Delivery was missing items, then phone calls were never answered. Emails took too long to be replied to. Items initially promised to be delivered again but then after a while they sent email saying t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The furniture is amazing. Great quality. Guys who delivered it were very helpful and put the table together in no time. Would have given 5stars but there communication is dreadful. Emails, text m... See more
We bought our dining room table and chairs from Woodstock at the Hylands flower show. VAS the seller was extremely professional and put no pressure on us to buy as the quality of the product sold... See more
We purchased our table and chairs at a build show, we were just starting our new build and wouldn’t be ready for delivery for quite some time, Woodstock were happy to keep our items until they were ne... See more
Company details
Written by the company
Quality bespoke indoor and outdoor furniture.
Contact info
Rickfield Farm, OX15 4RS, Milcombe, United Kingdom
- 01295 722424
- info@woodstockhome.co.uk
- woodstockhome.co.uk
4.2
Great
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service right through from…
Exceptional service right through from order to delivery
22 May 2024
After 6 months I still had not received…
After 6 months I still had not received my table. I therefore cancelled my order and then commenced the battle to receive my refund. It was not an inconsiderable amount. 4 months passed and I eventually received my refund from the credit card company. DO NOT USE THIS FIRM.
30 May 2024
Comfortable dining chairs
Ordered four lovely dining chairs at the Ideal home show. It was delivered within the eight weeks promised. The staff were very nice. Delivery was excellent and chairs have brighten up my dining area. I am very pleased because the chairs are also very comfortable.
21 May 2024
Delivered on time by courteous and…
Delivered on time by courteous and efficient operative.
29 May 2024
Process from start to delivery
Process from start to delivery was great even though have a minor issue with the table the delivery guys temporarily resolved it.
29 May 2024
Our table was made to order so took a…
Our table was made to order so took a few months to be shipped in. Wow - well worth the wait. Stunning table. We’ve been looking for something special for ages and then found this plus it was at a great price.
22 May 2024
Really helpful,excellent price
Really helpful,excellent price, good customer service, brilliant delivery team.
20 May 2024
Would definitely use this company again
Would definitely use this company again. Bought an oak extending dining table from the ideal home exhibition. Sales man was very professional. The delivery guys were amazing and the quality of the table was definitely worth the money.
13 May 2024
We are only at the purchase stage
We are only at the purchase stage we have paid in full for delivery in June. Great deal at the home and garden show from Dinny?
The work shop and delivery team have a lot to live up too.
5 May 2024
Great company, great products 😃
Great company, great products. Very flexible delivery. Can't fault anything.
We absolutely love the chairs.
8 May 2024
Terrible company
Order number 4302. Terrible company to deal with. Vas promises the world and delivers nothing!
I had a table delivered that was far from the quality table on display when we brought it. I emailed the company with photo's of my concerns and was met with silence. After repeated emails I contacted my credit card company and pulled back my payment as the goods supplied were faulty.
This didn't even prompt the company to get in touch!!!
Finally they got in touch to say they will be collecting their table.(probably taking it from my house and delivering it straight to some other poor mug)
Forget the bogus five star and four star ratings on this site. The three , two and one star ratings are more truthful. I expect Vas and his mates are responsible for the fictitious top ratings.
I paid £1500 for the table and have since found exactly the same table at Oak Furniture Superstore for £999!
21 March 2024
Unprompted review
Company non-responsive
Been waiting months for a replacement table (first one delivered fault) and replacement chairs (wrong ones delivered). They eventually promised a refund which never materialised. I've raised a section 75 instead.
8 May 2024
Unprompted review
Very pleased with our table and…
Very pleased with our table and chairs,was very helpful to be able to choose the right colour chairs by having both colour chairs at home, when we had decided we messaged the company and the swap was done, delivery drivers on time and very professional.
23 April 2024
Good Product - Poor Communication…
The product seems great and just what we wanted. The delivery / installers were very helpful and efficient. What was not good was communication by Woodstock Home and Garden. We had arranged for delivery for a particular week in April and they promised to advise the week before when we were in the delivery schedule. We heard nothing and attempts by e-mail and phone during the week delivery was due were not responded to. The following week we did get hold of them - they explained they had been at the Ideal Home Exhibition - fine but some response or note to that effect would have been helpful. When they did fix a delivery slot they kept to it.
23 April 2024
Excellent products
Excellent products. We hav now bought a dining table and a garden parasol. The quality is great. The men delivering very helpful in assembling the products and explaining how to care for them
25 April 2024
The service was amazing
The customer service was amazing , there was no pressure at all .
15 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.