durham logo

Reply from Woven Durham

Thank you for the great review!
Kind regards, Chris

Rated 5 out of 5 stars

Great Prices, carefully packed, quickly despatched & delivered - Fantastic Overall Impression

I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online.

Both items were individually wrapped, came with a separate branded gift box and a gift bag.

I ordered and received the items within 48 hours.

Great prices, great service, fantastic attention to detail with packaging so would highly recommend.

It is great to support smaller businesses local or not that offer this kind of service.

Well done guys you are fantastic

1 March 2021
Unprompted review
Woven Durham logo

Reply from Woven Durham

Thank you so much for your review. We're so glad you're happy with the service.
Kind regards,
Chris

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