Poor communication
I had to change my plans for a business trip and used their insurance option provided by AXA to cover 90% of cost in case of a change in circumstances neccassitating the cancellation of the trip.
Axa requested documents, which WorkTrips.com should have provided but instead they sent me some extracts from their system by email and when I requested clarification on whether this will be sufficient for Axa, I still haven't received any clarification. This whole process is unclear and I still haven't received any reply to my last email. That's poor communication on their part and not treating the customer seriously.
The software is great and easy to use and their agents are usually fast in helping book the trip or resolve issues during the trip but the main reason for me to use their service was the insurance option, which in this case is not being handled very well unfortunately.