If you are in a hurry don't order from this company. I ordered on 21st Nov and it was a relief to receive the item finally today 16th Dec. When I ordered I checked reviews on here and they looked OK... See more
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I had ordered a Nintendo Switch which hadn't arrived in time despite the dates on the delivery and website saying it would. I had chased up a few times to be told on two occasions it would be the... See more
Good pricing I'll give them that! But the delivery is just long! Been waiting a few days now! 3-5 working days not quite! I ordered my Asus rog xbox ally x handheld on the 29th of December 2025, hopin... See more
I was after a Mac Mini M4 and this seller offered a new one at a substatial discount. I checked out the company and they seemed legit, so I ordered one. The delivery took much longer than original... See more
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
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Wrong item delivered after 1 month…
Wrong item delivered after 1 month wait…
I just can’t believe how ridiculous this is, I ordered my item on 25th Nov and it only got delivered this week and guess what, I ordered a 13inch iPad and received a 11inch. I’ve contacted their customer service, they said they will give me £154 as compensation and I’m welcome to keep the product. HELLO? 154 is not even able to make the difference between the price difference of 11 and 13inch, you call that compensation? COMPLETE JOKE, AVOID AT ALL COST
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for bringing this to our attention. We are truly sorry for the unacceptable error with your order and for the frustration caused by the subsequent compensation offer. After waiting a month for your iPad, receiving the wrong model is disappointing enough, and we clearly missed the mark with our initial resolution.
We sincerely apologiSe for sending the 11-inch model instead of the 13-inch iPad you ordered. During the high-volume peak season, an error occurred in our sorting facility, and we take full responsibility for this mistake.
We hear you—the £154 offered does not adequately cover the price gap or the inconvenience caused. We are reviewing our internal guidelines immediately to ensure our "keep the product" offers are fair and accurately reflect the value difference of the hardware.
Our goal is to ensure you are not left with a product you didn't want or a financial loss. We want to provide you with a much better solution immediately.
Best regards,
The WonderPrice Support Team
I ordered Sony Headphones in the Black…
I ordered Sony Headphones in the Black Friday sale for a Christmas present on 20 November 2025 and still have not received them, the customer service says there have been delays due to it being a peak time, it wasn't back in November! The tracking details have remained the same for over a week, apparently the sender despatched the order to Royal Mail on 5th December, but there has been no attempt to deliver and no other details. Wonderprice is saying it maybe delivered NEXT WEEK, hopefully before the 25th December 2025. The only contact is online and they keep sending the same review the tracking message, there is NO telephone service, nobody to speak to, it is very frustrating.
18 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for sharing your feedback with us. We sincerely apologise for the frustration and anxiety this delay has caused, especially as you are waiting for a Christmas gift. We understand that a month-long wait since your Black Friday purchase is not the experience you expected.
We would like to provide some clarity regarding the issues you’ve raised:
- When your tracking shows "Despatched to Royal Mail," it means the parcel has been processed and is in the final transit stage from our regional hub to the local carrier. While it was despatched on the 5th, the holiday surge can sometimes cause "bottlenecks" where tracking doesn't update until the local depot scans the item for final delivery.
- While November 20th may seem early, the "Black Friday" period triggers a massive global logistics volume that carries through the entire month of December. Because we source globally from teams in the UK, Germany, USA, Hong Kong, and Japan to provide competitive prices, these seasonal delays can unfortunately impact our transit times more than usual.
We hear your frustration regarding our online-only support and the repetitive messages. We are currently working on expanding our team to ensure our Helpdesk provides more specific, human updates rather than just referring customers back to the tracking link.
Our primary goal is to ensure those Sony headphones are under your tree by the 25th. We are monitoring the Royal Mail network closely to push these final batches through.
Thank you for your incredible patience during this busy time.
Best regards,
The WonderPrice Support Team
Do not order - 6 weeks and still no order
I made an order on Nov 23rd for my son’s main Christmas present. The reviews on here looked good so I put in the order. However, it’s been 6 weeks and it still hasn’t been dispatched, despite me emailing them 2 weeks ago and then assuring me j had priority delivery. I now have to go and reorder his Christmas present and hope I get another in time.
23 November 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback. We are deeply saddened and truly sorry to hear that your son's main Christmas present has not arrived after 6 weeks, especially after we assured you it would be prioritized.
