We had an issue with one of our card machines which started to print out receipts with full customer details on rather than truncated lines with the last 4 digits showing. We immediately got onto the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always hate having to contact sales teams, as they usually baffle you with jargon. However, Ben was an absolute delight, incredibly helpful and made it all very easy to understand. He had a very na... See more
Company replied
I had a fantastic experience joining world pay thanks to Emyr Phillips. the introduction meeting went vey well, he was really friendly and knowledgeable, and managed to save me almost £100 per mont... See more
Company replied
Highly recommended. We switched to Worldpay at the end of August 2026. Laurie and Jamie were extremely helpful from the outset providing answers and examples to any questions we had. They took con... See more
Company replied
Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.1
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I’ve had a genuinely great experience with Manish Mohan…
I’ve had a genuinely great experience with Worldpay, especially thanks to Manish Mohan.
Manish has been incredibly helpful, attentive and proactive from day one. What I appreciate most is that he doesn’t just contact me when there’s something to sell - he actually keeps an eye out for opportunities that could benefit my business. He personally calls or messages me whenever better rates become available or when new products are introduced that could be particularly beneficial for me.
He is always quick to respond, explains everything clearly and makes me feel like I actually have someone on my side looking after my account and my best interests.
It’s rare to come across someone who is this genuinely attentive and willing to go the extra mile. Manish is an absolute asset to Worldpay and a pleasure to deal with. I couldn’t recommend him highly enough!
Thank you, Manish, for always looking out for me and finding the best solutions! 🙌🏼
7 September 2026
Unprompted review
Reply from Worldpay
Hi Angelina,
Thank you for taking the time to share such detailed feedback.
We're thrilled to hear about your positive experience with Worldpay and, in particular, the exceptional support you've received from Manish Mohan.
It's wonderful to know that Manish's proactive approach, responsiveness and dedication have made such a difference to your business. We pride ourselves on building strong relationships with our customers, and it's especially rewarding to hear that Manish has consistently gone the extra mile to keep you informed about opportunities, better rates and solutions that could benefit your business.
Your comments about feeling supported and having someone genuinely looking out for your best interests are exactly the kind of experience we strive to deliver.
Thank you for your recommendation and for choosing Worldpay. We look forward to continuing to support you and your business in the future.
Kind regards,
Ashleigh
Customer Service from Worldpay
I spoke to Manish from Worldpay. He truly went above and beyond with his customer service. I would highly recommend worldpay.
7 September 2026
Unprompted review
Reply from Worldpay
Hi Julie,
Thank you for taking the time to share your experience. We're delighted to hear that Manish went above and beyond to provide outstanding customer service.
It's wonderful to know that Manish made such a positive impression. We'll be sure to pass on your kind feedback and recognition to him.
Thank you for your recommendation and for choosing Worldpay. We look forward to continuing to support your business.
Kind regards,
Ashleigh
A helpful and patient lady talked me…
A helpful and patient lady talked me through all I needed to do to reset my password. Thank you.
What about using a passkey like a fingerprint or facial recognition?
It would be safer and quicker for everyone.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Gerard,
Thank you for taking the time to leave your review. We're delighted to hear that our colleague was able to guide you through the password reset process and provide the support you needed.
We also appreciate your suggestion regarding passkeys, such as fingerprint or facial recognition. Customer feedback like yours is invaluable, and we're always looking for ways to improve both security and convenience for our customers. We'll ensure your comments are shared with the relevant teams for consideration.
Thank you again for your feedback, and we're pleased we could assist you.
Kind regards,
Ashleigh
I was with world pay my online payment…
I was with world pay my online payment system stop working I tried ringing for months got through people in other countries no body helped !
In end had go different payment provider now there trying charge me service fees 2 years worth ref : PO2000739207 . I will take this court as I have all evidence
I will leave same review every single week until you sort this out
6 September 2026
Unprompted review
Reply from Worldpay
Hi Michael,
Thank you for your review and I'm sorry to hear of your experience.
