The palo santo cones are not very good compared to the incense sticks and palo sticks. I emailed explained this, I got a reply saying thank you but no offer of returning the item or replacing the it... See more
Company replied
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See what reviewers are saying
I was gifted a pack of 1.2 palo santo and oud incense sticks recently and I can honestly say they are the most delicious exquisite incense sticks I have ever hand. Most hurt my chest, these did not. T... See more
Company replied
Great Product, great service, their product are toxin-free and I also think they offer really good value for money. They only use natural ingredients and even packaging materials are sourced ethically... See more
Company replied
Discovered these guys back at the end of 2020 and haven’t looked anywhere else since! Our home consistently smells amazing - top quality incense. Just added the paolo santo essential oil to our... See more
Company replied
Company details
Written by the company
Our company believes in natural, authentic and sustainable products designed to compliment practices like yoga, meditation and mindfulness by creating a relaxing environment.
Contact info
152-160 City Road, EC1V 2NX, London, United Kingdom
- 0800 887 0252
- hello@worldlyaromas.com
- worldlyaromas.com
4.5
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The palo santo cones are not very good…
The palo santo cones are not very good compared to the incense sticks and palo sticks.
I emailed explained this, I got a reply saying thank you but no offer of returning the item or replacing the item despite me being a loyal customer. Not entirely happy with the service this time.
11 May 2026
Reply from Worldly Aromas
Thank you for your feedback, as per your request on email we have asked that you return the product so we can go ahead with a refund or exchange as per your instructions on the same day you reached out to us. However we have not heard anything back from you.
I was gifted a pack of 1.2 palo santo…
I was gifted a pack of 1.2 palo santo and oud incense sticks recently and I can honestly say they are the most delicious exquisite incense sticks I have ever hand. Most hurt my chest, these did not. Their scent was delicate and light and my front room still smells lovely this morning 🩷
16 May 2026
Unprompted review
Reply from Worldly Aromas
Thank you so much for the feedback on this, we are so happy that you like the products.
Beautiful scents and great service
Beautiful scents and great service. Highly recommended.
1 March 2026
Repeat customer at Worldly Aromas
Repeat customer at Worldly Aromas - wouldn't buy insense from anywhere else. Gorgeous quality scents.
22 February 2026
Reply from Worldly Aromas
Thank you so much for your feedback, glad you like the incense!
Fantastic products
Fantastic products. Used the oil many times. Tried the diffuser on last order and equally as good. Beautifully presented too.
1 February 2026
These products smell DeVine and love…
These products smell DeVine and love the fact that are not toxic as others . Arrived quickly and very pleased with them
9 January 2026
Reply from Worldly Aromas
Thank you so much
Beautifully packed fast posting
Beautifully packed fast posting, amazing incense, second order, highly recommend seller.
16 November 2025
Reply from Worldly Aromas
Thank you so much Jennifer for your review.
I'm a very please customer
Great Product, great service, their product are toxin-free and I also think they offer really good value for money. They only use natural ingredients and even packaging materials are sourced ethically and from sustainable sources as much as possible. I also like that their diffusers last a long time. I'm a very pleased customer and will continue to buy from them.
14 November 2025
Reply from Worldly Aromas
Naz, This seriously made our day! Thank you so much for this feedback. We love our diffusers and we are so happy you like them too!
Wonderful incense
As usual, easy to order excellent quality products they smell absolutely beautiful. I’ve been buying them now for a few years will always go back excellent quality highly recommend.
20 November 2025
Reply from Worldly Aromas
Thank you Jo, forever grateful to you!
just the product - nothing else
just the product, no helpful guides, no how-to or anything
missed opportunity
20 November 2025
Reply from Worldly Aromas
David, please find attached a link on how to use the product you selected. It is from our website within the contents section of the product. We hope this helps. https://worldlyaromas.com/collections/palo-santo/products/palo-santo-stick-bundles
Reply from Worldly Aromas
Thank you so much for your feedback, that means a lot to us.
Reply from Worldly Aromas
Thank you so much Wendy!
Haven't received my order
14 October 2025
Reply from Worldly Aromas
We apologise that this happened but due to the item being out of stock the system should have not accepted your order.
5 stars from me !
I have used Worldy Aromas several times. They have always been very efficient and friendly with the whole chain of events from me placing the order to its arrival.
I have nothing negative to say about them
20 August 2025
Reply from Worldly Aromas
Thank you so much Sally!
Delicious Fragrance
Well worth the extra price,fragrance is fantastic and lingering,smooth burn and heady.
21 August 2025
Reply from Worldly Aromas
Thank you so much for your feedback, glad you like the fragrance!
Repeat customer
Repeat customer. Tried many incense sticks and even though I have my favourites all are good quality.
9 July 2025
Reply from Worldly Aromas
Thank you so much for your feedback!
Oud Al Arab is my new favourite!
As always, my expectations have been exceeded. The best products, the best smells. Thank you!
25 June 2025
Reply from Worldly Aromas
Thank you, it's our new favourite too!
Reply from Worldly Aromas
Thank you that is very kind
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