Woodartdeal Furniture  Reviews 

After a chaotic shipping ordeal where FedEx lost the first package and the seller went quiet, I ended up with two identical custom tables a month later. Despite my efforts to return the extra one, they've stopped responding. The product itself is fine, but the service was bizarre.

The table isn't wide enough to fit 4 people comfortably. If you had two people on each side, your plates would be overlapping. They promised to send me a wider one, but since it was the size I picked, they said I'd have to pay for the shipping to return it!!! I was beyond pissed.

The table looks just like the photos, but putting it together was a bit of a struggle since the instructions were nowhere to be found. It definitely took more effort than expected to get it set up.

Product taking too long to deliver; going on 4th week now. Comes from China and that part is hidden well. Quality of product is below average. Pay more at Mystic Barrels but get much better quality furniture and made in America.

These stools are absolutely gorgeous and far better than I anticipated. The website experience was also a highlight—couldn't be happier.

The biggest issue is that it comes with Incorrect installation hardware. It comes with hardware for cement not drywall, maybe because houses in china are made of cinderblock. No customer service help after purchase, they wither just dont respond or never directly address your issue. Forget trying to return anything you have to pay to ship them back internationally which is expensive. All of the holes in the shelves ordered are different distances apart. And the "Live edge" has saw marks all over it is bot sanded down and does not look as pictured. Its very poor. Very cheap. Orders coming from China so they take 5 weeks to deliver. Better off using any other company as the quality is poor and even if the sales makes the shelves cheaper you are paying more for shipping and buying the correct hardware to install your products after they arrive. This has just been such a waste of time and pain in the butt to deal with.

I ordered the dining table and 2 benches. Took a while to get here came from China. Packaging was busted up but everything was still protected I have never seen so much bubble wrap and tape and plastic corner protection.Was easy to put together but if you’re looking for a rustic real live edge furniture wrong company. All is perfectly smooth it’s wood and it’s heavy but not near like pictures on web. Pretty solid but almost looks fake.

Bought the live edge floating shelves. There’s a small crack in one spot of the wood—I’m not sure if it’s from the making process or just natural character in reclaimed wood. Either way, it doesn’t affect use.

Assembly took at least 30 minutes, and the instructions weren’t very detailed. The box was long and narrow, and I’d prefer sturdier packaging to reduce the risk of the wood getting damaged during shipping. It’s okay for the price.

I was very excited to see these beautiful natural looking wood shelves. It was intended as a Christmas gift. I ordered a month before Christmas. It arrived 6 weeks later, without any shipping date information. After trying to find out where the item was coming from, I realized the company is IN CHINA. I was patient, hoping to get what I ordered. The shelf is nice, but they didn't send the full hardware to mount the shelf. Customer Service was responsive, after a few days, After many communications, I was sent different mounting hardware than was pictured, and it was too big. Even after sending measurements. I give up. I'll try to find my own hardware.

I’m really happy with the wood stump side table. The one I received looks great in person and works perfectly as an accent piece.

My table was cut just right to fit my four corners. Stevin even sent me a diagram beforehand to make sure it would line up—really nice touch! Took about a month to get here, but totally worth it. Hung it up, and it feels solid—thanks, Woodart Deal!!

At the joint where the drawer meets the tabletop, the finish absorbed slightly differently. Structurally, everything is solid, and most people wouldn't notice this - but anyone who's used to looking at wood closely will spot it. Honestly, It's barely noticeable and doesn't affect use; it's just that I tend to pay attention to these small details.

Scam company. On sep/25 I brougth from them a mantel for my fireplace and six matching floating shelves with hidding brackets. After two months waiting, I received a shelves with not predrilled holes and the wrong brackets; besides, the shelves are not well sanded and stained. I went through a painfull and messy process to try to get my money back or the rigth product, they decided to make and send the product according with the original request. Today 1/16/26 I received the second shippment with exactly the same problems: wrong brackets, scratched wood, not predrilled holes. I am dealing with chinese scammers. Please stay away from them

After waiting 6 week 1 of the two live edge wood shelves arrived and it is not live edge wood. It is a piece of wood cut in a perfectly straight line on an angle and then clear coated.

I have been unable to get reimbursed for the second shelf that never arrived and no response to my request to return the shelf even when attaching the return policy on their website.

I wrote a review about long shipping delays/poor productand got this response from the company on trust pilot:

Hi Raul,

I’m confident your product now feels high-quality — the wood and the whole manufacturing process have been improved. Would you like us to remake it at no cost?

My bad, i just saw your review here today (You can contact us directly for quicker solution). I’ve sent you an email so our team can fully address the issues.
I‘ll’ take full responsibility. I appreciate your reply and will personally follow up to make sure everything is resolved.

- Founder Leo

FOLLOWUP: never received a follow up email. When I emailed them, I never heard back. Their response on trust pilot was just another scam to give the appearance they were a responsible company. Buyer beware!!

Agreed with the many reviews siting this company is a scam. Don’t order from them. They present them selves as authentic, high quality, and artisan, but the table I received was damaged and very poorly made of cheap materials. After reaching out to the company they refused to refund my order and instead offered limited refund to appease me.

I understood this wasn’t a fast-ship item, but the delay went well beyond the original window. What frustrated me most was the lack of proactive communication. I only received updates after reaching out multiple times. The desk itself eventually arrived in acceptable condition, but the waiting experience drained my patience and confidence in the process

The table arrived with a visible dent along the live edge. It's not structural, but it becomes noticeable once you're up close and using the table. It's frustrating because everything else about it looked fine at first glance. While I understand this could have happened during shipping, proper protection should have been used to prevent it. Support offered a partial adjustment, but I expected better quality control at this price point.

Not a reputable company. I ordered a desk and console - before I ordered, I asked if they could be made of the same type of wood and stained the same since they would be very near each other in the same room. They e-mailed me confirming yes, they could be. When I placed the order, I noted that in the comments, and e-mailed again saying I had placed the order and confirming the stain/wood. They again replied they had the info and confirmed that is how they would be made.
When I received the two pieces, they were VERY different colors. They also did not include the legs for the console. I e-mailed with my concerns and they told me to send pics of all the mailing labels, and of all the items received, including hardware. Someone else had unpacked them for me and taken the packaging to the recycle center so I no longer had the labels. WoodArt told me there was nothing they could do unless I could provide that. I told them since they shipped the items, they should have the shipping and tracking info, and I did not receive the legs, so I never had a label for that.
They then offered to remake the pieces. I (very generously) told them that was not necessary - I liked the console, so if they could just charge me for the legs and wood for the desk, I would refinish it myself (the total cost of the desk was about $600 and the materials - pine wood and metal legs would cost them maybe $100?). They told me that was great, appreciated my effort to work this out, and that they would refund me $100. The cost of the stain, clear coat and sandpaper were almost $60, so it would be a $40 net refund on top of hours to refinish. We are still arguing about that, they have now said they would give me $200 and that as soon as I accepted that, they would also send me the console legs "with free shipping". They OWE me the console legs, free of charge and with free shipping, no matter where we end up on the desk, but they are "holding the legs hostage" until I accept their offer, which I will not do. It just goes around in circles. I have disputed the charge with my credit card company and am waiting for word on that.
It is extremely frustrating - they are just playing games. Do yourself a favor and buy from a reputable source.