We have made some internal enquiries into this matter. Please contact Azzurro on 023 8111 2095 to discuss this further as they will be best placed to assist you.
Kind regards,
Ashleigh
Excellent Service and Support
A big thank you to Deren Erozkal for helping our business save money and for providing excellent support throughout the upgrade of our payment terminal and the setup of Payment Link+.
Deren made the whole process straightforward and was extremely helpful from start to finish. Our business is already benefiting from both the upgraded terminal and Payment Link+, making it easier for us to manage payments and serve our customers.
We really appreciate the support and would highly recommend Deren and the service provided.
1 August 2026
Unprompted review
Reply from Worldpay
Hi Tradar,
Thank you for taking the time to share your experience.
We're delighted to hear that Deren provided excellent support throughout your payment terminal upgrade and Payment Link+ setup.
It's great to know the process was straightforward and that your business is already seeing the benefits of the upgraded solutions. We understand how important it is to have reliable payment tools and dedicated support, and we're pleased Deren was able to deliver both.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
Lovely chap..
Lovely chap... explained everything well answered all my questions... very easy to order .. would definitely recommend
2 September 2026
Unprompted review
Reply from Worldpay
Hi Derek,
Thank you for your wonderful review.
We're delighted to hear that you found the ordering process easy and straightforward, and that all your questions were answered clearly along the way.
It's great to know that the support you received made such a positive impression. We truly appreciate your recommendation and your kind comments.
Thank you for choosing Worldpay.
Kind regards,
Ashleigh
Difficult to cancel
Company policy makes it difficult to cancel accounts.
4 September 2026
Unprompted review
Reply from Worldpay
Hi,
We’re really sorry about the issues you've had raising a complaint.
I’m sorry, I’m not able to locate an account from the details you provided.
In order to resolve this, please contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
Worldpay have not refunded our payments…
Worldpay have not refunded our payments for 2 months now.
They did not inform us they would be doing this and have not given any reason why. We have only been able to talk to customer services who are unable to explain the reason. Meantime we have stopped taking card payments as they will only hold onto these until there is some resolution, dare say we will still have to pay there charges
3 July 2026
Unprompted review
Reply from Worldpay
Hi Michele,
We’re really to hear about the service you've received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
My application was submitted at very short notice
My application was submitted at very short notice, through no fault of anyone. Glenn Hyde went above and beyond to help, working quickly and continuing well beyond normal working hours. It was nearly 11pm and he was still guiding me through the paperwork and helping me get everything signed off.
As I’m not particularly confident with technology, his patience, clear advice and reassurance were invaluable. I’m extremely grateful for his exceptional support and dedication. Thank you, Glenn!
2 September 2026
Unprompted review
Reply from Worldpay
Hi Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that Glenn was able to support you during what sounds like a very time-sensitive situation.
Going above and beyond for our customers is something we strive for, and it's wonderful to know that Glenn's dedication, patience, and clear guidance helped make the process easier for you, especially when navigating the paperwork and technology aspects.
Thank you again for your feedback, and we wish you all the best moving forward.
Kind regards,
Ashleigh
Outstanding Service Delivery
We are upgrading our terminals with Worldpay. The communication and customer service have been outstanding. Mr R Winfield (Corporate Sales Director) has been particularly accommodating and supportive, taking the time to walk each member of my staff through the payments link training and new setup processes.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Mary,
Thank you for your wonderful feedback. We are delighted to hear that your terminal upgrade experience has been a positive one and that the communication and support provided throughout the process met your expectations.
We are especially pleased to hear your kind words about Mr. R. Winfield. Providing clear guidance and ensuring customers feel confident with their new payment solutions is something we strive for, and it's great to know that the training and setup support was so valuable to your staff.
Thank you for choosing Worldpay. We appreciate your business and look forward to continuing to support you.
