Google Reviews 

Absolutely awful service. Google has gated its support behind a Gemini AI chatbot instead of allowing customers to speak to a real person.

I cancelled the service after just 10 days and deleted my account within the 14-day cooling-off period. However, because I no longer have an active service, I cannot access the option to speak to an agent or even request a refund.

The support bot has the cognitive ability of a pebble, and the entire system is ridiculous: once you cancel, you lose access to the support needed to resolve your cancellation and refund. Absolutely shocking from a company the size of Google.

Update:

Under the UK Consumer Contracts Regulations and Consumer Rights Act, I believe I was entitled to cancel within 14 days. Google has nevertheless retained my payment while providing no meaningful way to resolve the issue. I have now contacted my bank, and a payment dispute has been opened.

Absolutely disgusted. I will be leaving a google review against you guys.

"All people be aware of the lack of compassion of google workspace team.

Choose anybody else possible.

I created 3 email accounts and barely used 2 of them one wasn't even signed into (i will attach the image).

Google Cloud Segment (including Workspace): Recorded a total revenue of $58.7 billion and an operating profit of $5.3 billion in the final quarter alone (Q4 2025)."

I asked for around 60-70 dollars off my 91 dollar bill for a month which clearly i had made in error with email accounts that are too big in data and storage.

They told me as the accounts were active they couldn't help me.

I even have the image showing the various accounts with the 'last sign in ' column stating for that account 'Hasn't signed in'

I will be going elsewhere.

I of course was victim to the Dark pattern google uses in the workspace Directory.... Thinking I was making aliases on the ACCOUNT I MADE AND PAID FOR, locked me into yearly contracts for each of the "users" I made on the account in the directory.

Their "support" has the ability to do absolutely F all, but their web UI can just instantly lock me into yearly contracts with 0 prompting and no fix, should be investigated by consumer affairs agencies. I Will never recommend google to anyone.

Ill be going back to normal emails and everything. I'd only recently given in and changed over because of the ability to sign into websites with the google prompt, well that just cost me $960 to learn never to deal with google in a business sense.

Google Workspace locks you into annual contracts without any clear warning or reminders, keeps charging you even if you don’t use the service, and then demands a $364 “closeout fee” just to cancel. I even used the free trial and canceled two days after trying it and was still charged.

Customer support is useless. AI stonewalls you. And you can't contact am actual person workout having access.

At this point the only way to stop them is to cancel your credit card. This is not a service, it’s extortion.

1 star.

Extremely poor billing experience across both Google Cloud and Google Workspace.

I have dealt with recurring payment issues caused by Google’s own billing systems, not by my card, bank, or refusal to pay. My payment method is valid and has successfully been charged by Google before.

For Google Cloud, Google successfully deducted SGD 20.22 on 1 June 2026, proving the card works. Google Cloud support later confirmed in writing that when the balance is below the minimum automatic transaction threshold, Google may not even attempt to charge the card. Despite that, a separate automated system can still mark the account as past due, send payment warnings, and create suspension risk for linked projects.

In plain terms: a valid low-usage customer can be punished because the bill is too small for Google’s own billing system to charge.

Their “solution” was not to fix the billing behavior. Their solution was basically to ask me to preload SGD 50 or SGD 100, or use a reseller. That is not a fix. That is asking the customer to overpay in advance to work around Google’s own system limitation.

Google Workspace support was even worse.

Workspace is handled by a separate department from Google Cloud, with different support personnel and different billing amounts, but the same kind of billing chaos happened. Google showed me an amount of SGD 37.13, and I paid that amount in full on 30 May because that was the amount Google presented to me at the time. Then on 1 June, Google suddenly requested an additional SGD 1.24 and began flagging payment issues again.

