WorldSoccerShop Reviews 

1,342
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

SCAMMERS!! This website is an absolute scam, please please please do not order from here. I ordered a jersey that was supposed to arrive in 3 days and received an email from World Soccer that it would... See more

Company replied

Rated 3 out of 5 stars

Easy to order. Shipping is a joke. Package arrived and jersey was literally in a ball in the bag. Did not look new due to this. Wrinkles were ridiculous. Had to be steamed to release all the wrinkles... See more

Rated 1 out of 5 stars

Deceptive shipping and poor customer support. I paid for Express 2-day Shipping and my order took 4-days to get to me. Customer support claims that it arrived in 2-business days and refused any refu... See more

Rated 5 out of 5 stars

Consummate professionals. Website is functional, great selection, decent turnaround time, customer service is tremendous. I've ordered dozens of kits from them, they have not disappointed. If i... See more

Company details

  1. Soccer Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Sporting Goods Store
  6. Sportswear Store

Written by the company

WorldSoccerShop.com is the premier online store for soccer fans and players with the largest selection of officially licensed club and national team jerseys as well as soccer cleats, jerseys, and more for the active player. Powered by Passion!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(1,342)

22 reviews in the last 12 months

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Rated 3 out of 5 stars

I had a order of the as Roma 3rd kit…

I had a order of the as Roma 3rd kit 19/20 with Džeko on the back and a serie a patch but i didnt get the serie a patch on it.
Order #2007

27 May 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Ermin,
Unfortunately #2007 is not a World Soccer Shop order number. It sounds like you ordered from one of the many sites that try and copy our look but can not copy our service or quality merchandise.

Rated 3 out of 5 stars

I ordered predator 20 pro goalkeeper…

I ordered predator 20 pro goalkeeper gloves blue and red. I never got the email that confirms the order. So I cant track it either. I ordered them 4 days ago and I don't know if they even shipped.

26 May 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Diana,
Sorry for the issue with your order. Do you have the order # from when you placed the order? I can help look it up with that information. What name was the order made under? It may be easiest to call or email customer service - 1-800-277-7255 or info@365sport.com - as they can look up order with other information tied to the order.

Rated 1 out of 5 stars

Taken the money out of the account(£53)…

Taken the money out of the account(£53) and still no football shirt over a week later. Customer service phone rings off and email option comes up with an error message!!!! Not impressed.

19 May 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Damian,
Sorry for the problem with your order. Please send me an order # and I can look into it.
David F

Rated 3 out of 5 stars

Thank you for your response David F

Thank you for your response David F, my order number is 416225335

18 May 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Mick,
Sorry for the trouble getting the Palmeiras jersey to you. We don't have any control over customs charged at the border. If you do not accept the jersey it will be returned.

Rated 1 out of 5 stars

Never got my refund

I ordered a jersey and it was too small so I returned it and bought a larger one. It’s been 2 months and I still have not received my refund for the one that was too small. I send 3 emails and nothing. Don’t buy form them.

29 January 2020
Unprompted review
Rated 1 out of 5 stars

Quality is not good from this provider, avoid...

Ordered 1 pair of boots form this site (NIKE HYPERVENOM PHANTOM III ELITE FG - WHITE/METALLIC COOL GREY/VOLT). First order wasn't processed due to them not being able to accept Visa, so after contacting I switched my card and used Mastercard at their request. No problem but it did raise alarms.

The first order had to be canceled and I then had to enter a second one, which I did, although the delivery address was wrong so had to contact them again (and by the way forget using the online/web contact - just contact directly at Skype otherwise you don't get a reply). Again I was concerned but was placated via SKype and the contact Tina at the company.

The boots arrived and although the outer box said the wrong size they were in fact the size I had ordered.

Gave these boots to my son to use for his football games that weekend and after 2 games of 7 a side the eyelets had ripped out (they aren't sewn in properly in the first place, leads me to believe these are either counterfeit or at best factory seconds). Comments for the company were "don't pull the laces too tight". Great advice! My son trains 8 times per week, I reckon he knows how to lace a pair of boots!

These are images of the boots (I ended up ordering two pairs in November 2019 ad now before the end of January 2020 both pairs have broken and are unusable due to the same reason - the eyelets not being sewn in properly). *Can't post images here sorry but try reaching out to my profile and I will happily send on to you.

I hope this helps some potential purchasers.

*If I could post images I would happily upload them so you could see the state of the boots versus the laces, anyone that plays football competitively would spot this immediately.

24 January 2020
Unprompted review
Rated 1 out of 5 stars

First order. Last order.