We understand that no amount of apologising can fix the disappointment of a missing holiday gift, but we would like to address what has happened:
- It is clear that our "priority delivery" assurance failed to translate into a physical shipment. This is unacceptable, and we are investigating why your order was stuck in our system despite our team’s previous promise.
- While the holiday season is our busiest time, a 6-week wait exceeds any reasonable delay. Our global sourcing teams in the UK, Germany, USA, Hong Kong, and Japan work hard to fulfill orders, but in this instance, our logistics process let you down completely.
- Since you have had to reorder the item elsewhere to ensure your son has his gift, we will prioritise an immediate cancellation and a full refund for your order. We do not want you to be out of pocket while you secure a replacement.
We sincerely regret the stress this has caused your family during what should be a joyful time. We are using your feedback to overhaul our priority fulfillment system so this does not happen again.
Best regards,
The WonderPrice Support Team
Order Delivery Delay
Order Delivery Delay
I made sure to place my order well in advance of the Christmas period to ensure it would arrive on time. I ordered AirPods on 4 December (two weeks ago), and I still have not received them, nor have I been given any update on the exact delivery date.
I have a flight on Saturday, 20 December, and if the item does not arrive before then, the purchase will have been pointless. In that case, I would need to return the item and request a full reimbursement.
This delay has put me in a difficult situation, as I now have no choice but to purchase the item from another provider offering next-day delivery. I initially expected a positive experience due to the competitive price; however, the prolonged wait and lack of communication have made this purchase not worth it. I would rather pay an additional £20 than wait this long with no clarity.
18 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your honest feedback. We sincerely apologize for the delay and the stress this has caused, especially with your flight on Saturday, December 20th, fast approaching.
We completely understand that the £20 saving is not worth the lack of clarity and the risk of not having your AirPods for your travels. We would like to address your situation directly:
- During the peak December period, logistics networks experience heavy pressure. While we strive to meet our delivery windows, we clearly fell short in providing you with the specific updates you needed to feel confident in your purchase.
- We have noted your flight on December 20th. We are doing everything in our power to expedite any remaining shipments. However, we respect that you may need to source the item elsewhere to guarantee you have it for your trip.
- If the item does not arrive before you depart and you choose to purchase elsewhere, please rest assured that we will facilitate a full reimbursement. Once the parcel arrives, you can simply reach out to our Helpdesk, and we will provide a return label and process your refund immediately.
We are able to offer competitive prices due to our sourcing teams in the UK, Germany, USA, Hong Kong, and Japan, but we recognize that this global network must be backed by reliable communication, which was missing here.
We truly regret that this experience has been so frustrating. Our priority is to ensure you are not left out of pocket if the delivery window is missed.
Best regards,
The WonderPrice Support Team
Do not buy from them
Awful company do not buy from them
I placed an order on 1st December tracking did not update for a week and was then advised there had been delay of a few days. 17 days later tracking has still not updated and item has not arrived. Tried to get a refund to purchase elsewhere but they only respond to emails every few days at 1am then do not reply again for several days later refusing to cancel my order or refund. Avoid this company
1 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback. We have noted your comments on Trustpilot regarding the delay and your experience with our communication.
We sincerely apologize for the frustration caused by the tracking not updating since December 1st. Please be assured that we are looking into this with the courier to locate your parcel. We also understand your concerns regarding the timing of our email responses and are working to improve our communication speed.
Regarding your request, we have now reviewed your order status. If the tracking does not show movement within the next 48 hours, we will be able to proceed with a cancellation and a full refund so you can purchase elsewhere as you requested.
We value your patience and would appreciate the opportunity to resolve this for you directly.
Best regards,
The Support Team
Kids Xmas ruined!! Lies about dispatch
The price looked good ,delivery looked good reviews seemed OK. So my wife bought 2 Nintendo switch for our kids for Xmas .she paid for these in November trying to be well prepared for Xmas. Its now the 18th of December and we still don't have them .they have told my wife they are on the way and have been shipped, yet in the message sent yesterday she was told they would make her a priority shipment and ship as soon as possible. The company has been lying about dispatch and now I feel like my 2 young children won't have a present to open on Xmas day . Absolutely awful company I would avoid at all costs
18 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for reaching out, and we sincerely apologise for the stress this has caused your family. We understand that with Christmas just days away, the priority is ensuring your children have their presents to open, and we deeply regret that our conflicting updates have added to your worry.
