Never got the puzzles, never got the money back. Would recommend not to order something here.
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Much smaller than I anticipated and definitely over priced. It took forever for it to arrive (3 months) and only after I made contact with the company. It appears that your ordering from the US but... See more
After waiting forever to receive it, I put it together to find a piece missing. They did send me another puzzle which, may or may not, have all the pieces. I'm not interested or motivated to put it... See more
This is the most difficult puzzle I have ever done. Because the pieces do not lock into each other - every single time you add a piece the entire puzzle adjusts slightly. So one is CONSTANTLY gently... See more
Company details
Contact info
981 Great West Road, TW8 9DN, Brentford, United Kingdom
- info@wooden-puzzle.us
- wooden-puzzle.us
Hasn’t replied to negative reviews
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Not recommended
Never got the puzzles, never got the money back. Would recommend not to order something here.
Much smaller than I anticipated and…
Much smaller than I anticipated and definitely over priced. It took forever for it to arrive (3 months) and only after I made contact with the company. It appears that your ordering from the US but then you realize it is being shipped from China. I will NEVER order anything I see on Facebook again...this experience soured me.
This is a unique product to be sure
This is a unique product to be sure. However, when I received it several parts of the puzzle had not been appropriately cut and I had to damage several pieces in order separate them. I do not appreciate this lack of attention to detail.
You’re criminals
You’re criminals, illegally copying Unidragon intellectual property and pretending it’s your artwork. Shame on you.
You need patience
This is the most difficult puzzle I have ever done. Because the pieces do not lock into each other - every single time you add a piece the entire puzzle adjusts slightly. So one is CONSTANTLY gently having to reshape the pieces in place. Frustrating and not at all satisfying. I will say the end result does look beautiful.
Not at all happy with the chameleon
Not at all happy with the chameleon
The quality of the pieces, they don’t fit together well, the colour is nothing like the advertisement
The fish I ordered first was MUCH better quality!!!!
It took about 2 months to received the…
It took about 2 months to received the puzzles. However the service was quick, very kind and helpful.
Very happy with my second order
Very happy with my second order. Recommanded. Just consider that the pieces are small but really beautiful.
The product is excellent but it took…
The product is excellent but it took way to long to receive it
Had to resend the order after a couple…
Had to resend the order after a couple of weeks, the second order came after a few days.
Customer service.
I contacted company when first puzzle was missing two pieces. The response was polite and immediate. I was sent a new puzzle at no cost to me. Very good customer service. Puzzle was great too !
Not impressed
After waiting forever to receive it, I put it together to find a piece missing. They did send me another puzzle which, may or may not, have all the pieces. I'm not interested or motivated to put it together after already doing it.
Pretty poor.
Great customer service and decent…
Great customer service and decent wooden puzzles with some interlocking pieces. Beautiful colors, too.
Very beautiful
Very beautiful. A couple of pieces had small broken parts. Took much longer than told to receive it. But once I got it I really enjoyed making the puzzle.
Love the puzzles and appreciate the…
Love the puzzles and appreciate the great service. Had a piece missing and they sent me a brand new puzzle!
Disappointed when the puzzle never…
Disappointed when the puzzle never arrived in time for a birthday gift in Feb, but after I contacted you you sent another that came very quickly, immediately followed by the first one. One took about 8 week second one about 2.
When I let you know that they’d both arrived, and how to send one back, as only address was to China, you said to keep it!!
I have just found out another friend has been diagnosed with stage 4 cancer and has started doing puzzles, so guess who is going to receive it?
So I thank you.
Awesome puzzle
The puzzle is amazing and the customer service is incredible! They are quick to reply and helped my puzzle arrive quickly! Will buy again!
Wonderful, Creative Product
I bought two of these puzzles, the chameleon and the fish and I’m amazed at the designs and the clever designs of the individual pieces. I highly recommend these for puzzle fans or for those interested in something a bit different. I’m so glad I made the purchase.
I have not received the puzzle
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