Google Reviews 

Google Workspace starts off like a dream—it promises seamless tools, sleek integration, and the power of Google behind your business. But once you’re past the honeymoon phase, it becomes a frustrating maze of disconnected products, confusing admin panels, and impossible account recovery processes.

I bought my domain through Google Domains (great!). Then Google sold it to Squarespace without my input (not great). I lost access to DNS because I deleted the original admin account—and there’s no easy way to recover or edit that without jumping through flaming hoops.

Google Sites is painfully basic. Workspace billing is clunky. Support can’t help with domains anymore. And even though Workspace shows my domain as “verified,” I still can’t edit the DNS to point my email elsewhere.

TL;DR: Too many moving parts, too little transparency, and zero user empathy.

If you're a solo founder or just want to run your email and website cleanly, I'd skip Workspace and use a combo like:

Zoho or Namecheap for email

Squarespace or Notion for your site

A proper domain host with real support

Google Workspace could be amazing—but right now, it feels like a tangled legacy system pretending to be startup-friendly.

There's a discrepancy in the company's approach; it permits payment processing from the unrecognized country but restricts service availability.

I was with workspace for a few years but then realised I was using most of the features and paying loads of money. I recently stoppped my subscription. Now I can’t access my email account. Seems locked to google workspace which won’t work without a subscription. I can’t talk to anyone from google about this problem. There’s no email address, telephone number, online help advisor. This is unbelievable for a paid subscription service. Even the smallest companies have some form of person you can speak to for help.

I tried asking the community but haven’t got a response. Can’t even find where the response will be.

Google are crooks.

Emails working ,that's it.No business benefits. Same functional usage as a private customer.Borher me for screen lock on mobile devices...absolut money wasting.Better host a custom email elsewhere.

The mail system works and that. Annoying they keep increasing prices, for the very basic product I signed up for. Impossible to navigate if your want help og want to opt out of the payment.
Good product, completely annoying with the money focus they have to squuze more our of their customers.
"we charge you based on the number of users" even though the billing said 6.90 EURO, they kept charging 13.88 euros. Just stupid and annoying.

Infuriatingly frustrating.

Quick to let you sign up and pay. I CANT LOG IN! I just click my admin account and it DOES NOT LOG IN!!!!

Support promise to call you and its an international call centre with people screaming in the background like you're at one of their local train stations, and anything they say you cannot understand in the slightest.

So, i'm locked out. No admin support. Cant access my new businesses e-mail, havnt been able to for a week and not sure I will ever be able to again

Trust me, disgusting customer service i have seen in my life time. This is 4th day i am struggling to access my business email and every time a verification code is sent to the same email inbox which i am asking customer support to access it. Does it make any sense? I have given my phone number and they said it it is switched off which is a big lie. Disgusting and unprofessional service despite paying monthly fee for business emails.

Digital Hostage: How Google's Account Lock Brought Our Business to Its Knees

The morning our entire company lost access to Google Workspace, I watched 7 years of business operations disrupted to a full halt. One arbitrary notification about "Information required to unsuspend your Google account" - and suddenly all of our employees were cut off from everything. Client communications, project files, financial records, and years of business intelligence - all held hostage behind Google's impenetrable wall of automated responses.

The financial bleeding started immediately. Clients couldn't reach us at our professional email addresses. Calendar access vanished, leaving us scrambling to reconstruct hundreds of scheduled meetings and deadlines from memory. Sales teams lost access to their entire pipeline documentation. Customer service couldn't access support histories or client files. Our management was locked out of all banking, trading accounts, and basically anything requiring 2FA via email.

The cascading effects were devastating. We missed crucial client deliverables because the files were trapped in Google Drive. Proposals worth thousands of dollars failed to reach prospective clients. Standing meetings with major accounts were missed. Our reputation, built meticulously over years, began crumbling in hours.

The most maddening part? The complete absence of support or guidance to mitigate the emergency. Our business has paid thousands for Google Workspace, yet there was no emergency contact, no escalation path, no way to reverse the situation. It took hours of research to understand what was going on. Was it a storage issue? A payment issue? No information could be found except for: "your account has been suspended". We were finally able to find the "appeal process" through a customer rep, only to find they had an additional 24-hour response time.

Our accounting team lost access to crucial spreadsheets right before payroll. HR couldn't access employee documents. Development teams lost access to their documentation and collaborative workspaces. Every department discovered just how deeply Google had become entrenched in our operational infrastructure.

The recovery costs were staggering. Emergency IT consultants. Temporary workaround solutions. Lost billable hours. Damaged client relationships. Financial exposure losses - all because one tech giant has the power to unilaterally sever a business's digital backbone.