When we state an order is "shipped," it often means the tracking label and documentation have been generated and the item is in the final sorting queue. The "priority shipment" message you received yesterday was our team's way of manually moving your order to the very front of the line to ensure it leaves the warehouse immediately via an expedited service.
We are not "lying" about the dispatch; rather, we are working through a massive end-of-year backlog. However, we realize that for you, only the physical arrival of the package matters. We have flagged your order as a "Christmas Critical" delivery.
As a global retailer with teams in the UK, Germany, USA, Hong Kong, and Japan, we work around the clock to move stock. Your consoles are our top priority today.
We are truly sorry for the conflicting information. Our goal is to fix this so your children aren't disappointed on Christmas morning.
Best regards,
The WonderPrice Support Team
Purchased an Apple Watch for delivery…
Purchased an Apple Watch for delivery before Christmas only to be given to logistical updates saying that it’s not available until after Christmas which defeats the object of a Christmas present - was offered a refund and accepted it but so far have had no notification when the refund will be paid. This is two weeks after the fact.
Buyer, beware pay upfront no delivery on time no refund in timely fashion - have now purchased the item elsewhere and a fact to ask PayPal to look into this for me as I’ve not heard a word from wonder Price‼️
4 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
Thank you for your message. We sincerely apologise for the delay in delivery of your Apple Watch and for the inconvenience this has caused, particularly as it was intended as a Christmas present.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season, which affected our usual delivery times. We understand how disappointing this must have been and sincerely apologise for any frustration caused.
According to our records, the refund for your order has already been issued. We are very sorry for the delay in communication regarding this and are continuously striving to improve our processes based on feedback such as yours.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide full support and ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your understanding.
Best regards,
Customer Support Team
DO NOT USE THIS COMPANY…
I ordered a set of AirPods Pro from this company based on a very competitive price at the end of November. It was meant as a Xmas gift for my daughter. These were received on the 2 nd December. This is where the issues started. The Apple box was bashed and a bit tattered. Worse than that the Apple
Box seals were all broken. The goods were inside but had clearly been tampered with. I immediately emailed Wonderprice to inform them and ask what they were going to do about it. I was asked to send photos which I did. After some ping pong emails they agreed to accept accept it as a return and if all was well with the product I would get a refund. This annoyed me as it was they who had sent me tampered goods. It then took them over a week to send me details of how to return the product. I did this by return after they provided a returns label. The returned AirPods were received and signed for by them on the 15th December albeit this was the second attempt at trying to deliver them. It is now the 18th December and I am still waiting on confirmation that they have them and my refund is on its way! Worst online purchase experience I have ever had.
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback. Please accept our sincerest apologies for the poor experience we have provided regarding your AirPods Pro order. This is certainly not the standard of quality or service we aim to deliver, especially for a Christmas gift.
We are deeply sorry that the item arrived with a damaged box and broken seals. We understand how frustrating it is to receive tampered goods, and we are currently investigating our warehouse and courier handling processes to ensure this does not happen again.
Receipt of Return: We can confirm that your return was received and signed for at our facility on the 15th of December.
Processing Time: While our standard inspection usually takes a few business days, we have personally requested that our warehouse team prioritise your inspection today given the circumstances.
Refund Action: Once the inspection is finalised (which we are expediting now), your refund will be issued immediately. You will receive an automated email notification the moment the funds are released.
We realise that this process has taken longer than expected, and we truly regret the communication you experienced. We are working hard to streamline our returns process to be much faster for our customers.
Thank you for your patience while we finalize this for you. We are committed to ensuring you receive your money back as quickly as possible.
Sincerely,
The WonderPrice Support Team
Absolutely appalling company
Absolutely appalling company, I ordered a nintendo switch lite, on the 28th of november 2025, its now the 17th of December 2025 and its still "in transit". Despite them saying 4-5 working days delivery, plus the added 2-3 days due to peak season. Yes prices are good but almost 3 weeks is terrible. Im now concerned that it won't come before Christmas. Staff are just stating its peak season and thats why its delayed.
