World Tour Store Reviews 

1,492
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated customer service representatives who go above and beyond to assist with flight bookings and seamless seat changes. People note that the support team communicates clearly, maintains a professional and polite attitude, and ensures smooth travel arrangements from start to finish. However, some reviewers were not happy with unexpected price increases encountered shortly after booking. Some people mentioned that initial fares changed after payment, requiring them to pay extra money to secure their original flights. A few travellers also felt frustrated when dealing with these added costs and delays during coordination.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising certain staff members for being... See more

Service

Users describe positive interactions with service, frequently praising helpful staff members who manage... See more

Booking process

Consumers find the booking process to be a mix of seamless experiences and severe issues. While many... See more

Price

People report ambiguous experiences with price, as some consumers highlight affordable fares and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard... See more

Rated 5 out of 5 stars

I used World Tour Store for ticket from London to Manilla. There were problems with my first choice of Airline, but Rahul Ahuja worked on a replacement for me well into the evening. Then made an alt... See more

Rated 5 out of 5 stars

I’m very delighted with Bhavna Dutt, I received a phone call from Bhavna regarding my booking flights, just a reminder if I received my E-tickets, which I received a month ago. It was a nice touch... See more

Rated 5 out of 5 stars

Big thanks to Yash Raj who helped me book my flight with Emirates. He was able to get the exact dates I requested at a decent price, he took the time to provide alternative options and kept me updated... See more


Company details

  1. Airline

Written by the company

World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,492)

614 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suksham was wonderfully helpful in…

Suksham was wonderfully helpful in organising and securing a tricky last minute long distance flight for a conference. Was alway available (and out of hours too) for questions and help when needed. This is the second time I have used this company and very impressed. Thank you to Suksham.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with Semmi…

I had a wonderful experience with Semmi from World Tour Store. She was extremely helpful and supportive throughout the process, especially with filling out my compensation claim and booking my tickets.
She made everything much easier and took the time to guide me through each step patiently and professionally. I truly appreciate her excellent customer service, kindness, and prompt assistance.
Thank you so much, Semmi, for your great help. Highly recommended! ⭐⭐⭐⭐⭐

17 August 2026
Unprompted review
Rated 5 out of 5 stars

amazing customer…

Very good prices and amazing customer service we had an issue for adding an extra bag after the booking and all the team helped resolve the issue but a big particular thanks for Mr Rishi his kindness and professianilism was outstanding highly recommended travel agency

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Semmi provided exceptional service and support during our flight change process and I am very pleased with the service. Highly recommended.

Thanks
Sachin

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanks World Tour Store

Thanks to Bhavna Dutt and Honey at world tours for sorting out my flights. Managed to get a great deal with them. Easy and professional and kept up-to-date with everything. Top class will be returning to book more flights real soon.

15 August 2026
Rated 5 out of 5 stars

Rohith was very helpful when Emirates…

Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard at getting me a later flight from London so my stopover would be only 2.30 hrs. He proved to be very professional, polite and communicative in his dealings with me.

15 August 2026
Rated 5 out of 5 stars

Bhivana helped with another coworker…

Bhivana helped with another coworker and did booking promptly. Explained the airline’s cost and fees for services and when things changed. E tickets arrived within a good time. Overall very positive experience

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I was having issues with e- ticket …

I was having issues with e- ticket which a bi delay but Thank God Bhavna (layla) we was very patience, kind , understanding and professional with her job and had customer relationships ,was able to help me resolve the issue and my e- was issues to me just as promised

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently dealt with World Tour Store…

I recently dealt with World Tour Store and had a fantastic experience. I spoke with a Sandy and he was extremely helpful from start to finish.Instead of just giving me a single price, he took the time to explore every possible angle for my trip. He provided multiple Airlines, his patience and willingness to offer so many varieties made it incredibly easy to choose the best option for my budget and schedule. I highly recommend World Tour Store, and especially Sandy for anyone looking for thorough and professional travel planning!

12 August 2026
Unprompted review
Rated 2 out of 5 stars

They don’t respond

I’ve struggled at first with one of there staff members but their supervisor pallavi took over and solved my problem later after few attempts and now they don’t respond yo emails anymore

12 August 2026
World Tour Store logo

Reply from World Tour Store

Dear Mahendra,

Thank you for sharing your feedback. We’re pleased to hear that Pallavi was able to take over your case and assist you in resolving your concern.

We’re sorry to hear that you felt we were no longer responding to your emails. We have tried reaching out to you multiple times regarding your case, but unfortunately, we did not receive a response.

We also sent you an email with our direct line number so that you could contact us directly and receive further assistance without any delay.

Please feel free to connect with us on the direct line shared in our email. We’ll be more than happy to assist you and ensure any outstanding concerns are addressed.

Kind regards,
World Tour Store Team

Rated 5 out of 5 stars

Today

Today, I had the opportunity to interact with Rishi and Yash, who provided exceptional assistance in resolving my ticketing inquiries and thoroughly addressed all my questions and information requests.

This team truly demonstrates a profound understanding of customer needs and consistently collaborates effectively to resolve any issues, ultimately securing customer satisfaction.

My sincere appreciation.

12 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look