Seems like there has been a breakdown somewhere. Evidently few of us got our Christmas orders. When I ordered, both items showed “in stock.” Site said order by dec 18 for Christmas delivery to Maryland.
Nothing had even shipped by the 23rd. Thank God for Amazon where I found something I could use. Sent two emails with no response. Finally got a response when I canceled with no explanation. NEVER will order from here. I think they are in someone’s basement operating an outlet. Obviously no customer service and no accountability.

27 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Chris,
Sorry for your customer experience. Can you send me your order # so I can look into the issue. Orders of in-stock merchandise ship out within 24 hours and so should have been shipped in time for the holiday.
David F

Rated 4 out of 5 stars

Great looking website

Website looks great, easy to navigate.

Apology for the previous comment - there was a site that was skimming from searches for world soccer (world soccer net) and pretending to be your company. They have been shut down thankfully...only lost $39.95 US ..best of luck

24 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Zeke,

Thanks for the update. There are many 'copycat' sites that are not legitimate and that we are always working to have taken down.

It is best to always make sure you are at WorldSoccerShop.com when placing an order for your official gear.

David F

From the order # provided, you did not order from World Soccer Shop as that is not one of our order #'s.
David F

Rated 1 out of 5 stars

I order a expensive cleats for a…

I order one expensive cleat for a Christmas gift, since Dec 1, on Dec 23 didn’t arrive ,I sent 3 emails no answers,did call but just a answer machine not from a company ,not a track number, not a word, from them. Is this site a scam?

24 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Almir,
Sorry for your recent customer experience. Can you please send me your order # so I can look into your issue? Thanks,
David F

Rated 1 out of 5 stars

Worst

Ordered one $20 item. Paid $9 shipping since it was the only place that had the size needed. Took twelve days to receive it. I was unaware the pony express still existed.

17 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Rob,
Sorry for the slow delivery of your order. We offer a range of shipping methods from standard to next day to help get it to customers in a timely fashion.
David F

Rated 1 out of 5 stars

Hello I have now received my jerseys

Hello
I ordered 2 jerseys back on the 27 November 2019 which I needed to give to my children for Christmas. My credit card has been made and paypal made a successful transaction. I have no tracking details from AUSPOST and its the 17th of December 2019 and I have no shipment details of when its going to arrive

17 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Marco,
Sorry for the issues with your order experience. Can you please send me your order # and I will look into your issue.
David F

Rated 1 out of 5 stars

China! Never received order!

I’ve placed an order paying the extra $30 shipping to have it expedited and 14 days later I still do not have my order and have no idea where it is. The address on the site is Oregon but this company is out of China. items are shipped from China. If I had known that I would never have ordered knowing I wouldn’t get them in time. I can probably kiss that $200 good bye. Never order from this company!!

16 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Maria,
Sorry for experience with this order. We ship all our product from NC. Can you send me your order # and I can research it?
Thanks,
David F

Rated 1 out of 5 stars

Suspect

I ordered a pair of Puma Evodisc goalkeeper gloves. I never got an order number, an email or anything. I got my credit card statement and the charge was on there. It said 2 days shipping and it’s been 14 and I still haven’t seen my gloves. I called and was told my email and phone number weren’t in their system.

mothergoose0925@yahoo

13 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Yancy,
Sorry for the issue with your order. Please send me your order # and I can look into it for you.
David F

Rated 1 out of 5 stars

A friend of mine recommended this site…

Order # 415123749
A friend of mine recommended this site and I made an order for a few jerseys and small items, some of which are supposed to be Christmas gifts. I qualified for the free international shipping which I expected to take a week or two at most, but the company is now telling me my items wont arrive until well over a month after I made my order. Seriously? How are things being sent from US to Canada taking that long when Ive made other orders from further away and gotten them in a matter of days?? Thats completely inexcusable.

Their customer service has been quick to respond to my emails which is great, but they offer no help whatsoever and one rep basically said I shouldve paid for express shipping which wouldve taken days instead of over a month. How can you justify that much of a difference in shipping times?

Im sick and tired of dealing with this order and want to cancel it completely and get a refund, but WSS is saying its in transit so it cant be cancelled until it gets to me mid January, at which point the gift items are past their point of being needed.

To add further frustration, I called FedEx and they said the tracking number this company does not even exist so Im even further annoyed about where my stuff is and when its coming.

This review site has a high rating for service but if you check out others there are thousands of bad reviews that I wish I wouldve seen before I made my order. Im never buying here again and I wouldnt suggest anyone else does either.

To the company reading my review, all I want is my items delivered to me asap or you can cancel my order or I can take up the matter with my credit card company since this whole situation is getting extremely suspect with this long of a delay in delivery and the non existant tracking number.

BUYER BEWARE****

7 December 2019
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Alex,
Sorry for the confusion in regards to the time for delivery to Canada. I saw in the notes that the package has shipped but you can return them for a credit if you no longer need them. I am passing your comment along to the customer service lead.
David F

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