Wound Care Shop Reviews 

396
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have ordered masks and other products on 31 Jan and the payment was already received. But I don't know why there was no further follow up about the delivery and CS has not replied my enquiry. I unde... See more

Rated 1 out of 5 stars

After confirmed the purchase, all purchase details disappeared and redirect me to home page. By then, I found out that most of the masks was sold out. However, I couldn't log in to my profile for re... See more

Rated 1 out of 5 stars

I have sent submission several time to get back my login password but no reply email at all. All I wanna check is whether my order has been processed or not. I have even made a phone call but the guy... See more

Rated 2 out of 5 stars

Placed an order on 2nd Feb, was told will be ship out last Thursday/Friday but still have not heard anything. No updates or tracking#. Very disappointed especially when there is no flights from US to... See more

Company details

  1. Health & Medical

About Wound Care Shop

Information provided by various external sources

The Wound Care Shop is your one stop shop for Wound Care Products - compression stockings, first aid kits, wound care prep, wound care dressings, personal care, personal protection, odor eliminators. We offer products by 3M, Coloplast, Convatec, DeRoyal, Hollister, Johnson and Johnson and more.
WoundCareShop.com is an extension of Eagle Highland Pharmacy, an independent (still!) pharmacy located in Indianapolis, Indiana USA. The goal of our online store is to maintain and improve the level of support we can provide to customers looking for these wound and skin care supplies - and to continue to operate as a small, independent pharmacy.

Contact info

1.5

Bad

TrustScore 1.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(396)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No shipping found

I received the tracking number of the shipment via the email, but I couldn’t track my order with the provided number.
I have emailed twice to the company, but I have not yet got any feedback from the company. I am stilling waiting for my parcel.

13 February 2020
Unprompted review
Rated 5 out of 5 stars

Glad to find this shop online

Glad to find this shop online. Kind of worried at first and chased order for a few times via email and web site contact. Eventually the order got shipped and delivered on schedule.

13 February 2020
Unprompted review
Rated 5 out of 5 stars

Good

Quick service and the item was actually in stock as opposed to several other sites I checked.

12 February 2020
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, easy and effective thank you!!!
Way better than Amazon

12 February 2020
Unprompted review
Rated 2 out of 5 stars

I heard no news for my order!

I requested twice for shipping info but even not a single reply, I just want to know when will it be shipped, and if it’s not shipped yet just tell me it’s not ready for shipment. I heard no news from my order after I placed the order for one week.

12 February 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and price

Great customer service and price. Fast delivery too, took only 3 days to deliver to my door after I placed an order.

Although the masks I ordered are not the same brand but it does offer the same protection level.

12 February 2020
Unprompted review
Rated 5 out of 5 stars

Quick delivery once shipped coz they…

Quick delivery once shipped coz they use USPS priority mail.

Cynthia, who answers emails, is very kind and helpful and always gives prompt assistance.

Glad to see their online notice eventually to update the latest position on masks, instead of letting customers worry about their orders when individual email reply is not possible at this stage. While I’m still waiting for their shipment notice on another order, fully understand the difficult situation and thanks WoundCareShop!

12 February 2020
Unprompted review
Rated 5 out of 5 stars

It's the second time I write the…

It's the second time I write the comment to Woundcare. They can keep their promise and provide the product even in a very bad environment when everyone is ordering the mask. Finally, all products are shipped! Excellent service!

12 February 2020
Unprompted review
Rated 1 out of 5 stars

Not honest seller

Not honest seller. Don't buy. They substitute your goods with other low quality goods without informing you. That is stealing. A crime. Sue them.

12 February 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look