I have ordered masks and other products on 31 Jan and the payment was already received. But I don't know why there was no further follow up about the delivery and CS has not replied my enquiry. I unde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After confirmed the purchase, all purchase details disappeared and redirect me to home page. By then, I found out that most of the masks was sold out. However, I couldn't log in to my profile for re... See more
I have sent submission several time to get back my login password but no reply email at all. All I wanna check is whether my order has been processed or not. I have even made a phone call but the guy... See more
Placed an order on 2nd Feb, was told will be ship out last Thursday/Friday but still have not heard anything. No updates or tracking#. Very disappointed especially when there is no flights from US to... See more
Company details
About Wound Care Shop
Information provided by various external sources
WoundCareShop.com is an extension of Eagle Highland Pharmacy, an independent (still!) pharmacy located in Indianapolis, Indiana USA. The goal of our online store is to maintain and improve the level of support we can provide to customers looking for these wound and skin care supplies - and to continue to operate as a small, independent pharmacy.
Contact info
Crawfordsville Road 9010, 46234, Indianapolis, United States
- 866-207-5909
- woundcareshop.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received it yet
I haven't received it yet. Could you provide tracking no for me
No update on order status so far
No shipping found
I received the tracking number of the shipment via the email, but I couldn’t track my order with the provided number.
I have emailed twice to the company, but I have not yet got any feedback from the company. I am stilling waiting for my parcel.
Fast delivery!
Glad to find this shop online
Glad to find this shop online. Kind of worried at first and chased order for a few times via email and web site contact. Eventually the order got shipped and delivered on schedule.
Called the office and confirmed our…
Called the office and confirmed our order. Delivered at reasonable time during this viruses concern time, thanks!
Good
Quick service and the item was actually in stock as opposed to several other sites I checked.
Keep the customers posted for the…
Keep the customers posted for the delivery
Simple
Simple, easy and effective thank you!!!
Way better than Amazon
Friendly and helpful Customer Service…
Friendly and helpful Customer Service Personnel
I heard no news for my order!
I requested twice for shipping info but even not a single reply, I just want to know when will it be shipped, and if it’s not shipped yet just tell me it’s not ready for shipment. I heard no news from my order after I placed the order for one week.
Great customer service and price
Great customer service and price. Fast delivery too, took only 3 days to deliver to my door after I placed an order.
Although the masks I ordered are not the same brand but it does offer the same protection level.
Quick delivery once shipped coz they…
Quick delivery once shipped coz they use USPS priority mail.
Cynthia, who answers emails, is very kind and helpful and always gives prompt assistance.
Glad to see their online notice eventually to update the latest position on masks, instead of letting customers worry about their orders when individual email reply is not possible at this stage. While I’m still waiting for their shipment notice on another order, fully understand the difficult situation and thanks WoundCareShop!
I need to chase for the update of my…
I need to chase for the update of my orders. Besides , I experience payment issue and still awaiting to have formal reply.
Very good
Very good! I bought masks. Have received the tracking number.
It's the second time I write the…
It's the second time I write the comment to Woundcare. They can keep their promise and provide the product even in a very bad environment when everyone is ordering the mask. Finally, all products are shipped! Excellent service!
not yet received the goods
not yet received the goods. Telephone no on answer and email no one replied
Not honest seller
Not honest seller. Don't buy. They substitute your goods with other low quality goods without informing you. That is stealing. A crime. Sue them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