Update
22/12/25
Last Monday they emailed me saying it would be with me by th 19/12/25. They sent me a new tracking email. Which stated that Royal mail were expecting it, that was on the Wednesday 17/12/25. On to today 22nd and the tracking still shows that they are expecting it. Absolute joke of a company. Luckily im in a position to order from elsewhere. So have logged a complaint and refund request with PayPal.
Please avoid this company at all costs
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are sincerely sorry for the delay and the concern this has caused you. We understand that ordering on November 28th and still waiting on December 17th is far beyond the 4-5 working days promised, even with the seasonal grace period.
We have looked into your shipment status. It appears that while your order was dispatched, there has been an issue with the tracking showing as "in transit" for an extended period. We suspect your parcel may have been lost or significantly delayed within the courier's network, and we truly apologise that our previous responses did not provide more clarity on this.
We want to make sure you have your gift for Christmas. We kindly ask that you reach out to our Help Desk immediately so we can take one of the following urgent actions:
Express Replacement: We can attempt to ship a replacement unit via a 24-hour courier to ensure it reaches you before the holiday.
Immediate Full Refund: If you prefer to source the item elsewhere to avoid further stress, we will process a full refund for you right away.
Best Regards,
Customer Service Support Team
No one use this scam website have…
No one use this scam website have demanded a full refund as I have ordered two switches and had to wait over two weeks for them to come for one to only come yesterday no reply when emailing will be assuring my full money back !!!
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are extremely sorry for the frustration and the error regarding your order. We understand how concerning it is to receive only half of your order after waiting two weeks, and we sincerely apologize for the lack of a timely response to your emails.
Please be assured that we are not a scam website; we are currently struggling with a significant holiday backlog, but that is no excuse for a missing item or poor communication. We want to make this right immediately.
We can process an immediate partial refund for the Nintendo Switch that did not arrive. If you no longer wish to keep the item that did arrive, we can provide a prepaid return label for the first unit and issue a full refund for the entire order once it is sent back.
We are prioritizing cases like yours where orders are incomplete to ensure you get your money back as quickly as possible.
We value your business and are committed to resolving this to your satisfaction.
Best Regards,
Customer Service Support Team
REFUND REQUEST Order number 447019380770
I ordered a nintendo switch lite at an eye catching price on 30th November.
Daily updates as to its whereabouts, ceased on 10th December.
Still in transit and has been this way for 7 days.
Will not arrive in time for christmas and Extremely dissatisfied and I feel out of pocket.
Especially in the cost-of-living crisis!
I feel angry.
Yesterday, I purchased this same gift on Amazon to ensure a happy daughter on Christmas Day.
I will be contacting my bank,
if a full refund is not issued ASAP.
I feel this company has stolen my money.
No true means of contacting this company and email response’s feel ‘cut and pasted’.
I have contacted this company many times now and no developments.
I request this company’s immediate action on my case, ASAP before I take legal action to get my hard earned money back.
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are deeply and sincerely sorry for the anger and frustration this situation has caused. We completely understand that during a cost-of-living crisis, every penny counts, and feeling like your hard-earned money is at risk is an incredibly stressful experience—especially when a child's Christmas is involved.
It is clear that we have let you down, both in terms of delivery speed and the quality of our communication. Please rest assured that it is never our intention to make our customers feel ignored or misled.
Since you have already secured a replacement via Amazon, we fully respect your request for a refund. Our senior support team is now monitoring these specific cases and will prioritize your refund. We want to ensure your money is returned to you as quickly as possible without you needing to involve your bank or pursue legal action.
We truly regret that we could not fulfill your order in time for your daughter’s Christmas, and we apologize for the lack of development in your previous inquiries. We are committed to making this right immediately.
Best Regards,
Customer Service Support Team
Toook way to long to come
Toook way to long to come. I had to buy another from somewhere as my holiday was starting.
25 November 2025
Reply from Wonderprice
Dear Customer,
Thank you for your message. We sincerely apologise for the delay in the delivery of your order and for any inconvenience this may have caused, particularly as it affected your holiday plans.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. According to our system tracking, your order has now been delivered. We fully understand that this delay may have caused frustration, and we are very sorry for the inconvenience experienced.
Your feedback is extremely valuable and will help us continue to improve our services. If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide their full support and ensure your satisfaction.
