Wood By Post Reviews 

825
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the precise custom cuts, helpful hinge holes, and solid edge banding perfectly match their exact project specifications. People also appreciate the secure packaging and fast delivery service, which ensures items consistently arrive in pristine condition. Some reviewers were not happy with sample deliveries. A few customers mentioned that they did not receive their requested color samples initially, although additional replacements were successfully supplied upon further requests. Additionally, a couple of consumers noted minor delivery damage, though overall satisfaction remained high.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are accurately cut and feature... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are accurately... See more

Service

Consumers find service to be excellent and describe the overall ordering experience as simple and efficient.... See more

Order

Users describe positive interactions with order, highlighting a simple and efficient online process with... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting fast shipping times and orders arriving on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used WBP a few times now and always found the quality and service excellent. On one occasion there was a problem but that was very quickly rectified. Although the prices appear to have increased... See more

Rated 5 out of 5 stars

Easy to order what you want in colour, style & measurements exactly as you want them. Something I needed for 3 pairs of doors all the same width but different lengths. Excellent quality boards & parti... See more

Rated 5 out of 5 stars

Our second order and as always an absolutely FIRST CLASS transaction. First of all the ordering process is clear and simple even for old wrinklies and then the lead time FANTASTIC. Here in no time wha... See more

Rated 5 out of 5 stars

A very reasonable turn-around. Quality of the cut to size, hinge slots & edged melamine was excellent. packaged professionally. delivery quickly once sent. I had tried another company, who after a 7 w... See more


Company details

  1. Carpenter

Information provided by various external sources

Wood By Post brings to you a range of decorative boards for all your DIY needs. Enter your custom dimensions and checkout. It's as simple as that!


Contact info

4.8

Excellent

TrustScore 5 out of 5

825 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(825)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have no issues with this order

I have no issues with this order. The custom made panels were exactly as ordered and were very well packaged. My one piece of feedback would to provide customers with the delivery date as my panels simply arrived without notice. The postage cost is also very high, so not a company I can order from regularly which is a shame because I have lots of projects and almost always I need a replacement but indo intend to use them again for something bigger due to the quality and choice, I just need to plan my projects carefully!

4 January 2025
Rated 5 out of 5 stars

Fantastic Company

Ordered a couple of sized shelves for a toilet conversion. They arrived damaged by the carrier and were replaced with no questions asked. 48 hour turnaround! A fantastic company to deal with and the shelves are amazing!!!

10 December 2024
Rated 5 out of 5 stars

Excellent quality

Excellent quality product with a personal service from people who understand their product and have experience of joinery. It’s great to speak to an actual person who answers the phone when you call.

9 December 2024
Rated 5 out of 5 stars

Great service 👏

Great service 👏 even if I change mind in last moment they done great job. Definitely I will use the again. Highly Recommended
Thank you for everything

2 December 2024
Rated 1 out of 5 stars

Sample didn't arrive even when chased…

Sample didn't arrive even when chased and redispatched.

18 November 2024
Wood By Post logo

Reply from Wood By Post

Thank you for taking the time to review Wood By Post. I can see that your replacement sample was sent out on the 2/12 via Royal Mail and would of expected you to have received this by now. I will get a new one sent out straight away.

Rated 1 out of 5 stars

Still haven’t received may order

Still haven’t received may order

20 November 2024
Wood By Post logo

Reply from Wood By Post

Thank you for taking the time to review Wood By Post. I am sorry to hear that you have not received your order. I can see from our records this was dispatched on the 28/11. I will get in touch shortly with an update.

Rated 5 out of 5 stars

Ordered some panels from these guys

Ordered some panels from these guys, 2 parcels delivered on separate days contacted them after the 1st part was delivered they took their time to listen to my inquiry and looked into the issue, they contacted me back to confirm the 2nd part is out for delivery on a separate van, absolutely not their fault, 2nd delivery arrived as they’d explained the panels where exactly what I was after and the after sales service was bang on, keep up the great work guys a lot of other companies could learn a lot from how you treat your customers.

5 November 2024

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