Workspace support kept avoiding the actual issue. Instead of explaining why Google showed me a lower payable amount the day before, they kept implying that I should have paid the full amount. But I paid the full amount Google displayed to me at the time. The remaining SGD 1.24 was not clearly calculated or presented when I made the payment. I had to investigate and work out myself that this mysterious SGD 1.24 likely related to the final day of their prorated cycle.

This is unacceptable.

Google Workspace support came across as clueless, evasive, and more interested in pushing the blame back onto the customer than actually solving the billing issue. They could not provide a proper explanation, could not provide a real solution, and their only practical suggestion was for me to dump extra money into Google as overpayment.

That is not customer support. That is asking customers to lock up money with Google just to avoid Google’s own broken billing behavior. That money could have been kept in my own account or used elsewhere instead of being parked with Google as a workaround for their system limitation.

Meanwhile, the system floods customers with reminders and threatens suspension of services and domain access over tiny residual amounts that were not clearly presented at the time of payment.

A business customer should not have to investigate Google’s billing calculations themselves while support gives generic answers, avoids the actual facts, and the system threatens service suspension.

A valid customer with a valid payment method should not have to worry that Google Cloud projects, Firebase billing, Workspace services, or domains may be suspended because of tiny residual balances, unclear prorated charges, or minimum transaction thresholds.

The support staff may sound polite, but the billing systems and support process are deeply flawed. Google Cloud confirmed the issue and offered no direct fix. Google Workspace support failed to properly explain the SGD 1.24 until I traced the likely cause myself, while continuing to push the burden back onto me.

For small businesses, low-usage apps, Firebase projects, and Workspace users, this is a serious service continuity risk. I no longer feel confident using Google Cloud or Google Workspace billing for business-critical services.

My God what a disaster this product is! Beware! hidden price locking, verification system that does not work, I could go on. If this is a 'business product' Google need to go back to school/

Like other reviewers here, I have a business account and I cannot even log in to the ^&* thing. Admin resets (myself) and correct passwords, correct SMS codes, correctly identified phone numbers, and even used a passkey, and it STILL will not let me login!!!

In February 2024, Google placed my Google Workspace account into read-only mode due to exceeded storage limits. My team could not upload files or create documents. The only solution Google presented was a prompt to "acquire more storage."

Clicking that prompt enrolled my account in Google Workspace Business Standard — a plan I never knowingly selected and that cost significantly more than my existing Business Starter plan. There was no clear disclosure that I was changing subscription plans or agreeing to a higher monthly price. The upgrade was registered on February 6, 2024, the day after Google sent the storage emergency email.

That is a dark pattern: create urgency, block access, present one button as the solution, and bury the subscription change in the process.

I was charged for Business Standard for over 15 months before I noticed. When I contacted Google Workspace Support (Case #71450512), I presented the full documented sequence:

February 1, 2024: Google notifies me of a price change for Business Starter

February 5, 2024: Google warns my account is in read-only mode, urges me to "acquire more storage"

February 6, 2024 at 06:16 AM: Account is transitioned to Business Standard

Google's response across five different support agents: the services were available, so the charges stand. Not one agent addressed the deceptive enrollment sequence I documented. On the final interaction, I was redirected to Google's legal subpoena process — meaning their own support team acknowledged this was no longer a support matter.

I was charged for 15 months of overcharges I will not recover.

If you are considering Google Workspace, start here: when you sign up, Google pushes Business Standard as the default and makes it easy to miss that Business Starter even exists. That alone tells you everything about how they operate. The cheaper plan is deliberately buried so you start on a higher tier without realizing there was another option.

Once you are a customer, their Admin Console contains prompts that can change your subscription plan without making the billing consequences obvious. Check your plan and billing history from day one. And if something goes wrong, their support process is designed to exhaust you, not resolve your issue.

I wrote 10 Tickets, now I learned to accept the problem.

Worst service I have ever seen, everything is automated, nothing gets solved. You pay and eat shit, or just leave and eat shit elsewhere.

Modern corporatism.

charged without notifying and there is no way to contact them.