Once again, we apologise for the delay and thank you for your understanding.
Best regards,
Customer Support Team
SCAM, AVOID!! Samsung galaxy watch 8
I placed an order for a Samsung galaxy watch for my fiancée on the 20th of November this year giving the company plenty of time to deliver my order over the holidays in time for Christmas.
I've sent a number of emails trying to chase up my order but it has not moved, it's been a month and still nothing, they send you an automated response basically telling you the same thing.
Waiting a month with no end in sight for an order in unacceptable and they haven't even offered any form of compensation, no refund, nothing to ease your mind that this isn't a scam. I want a refund as I will now have to seek a different present for my partner in time for Christmas.
If I don't receive a refund I will be opening an investigation with my bank as I believe this to be a scam.
Please avoid this company
20 November 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
We am incredibly sorry for the stress and frustration this has caused you. We completely understand that when you order a gift as important as a Samsung Galaxy Watch on the 20th of November, you expect it to arrive well before Christmas. A month-long wait without a clear update is not the experience we want for our customers.
Please rest assured that WonderPrice is a legitimate business, but we have struggled with an unprecedented backlog this season that delayed our response times and shipping schedules. We truly apologize that our automated updates did not provide the peace of mind you deserved.
Refund Status: We respect your decision to seek a gift elsewhere given the timeline. We are processing your full refund immediately.
Confirmation: You should receive a refund notification email shortly. Please allow 3–5 business days for your bank to reflect this in your account.
Direct Support: To ensure this is handled personally, I have prioritized your case with our management team.
We are deeply sorry for letting you down during the holiday season. We are taking your feedback to heart to ensure our communication and stock levels are much more reliable in the future.
Sincerely,
The WonderPrice Support Team
It will arrive but not soon…
My order from WonderPrice took 17 days to arrive, which was longer than I expected. Part of the delay was due to stock availability, and it’s the busy Christmas season, so things moved slower than usual. Despite my initial frustration, the item is arriving today and the matter is resolved. I don’t want to add negatively to their existing Trustpilot reputation, so I’m leaving this neutral review to reflect my experience fairly.
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you so much for taking the time to share your feedback and for your understanding regarding the arrival of your order.
We sincerely apologize that your delivery took 17 days to reach you. While we always strive for much faster shipping, this particular delay was caused by a combination of high seasonal demand and a temporary stock backlog. The Christmas period is our busiest time of year, and unfortunately, the high volume of orders created an unexpected bottleneck in our fulfillment process.
Please rest assured that we are taking immediate steps to improve our logistics and stock management to prevent this from happening in the future. Our team is working around the clock to fulfill all orders as quickly and accurately as possible.
We are very glad to hear that your item is arriving today and that the matter is now resolved. Your fairness in providing a neutral review despite your initial frustration means a lot to our team.
Thank you for choosing WonderPrice, and we hope to provide you with a much faster experience next time!
Warm regards,
The WonderPrice Support Team
Nintendo Switch Not Arrived
Similar story to other posts. Ordered a Nintendo Switch on 27th November and it's still not been received with no tracking update since 7th December. This is a present for my daughters Christmas so this level of service is unacceptable. Delivery times should be accurate on the website, otherwise this is false and misleading advertising / selling. Even within 'peek' times these lengthy delays are still completely unacceptable. I completed the online form but I don't have much hope that the item will arrive on time.
I also checked trust pilot before ordering and there were nowhere near as many negative reviews as there is now, so hopefully others can avoid the stress and upset alot of us have had to endure.
17 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are deeply sorry for the significant delay you’ve experienced and the added stress this has caused you during the Christmas season. We understand that ordering a gift as special as a Nintendo Switch on November 27th should have left more than enough time for delivery, and we sincerely apologise for failing to meet that expectation.
A lack of updates since December 7th is not the level of service we aim for. This often indicates a bottleneck within the courier network or a scanning delay. We are currently working with Royal Mail to investigate these specific "stalled" parcels as a matter of urgency.
Your feedback regarding accurate delivery times is noted and taken very seriously. We are reviewing our holiday capacity and shipping estimates to ensure we do not mislead our customers in the future.
Since you have already completed the online form, our team is prioritising your case. We are doing everything in our power to track down your parcel and ensure it reaches you for your daughter's Christmas.
