Wood Mall Furniture Reviews 

73
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the ordering website is easy to use, with speedy shipping options and prompt delivery times. Many consumers also appreciate the helpful nature of the delivery personnel who frequently assist with bringing heavy items upstairs. Some reviewers were not happy with receiving incorrect items, missing parts, or furniture arriving in noticeably poor condition. Additionally, buyers experienced poor communication, noting that messages and emails are frequently ignored when seeking assistance or resolutions. A few individuals also noted issues with cash payments and a lack of proper receipts.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, as some consumers praised prompt arrivals and... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast delivery times and smooth... See more

Quality

Customers consistently note ambiguous experiences with quality, as some reviewers praise the good materials... See more

Staff

Consumers experience mixed feelings regarding the staff, as many reviewers frequently praise delivery drivers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered on a Sunday arrived on the following Tuesday, cash payment on arrival, Double bed ordered and that's what came. They are basic, and functional,add a mattress topper and some decent quality pil... See more

Rated 4 out of 5 stars

Wardrobe was as described on the website, delivered promptly and company communicated well to inform us of when the wardrobe would be delivered. Quality is reflected in the price, perfect for a child'... See more

Company replied

Rated 4 out of 5 stars

Bed came next day guy was helpful but no holes in headboard but bed if nice and comfortable

Company replied

Rated 1 out of 5 stars

Fake website! based in Birmingham. they use different Watsapp number to confirm delivery. Ordered a single wardrobe with three draws, came down with 2 drawers then the delivery guy says he doesn’t kno... See more


Company details

  1. Furniture Store

Written by the company

Wood Mall Furniture is a UK-based online furniture retailer offering a wide range of beds, wardrobes, mattresses, bedroom furniture, sofas and more. We do free home delivery across the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

73 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(73)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

The sales team answer immediately and are always ready to help guide us. The delivery is efficient as well. Very friendly team.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy delivery

Easy delivery, came the day after I ordered my wardrobe in perfect condition. Will be using this company again.

Thankyou 👍

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Affordable furniture at affordable prices

Had some furniture from this company,it's great.a good choice of wood effects or white(I had a light wood effect. Very good price,you wouldn't get it cheaper and it's sturdy.a big plus got wheels on the wardrobes. I had the wardrobe,tall chest of drawers,bedside table and purchased a matching wardrobe on its own.if you have a budget to stick you wouldn't far wrong. And they deliver they let you inspect the goods before they bring them indoors..I waited 2 days.excellent service guys.thanks

7 December 2024
Unprompted review
Rated 1 out of 5 stars

If I could give minus 100 stars I…

If I could give minus 100 stars I would! I ordered 2 wardrobes feom this company for my sons bedroom as they looked amazing do not be fooled like me i had a delivery on Friday and parts were missing and also the wrong parts have been delivered to. i tried to contact delivery people 5mins after they left my house which they wouldnt answer also contacted the company for a refund as the product is damaged to but no1 is replying or willing to sort this out, I have called and messaged constantly since Friday and still no answer, they also wanted to charge me an extra £20 to carry it up the steps as i live in a flat which i told them anyway and they said delivery was free with order and it was no problem, this company is a joke and take your money and run stay well clear as you will be scammed and be left with a product that is damaged, can't even use due to parts missing and wrong parts being sent, no manual and not packaged properly just wrapped in cling film.. I am now £230 down and can't even get a refund as its cash on delivery also the delivery men were very rude to would not recommend at all!! Be warned to as they go under alot of other company's like meer furniture 2

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Do no use this company.

Delivery turned up at 10.30pm, then when I checked the wardrobe. One was damaged and incomplete. Company are not bothered, all they have to say is cod policy. Absolute cowboys.

5 April 2024
Unprompted review
Rated 1 out of 5 stars

This is a very bad experience with this…

This is a very bad experience with this company and I’d implore no one should ever try them as they are a hoax and SCAMMERS..they have different people working for them that are agents preying on innocents citizens to deceive and take their money with no service or a poor one ..I’m taking my next step by reporting to my bank ..

29 November 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all cost!!!!!! Total scam

I had a very bad experience with this company. Asides from the products being poor quality, the delivery driver and sales manager are very horrible people, that’s even if it’s not the same person handling both. My order was incomplete and I’ve been chasing them since the driver dropped the items off and ran away horridly. They’ve all been ignoring my calls and messages.
I do not recommend this company at all, they will raise your blood pressure

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Great customer services

Great customer services. They let me rebook a month in advance and did all the heavy lifting bringing it into my house. Brilliant quality bed, absolutely stunning and my autistic son absolutely loves his new bed. Brilliant and absolutely recommend!!

14 July 2023
Unprompted review
Wood Mall Furniture logo

Reply from Wood Mall Furniture

Dear James Smith,

Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you had a great shopping experience and that you are satisfied with our customer service.

It brings us immense joy to know that we could assist you in rebooking your order a month in advance. We understand the importance of planning, and we're glad we could accommodate your needs.

Moreover, we are delighted to hear that our delivery team was able to make the process easier for you by handling all the heavy lifting and bringing the bed into your home. Your comfort and convenience are our top priorities.

But most importantly, we are absolutely thrilled to hear that your son loves his new bed! We strive to provide products that bring joy and happiness to our customers, and your son's satisfaction is a true testament to that.

At Wood Mall, we take pride in offering high-quality products, and we are delighted to hear that you find the bed to be brilliant and stunning. Your kind words motivate us to keep up the good work and maintain the standard of excellence that we aim for.

We are truly grateful for your recommendation. Word-of-mouth referrals like yours mean a lot to us, and they help other potential customers make informed decisions about our products and services.

Once again, thank you for choosing Wood Mall. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We are here to help!

Wishing you and your son many restful nights and delightful moments with the new bed.

Warm regards,

Sam Hunt
Customer Service Team
Wood Mall Furniture

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