This isn't just about inconvenience - it's about the existential threat of entrusting critical business infrastructure to a company that can terminate access on a whim. We learned the hard way that Google's monopoly on business services isn't just about market dominance - it's about having the power to devastate any company foolish enough to become dependent on their ecosystem.

Small and medium-sized businesses are especially vulnerable. We lack the resources for redundant systems or the clout to demand accountability. Google's "enterprise" support is a myth - when crisis hits, you're just another ticket in an automated queue, watching your business bleed out while waiting for a response that may never come.

The business world needs to wake up to this reality. Google's dominance in business services has created a single point of failure that no responsible company should accept. The convenience of their integrated services comes at the cost of putting your entire operation at the mercy of algorithmic judgment and unaccountable corporate power.

Our story should serve as a warning. If you're running a business on Google's infrastructure, you're one automated flag away from disaster. It's time to seriously reconsider whether the efficiency of Google's ecosystem is worth betting your company's survival on their benevolence.

Wish I had read these reviews before signing up. Never in my life have I experienced such terrible customer support. They are dishonest, incompetent and to date have wasted 7 hours of my time on what should be a minor issue to resolve. They also do not accept or process complaints - DO NOT GO WITH GOOGLE FOR YOUR BUSINESS.

Useless customer support. They've been taking me around in circles with instructions that lead me to the starting point again and again. They don't read my requests, they just copy pre-made answers that ask me to do what I'm telling them I cannot do.

We lost all access to our workspace and with that a lot of important emails, files, and the use of the domain that we had purchased in another provider. And there doesn't seem to be any way of recovering it.

Do not enter Google Workspace. You will regret it.

Worst Experience

Our company gsuite working fine .When we change card details it goes suspended .It takes more than 48 hours now.

Poor tech support team

Run a millions miles, barge pole, full blown nightmare, actually causing real world damage to our business.

Don't get workspace without doing research first.
Google kept double charging after upgrade. I have tried to speak with support but it is like a dark web maze. You keep circling around for hours trying to find information on how to get through to someone. I canceled and was charged $125 cancellation fee....
Navigating the software is not worth it for small business as it seems like you need someone full time to learn it and use it. So challenging and I use many softwares in my work. Terrible and frustrating experience.
I feel like I was scammed. Very unprofessional.

DO,
NOT BELIEVE ANYTHING THEY SAY,
ABOUT,
GE F**KING NI !!!! GEMINI...
ITS THE MOST STUPIDEST ARTI-F**KING-CIAL
INTELLIGENCE!!!

If there was any less I would have given that…. I’m really angry at the fact that I will be paying for the rest of my life because there is no tech support. How can a company steal from people? It must be because they have monopoly, also being a giant company.
I want to cancel my services with them but they won’t help me, they don’t have any support for my kind of problem.
It was the biggest mistake in my life to subscribe to Google Workspace. Now my only option is to get a new credit card, so they can’t withdraw anymore money from my bank account.
Shame on you Google, shame on you.

worst tech support ever experinced, not going to be a customer here again, better be happy you got monopol on ads ,otherwise your company sucks.

need tech support because my account freezes, sends me through talking to AI for 4 hours now, no guidance or help what so ever, when companies get to big to take care of their customer, this is it!

The support for something as simple as Google Drive is horrendous. Spent 3 hours with 4 "technicians" today trying to solve a file storage issue. Besides having heavy middle eastern accents that you had to ask numerous times to repeat because you couldn't understand them, they never did solve the problem nor did they seem interested in doing so.

They are unethical. We have been charged twice without any reasons, we ask the refund for the double charged and they refused. They told me that the second charge would be used in the next months payment. The monthly charge should be 33.67€, I've been charged 2 x 33.67 €...I should have a credit of 33.67...no I've a credit 21.32 € reducing everyday and they do not provide any clarification or assistance.,

Good experience

I decided to see what Google Workspace was about since I already used Google Business and never had a problem. That was literally the worst decision of my life although going in with complete careful consideration! The Google Workspace is purely unethical. After obtaining and paying for a domain with Squarespace, recommended by Google, the window closed or crashed somehow and I no longer had access to my account! Neither Squarespace nor Workspace have a way of contacting anyone-by phone, email, chat, NOTHING. They Google support phone # routes you to a “Sales Team who will be with you shortly” no one ever answers. I held 1 hour and 45 minutes on the first attempt, then over 2 hours on the second. I never received any receipts for my purchases which were drafted from my account. Stay away from this product. Shame on Google