Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring th... See more
Company replied
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Review summary
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Reviews shaping this summary
Since our local world of water closed last year I have been ordering pond food for my koi on line. All works extremely well, easy site to order from and delivery always prompt. Only thing I miss i... See more
Company replied
Very good customer service, helped me out with a lily plant order which was delayed twice, was contacted twice by phone to tell me my options. They offered me an alternative free of charge and put my... See more
Company replied
Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indee... See more
Company replied
Company details
Written by the company
Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)
Contact info
Hastings Raod, TN17 4PL, Cranbook, United Kingdom
- Mail Order 01580 243 333
- direct@worldofwater.com
- worldofwater.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Great delivery service and a first…
Great delivery service and a first class product my water feature looks lovely thankyou
23 May 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Speedy service.
22 May 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Journey from purchase to delivery was…
Journey from purchase to delivery was very easy, when aquarium arrived it was well packed on a pallet and was of very good quality
22 May 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Enjoy your new aquarium.
Top rate service
Very good customer service, helped me out with a lily plant order which was delayed twice, was contacted twice by phone to tell me my options. They offered me an alternative free of charge and put my refund onto my account, so everything is good, Thanks.
28 May 2025
Unprompted review
Reply from World of Water Aquatic Centres
Thank you for leaving us 5 stars. We pride ourselves on top customer service and are delighted by your review. Have a good evening.
All went to plan
22 April 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a review. Have a great bank holiday weekend
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great bank holiday weekend.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Enjoy your marginal pond plants. Have a great bank holiday weekend.
Great plants, great packaging
Great plants, great packaging
Really strong, well-developed plants, packaged perfectly to preserve them during transit. Already showing good growth after only four days.
22 April 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We are delighted to hear that the plants are enjoying their new home. Have a great bank holiday.
Very happy with my purchase
Very happy with my purchase. Healthy plants which are now thriving in my small pond. Would recommend World of Water...
22 April 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your kind words. Have a great bank holiday weekend
Good quality plants well packaged
The plants arrived in excellent condition, nicely packaged.
21 April 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We hope you enjoy your new pond plants and the bank holiday weekend.
Good customer service service
Good customer service service. Helpful staff, now I have a great pond vac that suits me and my pond.
24 March 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We’re delighted we could help you find the most suitable pond vac for your needs. Have a great day.
Fast delivery packed well
24 March 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend
Highly recommend them
Very quick and efficient service with product competitively priced and has exceeded expectations
24 March 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and excellent feedback. Have a great weekend
Lido 200 tank and cabinet
Easy to order on line also for picking delivery day.
Only comment would be a bit more communication to do with delivery conformation would help to know that all gone through
23 March 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for the great feedback, we are always looking for ways to our improve service and appreciate your review.
Excellent customer service
Excellent customer service, prompt response to email and phone queries, friendly and helpful staff.
28 March 2025
Unprompted review
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your great feedback. Have a lovely weekend.
A first class service.
My order arrived on time and well packed. I found it easy to access the website and find the goods I wanted and at a good price. That's why I look at World of Waters web page's first.Thanks for the 1st class service. I will come back again when I need any thing for my pond
25 February 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your wonderful feedback. Have a great weekend.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend
Shame
Well pleased but when I bought at your shop near Watford I bought two different types with cheapest one free as you're offer but on line you cannot do this and that is a shame
25 February 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a review. Some offers do vary between stores and online but most are the same. However we have noticed you have purchased a food order, mix and match, which is only available in store. Have a great weekend.
Good customer service …
Good customer service after a component of a fountain failed to work after a short period.
20 February 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great evening.
Very sad no call back from the company…
Very sad no call back from the company bought a hamster who unfortunately chewed through the box before we got him home rang them as he’s not in the car he was only in the carry they supplied for short time poor little thing maybe you suggest a plastic carry, which I have now bought and gone to another company Poor poor customer service as a call back would have been appreciated as we were upset that he has escaped, please give out some better advice
20 February 2025
Unprompted review
Reply from World of Water Aquatic Centres
Hello Michelle, we have spoken to the team at Blackpool and they have apologised for the misunderstanding. Please can you call the store at your convenience and ask to speak to Ben. Their number is 01772 684129.
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