Woods Furniture Reviews 

2,578
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible selection of top-notch furniture and the wonderfully welcoming staff who always offer expert advice and friendly support in store. People also highlight the exceptional delivery service, noting that items arrive promptly and team members handle assembly with great care and maximum efficiency. Though some customers experienced issues with occasional product defects, such as minor scratches or faulty parts noticed upon delivery. A few reviewers also noted occasional inconveniences regarding return processes or collection scheduling when dealing with these damaged items. Buyers appreciated when support teams managed to resolve these unexpected problems efficiently.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning furniture that is clearly well made and stylish.... See more

Delivery service

Customers report positive experiences with the delivery service, often highlighting punctual arrivals and... See more

Staff

People report positive experiences with staff, highlighting helpful, knowledgeable, and genuinely friendly... See more

Quality

Clients share positive opinions on quality, consistently highlighting the solid build, stylish designs, and... See more

Service

Reviewers highlight positive aspects of service, praising the helpful, friendly, and knowledgeable staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also... See more

Company replied

Rated 5 out of 5 stars

What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... See more

Rated 5 out of 5 stars

It is little wonder that Woods has been trading successfully for 151 years. Karen in the Bournemouth shop was incredibly helpful whilst choosing our table. Office phoned a week before to check our... See more

Company replied

Rated 5 out of 5 stars

Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Kitchen Furniture Store
  5. Rustic Furniture Store

Written by the company

We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,578)

534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you George and Mark

Delivery of furniture can be not sometimes be the easiest but George and Mark made the job look easy on a very warm day and were both very welcoming and acted very professionally. Thank you Woods Furniture and George and Mark.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Sennen went above and beyond to help…

Sennen went above and beyond to help us. He even made a wee video of the furniture as we live in Aberdeen. He answered all our questions and nothing was too much trouble for him. We really appreciate his help. Thank you Sennen

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Bought the dining bench brow faux leather but looks like real leather. Delivery was good ..had to just put legs on was easy. It came so well packed wrapped seen nothong like it. Will ordee from this company again..and it looks like a show stopper in my new home

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend woods furniture store

Fantastic chap (sennen)in store very helpful and very knowledgable, castle point store.
Brilliant very helpful delivery men mark & george they had to build the table and spent time letting us decide where its final resting place such lovely men thank you
Highly recommend woods furniture store

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and value for money. Brilliant customer service.

I have no complaints about my experience with Woods Furniture. I ordered 2 dining room chairs. The timescale for delivery at the time of ordering was 6-8 weeks, although I received an update to advise me there would be a delay. There was no hurry for the items, so it didn't bother me. The chairs arrived a couple of weeks later. The quality was impeccable and they were packed brilliantly, mitigating any risk of damage. The chairs weren't cheap, but they were brilliant value for money. Quality chairs at a fair price with great customer service. I'll definitely be using Woods Furniture again in future. They're highly recommended.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

The staff in the Brewery Square showroom were excellent. And the delivery drivers Mark and Josh were very professional. I would highly recommend Woods Furniture.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Bar Stools in the sale

Brought a set of 2 bar stools in the sale. Very pleased with my purchase. I was also extremely impressed with the excellent personal level of customer service I received from Eliza at the Dorchester store. Right from the initial greeting she was friendly, and went out of her way, going that extra mile to help me locate the set as originally the items were out of stock. She took my details and managed to source them from another store and called me, reserving them for me. I then collected them from the warehouse and she kindly kept me informed every step of the way. She even followed up to see if everything was ok and if I was happy with my purchase. In fact I could not be happier with my bar stools. They are such good quality, look very stylish and are the perfect height with foot rests, as well as being super comfortable. Thank you so much Eliza, well done. I would highly recommend Woods, and I will definately be returning for more furniture.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality bar stools

Excellent quality bar stools.
Quick and easy ordering and payment.
Easy collection from warehouse.
I would recommend this company not only for their service but the selection of attractive and good quality modern furniture.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Show house looks amazing - thank you Woods!

Woods have provided reliably good products and service to us, for furnishing our show house at Brewers Quay in Weymouth. We would like to thank Anya for her excellent customer service and also to the warehouse assistant who was so helpful getting the dining table into my car when we used the click and collect option. The sofa and large items' delivery was also reliable and friendly. Great local business!

1 July 2026
Unprompted review

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