We understand your disappointment and the shift in our recent reviews; we are working tirelessly to resolve the backlog and regain the trust our customers have always placed in us.
Best Regards,
Customer Service Support Team
I’ve ordered two items a switch and…
I’ve ordered two items a switch and switch lite for Xmas presents , I made the order on 27th nov and I’m yet to receive the items !! I’m now stressed out I will not receive the items before Xmas ! I have logged an online enquire - they do respond with updates but seem very generic responses , it’s now finally been updated that the order is shipped to royal mail but again they are waiting to receive it ! That was 4 days ago! The money I’ve saved has not been worth the stress and I’m now worried I will be buying from elsewhere if they don’t arrive in time !
27 November 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are deeply sorry for the immense stress this delay is causing you, especially with Christmas just days away. We understand that these gifts are incredibly important and that our previous updates may have felt too generic during such a time-sensitive situation.
Please rest assured that we are tracking your order closely. The "Waiting to receive" status from Royal Mail typically occurs when the parcel has been dispatched from our warehouse and is currently being processed through the courier's high-volume holiday network.
We are contacting our courier liaison to locate your specific parcel within their network for an immediate delivery update.
We value the savings you made with us, but we realise that peace of mind is more important. We are doing everything in our power to ensure your Nintendo Switch and Switch Lite arrive in time for the big day.
Best Regards,
Customer Service Support Team
If you are in a hurry don't order…
If you are in a hurry don't order from this company. I ordered on 21st Nov and it was a relief to receive the item finally today 16th Dec. When I ordered I checked reviews on here and they looked OK but since then, as you will see they are much worse. I hadn't heard of the company before but the price was excellent, £129 for a new switch lite. Delivery was advertised as 3-5 working days which was never going to be the case as I assume the item was shipped from overseas. I had a quick look at the switch and it looks genuine (not UK based though). It took over 3 weeks. My emails were responded to but with no clear estimated delivery date and very vague, likely writted by AI. Thankfully it has arrived just in time for when I needed it but I was definitely concerned I was scammed at stages in the process.
16 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for taking the time to share your feedback. While we are relieved to hear that your Nintendo Switch Lite arrived in time, we sincerely apologize for the stress and uncertainty you experienced during the 25-day wait.
We would like to address the points you raised to provide full transparency:
Delivery Timelines: We recognize that our 3–5 day estimate was not met. This delay was primarily due to the peak holiday season, which has resulted in an overwhelming volume of orders. We are working through this backlog batch-by-batch as quickly as possible.
Global Sourcing: As you noted, the item is a non-UK version. We source products globally to offer the competitive £129 price point you mentioned. While the packaging may differ, we guarantee that the hardware is 100% genuine and fully compatible for use in the UK.
Communication: We regret that our previous responses felt vague or automated. Our team is human and working incredibly hard; however, the high volume of inquiries meant we couldn't always provide the specific tracking dates you required.
Moving Forward: We want all our customers to feel secure. If any customer finds the holiday backlog wait-time too long, we are always willing to process a full cancellation and refund upon request through our Helpdesk, provided the item hasn't been dispatched.
We are grateful for your patience and glad the item met your expectations in terms of quality and price. Your feedback helps us improve our logistics and communication for future seasons.
Best regards,
The Customer Service Team
Product not delivered
I ordered a pair of earphones on the 27/11/25. I expected my item to arrive within 2-5 business days, and allowed some grace given it’s the busy Christmas period. But my product is yet to arrive and still hasn’t been sent to Royal Mail for delivery. Poor and disappointing service.
Order ID: #447019379125
16 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are sincerely sorry for the delay in receiving your earphones and for the disappointment this has caused. We understand that after ordering on November 27th, you have been more than patient by allowing extra time for the busy Christmas period.
Please rest assured that we are not overlooking your order. Due to an exceptionally high volume of holiday shipments, we have experienced a backlog in our dispatch center, which has delayed several orders from reaching Royal Mail as quickly as intended.
We are currently processing these shipments in batches, and your order is a high priority. We expect it to be handed over to Royal Mail very shortly.
To give you a more specific update, could you please reach out to our Help Desk with your order details? Our team will look into the exact status of your package and provide you with a tracking number as soon as it is generated.
