Woos Living NL Reviews 

Terrible Experience with Woos Living – Feels Like a Scam!

I came across Woos Living’s Teddy Couch advertisement on Instagram after initially seeing the OMHU couch, which had a similar design. Intrigued by the significant price difference, I decided to check their website. Without hesitation, I placed an order on February 26th, thinking I was purchasing from a reputable company based in the Netherlands.

However, my experience quickly turned into a nightmare. Shortly after ordering, I realized I needed to update my shipping address, but when I tried to contact the company, I discovered that their phone number was faulty and unreachable. Concerned, I started looking up reviews and found numerous complaints suggesting that Woos Living is a scam.

Now, nearly two weeks later, I still have not received any order confirmation, shipping details, or any form of response from their customer service. I have tried calling multiple times, but there has been absolutely no answer.

At this point, I regret my purchase and strongly advise others to be cautious before ordering from Woos Living. The lack of communication and unprofessionalism raises serious red flags. If I don’t hear back soon, I will have to escalate this matter further. Avoid this company at all costs!

We are happy with our purchase, delivery as promised and product matches description. Thanks!

The website said that they would make an appointment for the shipping and that I should expect it within 2-3 weeks. Unfortunately they did not do this and as a result the package arrived when I was out of town and it led to confusion with the delivery. Furniture is not easy to just 'leave somewhere' so knowing exactly when the delivery is a few days away is impt. The shipper GLS was also not great in terms of understanding how to reschedule a delivery.

This said, the store reached out via What's app and was empathic, supportive and as helpful as possible, so I appreciated this.

In the end the package was received, the item is good and easy to unwrap.

My advice to the store- check in with 1 email to confirm the estimated ship date that this works for the recipient before sending. Even knowing it's about 3-4 days away is helpful (if you are travelling for example). Also consider another shipping agent, GLS is not known as a good one and it hurts your reputation.