Kind regards,
Ashleigh
Detailed and efficient onboarding
The process was obviously detailed - but there was always somebody from the onboarding team who was available for a call to complete the next stage.
3 September 2026
Unprompted review
Reply from Worldpay
Hi Kiran,
Thank you for taking the time to share your experience. We're delighted to hear that our team was there to support you every step of the way.
It's great to know that someone from the onboarding team was always available to guide you through each stage and help keep the process moving smoothly. Providing accessible and responsive support throughout the journey is something we take pride in.
Thank you for choosing Worldpay, and we wish you every success with your business.
Kind regards,
Ashleigh
A frustrating experience after a promising start
Worldpay were extremely attentive when encouraging us to sign up and during the onboarding process, but unfortunately things seemed to fall apart once we were actually using the service.
We’ve had a number of technical issues which haven’t been properly addressed.
I initially used Payment Links+ to test a small merchandise shop and the setup experience was genuinely very positive. It was easy, straightforward and the store worked immediately. However, I’m not sure whether this is a relatively new product for Worldpay, because from the customer side it has proved quite unreliable and we’ve received a fair amount of negative feedback from clients trying to place orders.
The main issues we’ve experienced are:
1. The card payment page repeatedly timed out. Apple Pay seemed to work fine, but customers manually entering card details found that the page would refresh or crash before they could complete payment.
2. There was a considerable delay between customers purchasing and receiving their confirmation email; around 10–15 minutes on average. This understandably left people unsure whether their order had actually gone through.
3. More concerningly, during this delay the stock wasn’t updating quickly enough. This meant another customer could purchase an item that had effectively already sold out. Their payment would then be taken and automatically refunded, and we were being charged for those refunds. We weren’t even aware this was happening initially because we received no notification of either the order or the subsequent refund.
The live chat feature is also baffling. If you ring the helpdesk, you’re directed towards the online chat service. However, after going through the process and entering all of the required security information, you’re then told that the feature isn’t actually available yet.
We’ve also recently had an account review, and the way this was communicated could be significantly improved. The initial email looked sufficiently unusual that I genuinely wondered whether it was a phishing email. It then took far too long to find the correct contact number and speak to someone at Worldpay to confirm that it was legitimate.
I was particularly uncomfortable with a company as large as Worldpay requesting bank statements and other confidential business documents by email without providing a secure portal for uploading them.
Our funds are now being held while the review takes place. Account reviews themselves aren’t unexpected, but many of the questions being asked could arguably have been dealt with during onboarding. For a business that manufactures products to order, having a significant proportion of a month’s income tied up unexpectedly has a real operational impact.
The communication around the review is probably my biggest criticism. There is no obvious reference to it within our Worldpay dashboard, so from our side there was nothing within the account itself to verify that the email was genuine.
There have been some positives, particularly how easy Payment Links+ was to initially set up, and I’ll see how things develop over the next few months. At the moment, though, our experience has unfortunately been one frustration after another.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Jess,
Thank you for your reply to our request for further information.
I've passed this to our Support Team who will be in touch with you shortly.
Once again please accept my apologies for any inconvenience caused.
Kind regards,
Ashleigh
Account Manager
Deap has helped me with generating new accounts and assisting in any issues that I have had with clients
3 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to leave a review. We're delighted to hear that Deap has been able to support you with setting up new accounts and assisting with any client-related issues you've encountered.
Providing reliable and responsive support is important to us, and it's great to know that Deap has been able to help whenever needed.
Thank you for choosing Worldpay, and we look forward to continuing to support you and your clients.
Kind regards,
Ashleigh
Excellent support from Manish at Worldpay
We recently set up Worldpay for our retail store and had a very positive experience. Manish was helpful, responsive and patient throughout the process, answering our questions clearly and making sure everything was set up correctly. The proposal was explained well, and any changes we needed were dealt with promptly.
Overall, a smooth and professional service. Thank you, Manish.