Thank you for your patience during this peak season. We are working hard to get your order to you as fast as possible.
Best Regards,
Customer Service Support Team
Disappointing would not use
I was explicitly informed by Wonderprice UK via Trustpilot that if I did not receive a confirmed delivery date, a full refund and cancellation would be issued. Despite this, after contacting their help desk and providing proof of this statement, my refund request has been ignored, and I have only received generic delay responses citing peak season.
At the time of writing, there is still no confirmed delivery date, no tracking movement, and no confirmation of a refund. This has been extremely disappointing, particularly given that this order contains my child’s main Christmas presents.
I am now having to pursue this matter further due to the lack of action from customer support.
Original review:
I ordered a Nintendo Switch on 29th November after being advised that delivery would take 3–5 business days. I deliberately ordered well in advance of Christmas to avoid any issues, yet my order has still not been delivered.
What’s most frustrating is the lack of communication. I was not informed of any delays, nor given any updates to manage expectations. If delays were likely, this should have been communicated at the point of sale or via follow-up emails.
This item is my daughter’s main Christmas present, and I’m now extremely concerned it won’t arrive in time, which is very upsetting and stressful. Had I known delivery would take this long, I would have ordered elsewhere.
I would appreciate a clear update on where my order is and when I can realistically expect delivery.
Very disappointed with both the delivery time and the lack of transparency.
16 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback. We sincerely apologise for the stress and disappointment this delay has caused, especially as this Nintendo Switch is your daughter’s main Christmas present. We understand that ordering on November 29th was intended to avoid exactly this situation, and we deeply regret that we have failed to meet the 3–5 business day delivery window.
We would like to address your concerns with full transparency:
Why communication was delayed: We have been managing an unprecedented volume of orders this season. While we have been fulfilling orders batch-by-batch, we recognize that our communication failed to keep you informed of the specific delays affecting your shipment. This lack of transparency is not the standard we aim for.
Current Status: We are working around the clock to ensure all holiday orders are cleared. Your order is part of a priority batch currently being processed through the courier network to ensure it reaches you before Christmas Day.
Our Commitment: We understand that "wait and see" is not a comfortable position to be in right now. If we cannot provide you with a confirmed delivery date within the next 24 hours, we are fully prepared to offer an immediate cancellation and a full refund so you can secure a replacement locally in time for the big day.
We value your trust and are doing everything in our power to ensure your daughter is not disappointed on Christmas morning. Please reach out to our Helpdesk with your order number, and we will make your case a top priority for our resolution team.
Best regards,
The Customer Service Team
No Delivery
I am panicking. I ordered a nintendo switch lite on the 28th November for my little girls Christmas present and it still hasn't been delivered. There doesn't seem to be an easy way to contact the company, I'm not even sure who the company delivering the item is. The tracking has been stuck at 'in transit to the hub' and has been the same for nearly a week! I'm very concerned it won't arrive in time, despite ordering in plenty of time. I would appreciate a better way of communicating and more transparency too.
16 December 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for reaching out. We completely understand the panic and stress caused when a Christmas gift for your daughter is delayed, and we sincerely apologise for the lack of transparency you have experienced.
We want to provide you with a clear update on the status of your Nintendo Switch Lite:
The Tracking Status: When a parcel is marked as "in transit to the hub," it usually means it is moving within the courier’s network in a high-volume batch. During this peak holiday period, hubs are experiencing significant congestion, which can cause tracking updates to stall for several days.
Holiday Backlog: We have been processing an extraordinary number of orders. We are fulfilling these batch-by-batch, and we are working closely with our couriers to move these stuck shipments as a priority.
Our Commitment: We recognize that you ordered in plenty of time on November 28th. We are personally monitoring the batches currently at the hub to ensure they are scanned and dispatched for final delivery before Christmas Day.
Communication & Transparency: We apologize that it has been difficult to reach us. We are currently expanding our Helpdesk capacity to ensure more human responses. Please rest assured that we have not forgotten your order.
If you do not see a movement in your tracking within the next 24 hours, we are willing to offer a full cancellation and refund so you can secure a replacement locally, provided the item has not yet reached the final delivery stage.
Thank you for your patience and for giving us the chance to make this right for your little girl’s Christmas.
Best regards,
The Customer Service Team
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