Absolutely AWFUL!!! Was locked out of Google Workspace for 6 weeks more, trying to get account to work. Hopeless and incorrect help from Google customer services. Eventually got back up and running but had two licenses and they wouldn't refund one. Totally inflexible and don't believe it was my fault I ended up with two as they changed my email address mid process and I asked them to change it back. Therefore suddenly I had two. They will not refund REALLY NOT HAPPY.

I was charged after I cancelled last month, the chat consultant told me I canceled domain not subscription and I don't get how these two where separated because initially when I paid it was subscription for the domain. Then on canceling there is a charge which the consultant did not explain instead of answer the page turned to error page. I wasted money I never used the account this month but got charged. I am disappointed seeing other reviews state they still get charged after canceling. I'm hoping I won't get charged further because communication cut off when I asked that they explain the cancelation fee unfortunately can't remember the cancelation term that was used.

If I could give negative stars I would. We signed up for the standard workplace in February, we set up for non renewal and thought it would be cancelled. Instead, we were billed for March and April, set it up for cancellation again and now in June we are being charged $140 for a cancellation fee; I was trying to log in to find out what is going on, now that our services are apparently actually cancelled we cannot get any type of customer support whatsoever. During the time that I was under the impression that the account was cancelled but were still being billed, I still could not get customer support. So now, we are out of money wasted on a service that we had requested to be cancelled prior to the trial period ending with no way to get a response or contact anyone to get answers to our questions. Highly recommend getting as far away from google as possible for any website or domain related services.

Extremely difficult to cancel service, misleading fee structure. Expensive.

I signed up for Google Workspace Business Plus on April 30th. By May 19th — just 19 days later — I was forced to cancel because the service was completely unusable.

The critical issue: when integrated with Microsoft Outlook, emails were automatically saved as drafts with no clear indication of whether they were actually sent. This caused serious confusion and disrupted my business from day one.

I spent an entire day trying to resolve this issue and it was impossible to fix. When I contacted Google support to cancel and waive the closeout charges of ₪773.58, they refused — despite me being a brand new customer of only 19 days who experienced a technical failure immediately.

Google is aware of this Outlook integration issue and has never resolved it. It is completely unacceptable to charge a new customer nearly ₪800 for 19 days of a broken service.

Case number: 71406637

Warning to others: Do not sign up for the annual plan. Google will trap you even if their service doesn't work.

😊

Absolutely the most awful experience, and I'm still stuck paying a monthly subscription fee for Google Workspace because nobody can figure out what the issue is and why my admin email won't link. And to cancel, you have to enter the admin email, but it's not linking, so I'm stuck in a loop. Customer service (who I chatted with for well over an hour) said they couldn't cancel for me, due to security reasons. So apparently, I'll be paying for a service for life that I can't use. Highly, highly disappointed in Google over this. -5 out of 5 if I could do that.

Google Workspace feels like a scam. They keep charging you for an account that hasn’t been used for months, and they don’t send notifications to your main or backup email, so it’s easy not to even realize you’re paying for it. Then, when you finally notice and try to cancel, the process is unnecessarily difficult.

And it gets worse: as soon as you cancel, they cut off access immediately, even if you’ve already paid for the rest of the billing period.

Honestly, it feels like a business model designed to quietly take money from individuals who aren’t actively monitoring their subscriptions. Doesn't Google have enough money, have to rob individuals this way?!

Completely scammed me took money i didnt have to give when i asked for help they said sure first go and cancel ur subscription now theres no way to access help anymore i work with non profit for disabled kids and im feeljng very suicidal rught now after what they did i dont know what to do or how to come back from this

Cancelled my membership and still being charged

A breathtakingly, extraordinarily incompetent company that locks people out of their accounts and erases their data against their will because it's too stupid or arrogant to think through the practicalities of how its poorly designed account management processes affect people. Real facepalm material. Heads must roll. People must be fired. This company must be punished.