21 August 2026
Unprompted review
Reply from Worldpay
Hi Taj,
Thank you for taking the time to share your experience. We're delighted to hear that Manish provided helpful, responsive, and patient support throughout your setup process.
It's great to know that he took the time to answer your questions clearly, explain the proposal thoroughly, and ensure everything was set up correctly. We're also pleased that any changes you needed were handled promptly, helping to make the overall experience smooth and professional.
Thank you for choosing Worldpay, and we look forward to supporting your retail business for years to come.
Kind regards,
Ashleigh
Insane attitude over the phone from the…
Insane attitude over the phone from the woman who was speaking to my mum. It also seems she enjoys constantly talking over customers and acting with the immaturity of a kid, maybe she should fix that.
3 September 2026
Unprompted review
Reply from Worldpay
Hi Emma,
Thank you for your feedback, I'm sorry you're unhappy with the service received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
I was having problems which were…
I was having problems which were exhausting, but it was all sorted within 10 mins so easily.
3 September 2026
Unprompted review
Reply from Worldpay
Hi Raymond,
Thank you for taking the time to share your experience.
We're sorry to hear you were experiencing difficulties, but we're delighted that the issue was resolved quickly and easily for you.
Providing fast and effective support is what we strive for, so it's great to know our team was able to get everything sorted within 10 minutes and help take the stress out of the situation.
Thank you for choosing Worldpay, and please don't hesitate to reach out if you need any further assistance.
Kind regards,
Ashleigh
There's a company called createpay…
There's a company called createpay going round calling themselves Worldpay and misselling. I warned worldpay about it but they are actually in cahoots with them. Shame. I've been using Worldpay for many years but looking to switch now over the experience.
31 July 2026
Unprompted review
Reply from Worldpay
Hi Hasan,
Thank you for your reply with additional information. We are sorry to hear about your experience with Createpay.
I've passed this to our Support Team who will be in touch with you shortly.
Once again please accept my apologies for any inconvenience caused.
Kind regards,
Ashleigh
It refuses to work with one of the best VPN-s
I have tried to make a payment earlier today and to my surprise, the payments.worldpay.com web site refused to accept my connection because I dared to use one of the best VPN-s out there. So, they force people to make payments over whatever network they are on (including public wifi)rather than using a secure VPN connection. I do hope companies like this will eventually go out of business because they deserve it!
3 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to leave your feedback.
We act as a payment service provider which means we don’t hold
any information about the goods or service.
To resolve this, please raise your concerns directly with your
merchant to allow them the opportunity to resolve this for you.
If necessary, the merchant may contact us to follow this up for you.
Kind regards,
Ashleigh
This company has been professional from…
This company has been professional from day one. Always helpful staff on the phone or online, Emma in particular has been super! Very helpful, and always quick to answer any queries. The prices for their services are very competitive too.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Kimberley,
Thank you for your wonderful review. We're delighted to hear that you've had a positive experience with Worldpay from day one and that our team has consistently been professional and helpful, both over the phone and online.
It's especially great to hear your kind words about Emma. We're pleased she has been able to assist you promptly and provide the support you need whenever you have questions.
We're also glad that you find our pricing competitive and that our services continue to meet your expectations.
Thank you for choosing Worldpay and for taking the time to share your experience.
Kind regards,
Ashleigh
Seamless Switch
Deren was extremely friendly and helpful and made the whole switching process seamless and easy. I love the Worldpay dashboard and the Customer Support is amazing! Thank you Deren for all your help!
Ben Quarman, Director Ben Quarman Electrical Ltd
1 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to share your experience.
We're delighted to hear that Deren was friendly, helpful, and made the switching process seamless and easy for you.
It's also wonderful to know that you're enjoying the Worldpay Dashboard and that our Customer Support team has made such a positive impression.
Thank you for choosing Worldpay. We look forward to continuing to support your business.
Kind regards,
Ashleigh
Kind regards,
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