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Wonderskin Reviews 

6,646
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 5,659 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's colors and ease of application, noting that some eyeliners glide on smoothly and stay put as advertised. Reviewers often find the products long-lasting and effective, with some even replacing their previous cosmetics. The delivery service is generally seen as timely, and the overall user experience is positive for many. However, some customers also noted significant issues with product quality, particularly with pencils that are difficult to sharpen or break easily, leading to wasted product. There are also concerns about the longevity of some lip products and eyeliners not living up to their advertised claims, with some experiencing smudging or fading. A few other people also felt that the colors of some products did not match the online images, and some experienced issues with missing items or incorrect orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and performance. Many customers praise the products,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the decent and good quality of... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the speed and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing positive feelings about the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The colors are good. I really like the lip liner, but there's a pretty big problem. It cannot be sharpened with a regular sharpener ( I have 3 different ones--none work on this). I think the company e... See more

Company replied

Rated 3 out of 5 stars

I like the product but, I accidently ordered the same color eyeliner I already have and I wanted to not refund but exchange for another color, and u guys want to charge for shipping ??? That policy ne... See more

Company replied

Rated 3 out of 5 stars

I ordered the waterproof eyeliner, lip stains, and lip liners, in hopes of these holding up to the hype that is being said in media platforms. Sadly, not the case for me. Lip stains didn’t last too... See more

Company replied

Rated 3 out of 5 stars

There was a defective product sent to my friend. It was 3 eye pencils that would not sharpen. I love these pencils and I have every color and they always sharpen. Her pencils look exactly like mine... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

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3.4

All reviews

(6,646)

6,036 reviews in the last 12 months

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Rated 3 out of 5 stars

The product itself gets 4 stars

The product itself gets 4 stars, the customer service gets 0. I accidentally ordered 2 of the xoxo, a mistake I've never made before, so I reached out to customer service to try to alter this. The next day at 5:50am they got back to me saying no, it shipped and they couldn't do anything. Except at 5:54am I got an email from shipping that my package was created but had not yet left the facility. To make it worse the site was currently running a buy 2, get a 3rd free deal and customer service didn't even attempt to offer to send a different color for free as part of the promotion. This alone is enough that I'll likely never shop the company again. However, I decided to still try the product and ended up loving it. It's exactly the shade I wanted, it doesn't leave behind lip stains and my husband will still kiss me. The only reason for the product itself getting 4 stars is that it definitely doesn't last several hours, maybe 3 on a good day which is still great - just not what's promised.

17 June 2026
Rated 2 out of 5 stars

My packages arrived later than it…

My packages arrived later than it should have. I went thru a lot of hassle with this company to have them reship my items. They used Amazon shipping services which my package had not moved in 3 days. They initially told me that I ordered from Amazon. Which I showed them screen shots proving I did not, I ordered directly from their company. They took over 5 days after my package was lost in transit to even acknowledge and resend my package. They kept telling me they seen on their end it was supposed to be delivered the following day. I showed them on my end that delivery was supposed to be the day before. It was an extreme hassle to get my items reshipped. They did not do anything for the inconvenience. I cannot say that these lip stains last the long time they advertise because that has not been the case with them. Would not order again just based on the fact of my package getting lost and the hassle to get them to reship the items.

16 June 2026
Rated 4 out of 5 stars

Good communication and trying to help w…

Good communication and trying to help w my issue.

4 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Jeanine, thank you for your kind words. We're glad our team was able to communicate with you and help while working through your issue. We truly appreciate your patience, and if there's ever anything else we can do for you, please reach out to us at hello@wonderskin.com.

Rated 5 out of 5 stars

Great customer service!

7 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Monique, thank you, this genuinely means a lot. Things don't always go perfectly, so hearing that our team looked after you. is the best feedback we can get. We'll pass your kind words straight to the person who helped you. They'll be so pleased. We're here whenever you need us!

Rated 5 out of 5 stars

The fact that the product really works

The fact that the product really works.
I will buy it again.

23 June 2026
Wonderskin logo

Reply from Wonderskin

Maureen, thank you so much for your review! Hearing that the product truly lived up to its promises is exactly what we hope for. We're so happy you're enjoying it, and we can't wait to welcome you back for your next order.

Rated 5 out of 5 stars

Really loved the way the eyeliner goes…

Really loved the way the eyeliner goes on. So easy! No tugging or pulling! So I ordered more colours!!

23 June 2026
Wonderskin logo

Reply from Wonderskin

PattiJo, we love hearing this! There's nothing better than an eyeliner that glides on without tugging, and we're so happy you loved it enough to come back for more shades. We hope you have fun trying them all!

Rated 1 out of 5 stars

You had wrong address

You had wrong address. Never received. Still waiting for refund

23 June 2026
Wonderskin logo

Reply from Wonderskin

Colleen, we're so sorry to hear this. We completely understand how frustrating it is when your order never arrives because of an address issue, especially when you're still waiting for your refund. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'd love the opportunity to make this right.

Rated 3 out of 5 stars

I like the tint but it doesn't last…

I like the tint but it doesn't last more than an hour. Because it blue when you apply it and you are required to wipe it off with a damp cloth, it is not easily or convenient to reapply in public. If it truly lasted all day as advertised, I would rate it 5 stars. I will use what I have but wont repurchase.

23 June 2026
Rated 5 out of 5 stars

It is great eye liner...I tryed…

It is great eye liner...I tryed several..this is by far the best..THANK YOU FOR ALL YOU DO..keep it up...

23 June 2026
Wonderskin logo

Reply from Wonderskin

Karen, your excitement absolutely made us smile! 😊 It means so much to hear that after trying several eyeliners, ours has become your favorite. Thank you for your encouragement and for cheering us on, we'll keep doing our best!

Rated 5 out of 5 stars

great customer service

Got a full refund and didn’t even have to send product back. I appreciated being heard and understood

3 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Jasmine, thank you for your kind words. We're really glad we could get things sorted for you and that you felt heard throughout the process. That means just as much to us as finding the right resolution. We truly appreciate your support!

Rated 1 out of 5 stars

One email says order has shipped

One email says order has shipped. Next day another email says out of stock in one item. So the buy two get one free is just a buy two, the free one is out of stock, unknown when it will be available or shipped.
Should have read reviews prior to buying. Shame on me.

23 June 2026

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